"Missing Items and not as pictured "

The case provided is not as pictured. It is described as a “premium case”, but the case sent to me is just a cheap plastic. I also ordered cleaning tablets which were not delivered.

"It was a super easy ordering process"

It was a super easy ordering process. I really appreciate the affordable prices and all of the added freebies were a plus. Shipping was pretty fast as well. I will be using your service in the future. Thanks again.

"Review"

The amount of time it took to get the aligners was fast. However, having a hard time for them to stay in they keep wanting to pop out.

"Quick and they keep you updated on the…"

Quick and they keep you updated on the process all the time. So happy to have someone provide Retainers after Smile Direct went out of business.

"It took 2 months to get my retainer "

It took 2 months to get my retainer . I had to e-mail the new company to get my retainer. I didn’t know another company took over. After I emailed them the response was quick and received my retainer two weeks later.
The new retainer fit better than the old one and easier to remove.

"Don't know yet"

Ordered retainers a more than month and 1/2 ago. Received the impression kit promptly and returned them. A month after getting an email that they received them, I followed up with them. I was told they hadn't even checked my impressions yet. After checking in again about a week later they said they are working on them. As of today, I still have no product to review but can tell you the service is terrible.

"Definitely would have been a 5 star if…"

Definitely would have been a 5 star if it wasn’t for the retainers cutting the inside of my mouth.

"Not happy"

The retainers themselves fit. But all the edges are very sharp and my tongue is now very sore after wearing them all night. I am not happy with this and considering what I paid you should do better. I would either like another set or a refund. If this is the cushion fit-you can keep them and send me a regular pair.

"I appreciate getting a call back as…"

I appreciate getting a call back as assistance was needed to place an order. Staff was very prfessional

"Not good "

There were no updates about where my set was. I was told that it would take 2-3 weeks and it took 2 months and I got no information about it.

I haven't gotten my set yet but I am honestly concerned because if it was anything like the communication, I feel like the set won't be very good. This was supposed to be "convenient" but it was anything but that.