"Responded promptly for the issue and…"

Responded promptly for the issue and tried their best to resolve it.

"The material these retainers are made…"

The material these retainers are made from are awful. It’s so thick I can’t even close my mouth properly. I wouldn’t be able to wear this in a normal public setting for that reason.
I’m only giving it two star because it does fit from my previous records through Smile Direct Club. I’m glad I have an option after the fiasco with them going out of business.

"My Better smile!"

Their communication with me. I opened the box, and opened the first set. I was so excited that I didn’t read the instructions first. They fit perfectly. Absolutely no sharp edges, poking corners, nothing!

"I didn’t get the right one it’s didn’t…"

I didn’t get the right one it’s didn’t fix my upper or my lower they send the wrong one

"Noticed a difference with the added…"

Noticed a difference with the added “comfort fit.” If worn for a long period of time, and you speak often, the edges tend to irritate the inner top lip. Good replacement for previous aligners with Smile Direct.

"Rough Start but They Fixed It"

I ordered my initial kit at the end of last year, but they forgot to ship it. It was quite disappointing but they apologized and shipped it to me. I am thankful for their courtesy and making sure I received my kit. I trust SmileSet to help me with my dental needs! Thank you!

"Easy and fast process"

Easy and fast process

"Great and easy way to start"

Great and easy way to start. Communication was not good. I had to call and email multiple times to find out what's next, why the delay.... Almost cancelled.

"Everything was delivered as promised…"

Everything was delivered as promised even though I messed up one of the impressions. Im only in my first week of treatment but so far I'm pleased with customer service, communication, delivery and quality!

"There should be a location where…"

There should be a location where someone does the molding and scans of your teeth.
The instructions were very vague