"Uppers don't fit."

Uppers don't fit.

"So far, so good..."

My personal SmileDirect results were fantastic - I loved (and still love) my smile but, visiting SmileDirect locations to get scanned and rescanned for retainers was a hassle. My experience with Dr. Retainers / SmileSet (choose a name and stick with it, please!) has been great; no need for scans or impressions and I was sent new retainers based on my last scan (2023). The new retainers fit well and the "comfort cut" is a real benefit; absolutely no discomfort at the gum level. The retainers feel sturdy, well made and fit as expected. Premium case was a nice bonus - love the mirror.

"I cant even get my stuff because I have…"

I cant even get my stuff because I have had to do 3 molds. Each time they say it won't work.

"The retainers did not fit at all"

The retainers did not fit at all. I sent an email requesting a refund a few days ago with no response.

"Fast Service, Easy to Re-Order"

Fast service and I loved the constant updates. Super easy to get a new set of retainers since they already had my x-rays from SmileDirectClub.

"The shipping time is great but the kit…"

The shipping time is great but the kit for beginners to take an impression was very difficult

"Poor turnaround time and communication"

I placed my original order in September 2024. It’s now been four months, and I still don’t have a proper fitting lower retainer. I submitted the second re-impression kit in December and when I still hadn’t received an email update, (almost a month later) I started reaching out to the company. There is no phone number to get in direct contact, so I use the chat function on the website. Each time I was told that my retainer was “still in production”. I’m not sure what’s going on with this company since they’ve changed names, but I’m not impressed with the timeliness of their production, communication or their customer service. Hopefully, my opinion will change if/when I receive my order.

"Never received my package"

Never received my package

"Retainers not usable"

I will not be able to use these retainers. The bottoms fit for the most part but it's like the top were made for someone whose teeth were twice as thick as mine. This gives me little confidence that Smileset would be able to correct this error. Additionally, Smile Direct (previous owner) had a smooth finish to the retainers- these new ones are jagged and feel like they were made by a cheap 3-D printer.

"Quick shipment and quality retainers."

Quick shipment and quality retainers.