"Positive customer experience!"

I am British but based in Italy and was shopping for an occasion dress when I decided to try Revolve for the first time as I was impressed with their inclusive prices (no extra customs/taxes), free delivery and returns. I had to call their customer services a couple of times as I had an issue with my bank authorising the payment (not Revolve's fault) and each time they answered the phone quickly and were friendly and helpful.

Delivery was quick and reliable through FedEx. I didn't end up keeping any of the dresses because they were too big (my fault for ordering the wrong size) but returning was easy with a preprepared returns label provided my Revolve. I'll definitely order from them again!

"I tried to purchase the Marc Jacobs…"

I tried to purchase the Marc Jacobs tote bag which was priced at R5700.00 but when I made payment the transaction amount was R9775.00
I will never order off this site again.

"Very high level of customer service"

Very high level of customer service. Have shopped with them for years and should any issue occur they are always very speedy at rectifying it, someone answers the customer service number within 2 mins, and the process is very easy. Today I was sent the wrong skirt, after notifying them they sent the correct one immediately (before I had even returned the other one) and also refunded me 10% of the cost as a good will. Free returns label inside the package also. Refreshingly honest and easy to deal with company.

"Revolve is really the best all around "

Revolve is my absolute favorite site to shop for many reasons. The product selection is fantastic, shipping is crazy fast usually next day and I live in Canada, returns are SO easy, they’re absolutely trustworthy and have the best customer service ever. Whenever I’ve needed assistance they’re lightning fast, effective and the whole experience is so customer-friendly. I felt compelled to write this review because shopping with other retailers is never as great as with Revolve and I often find myself thinking “Revolve would never do this” when I encounter less than stellar customer service elsewhere. Revolve has got it right! My favorite site to shop for good reason ⭐️⭐️⭐️⭐️⭐️

"Very disappointing experience with Revolve"

Last week, I placed an order using a 20% discount code for order B276217914. When the item arrived, it was too big and didn’t meet my expectations. The next day, I tried to place a replacement order, but the system wouldn’t allow me to proceed. Frustrated, I decided to try again the following day, only to find that the discount code was no longer valid.

I reached out to customer service, explained the situation, and asked for assistance. Unfortunately, they were unwilling to honor the original discount and only offered me a new 10% discount code—which, to make matters worse, wasn’t even applicable to the items I wanted to buy.

This isn’t the first time I’ve encountered issues with Revolve. On a previous occasion, my order was lost and didn’t arrive in time for a wedding I was attending. I was extremely disappointed then as well. When I contacted them, they once again provided me with a discount code that didn’t work.

It’s so exhausting to go through these issues every time, and I am very dissatisfied with their customer service and handling of problems. It seems like they are consistently unhelpful when something goes wrong.

Very disappointing experience overall.

"Fantastischer Kundenservice"

Fantastischer Kundenservice. Da können sich andere Unternehmen ein Beispiel nehmen.
Es gab eine kleine Unstimmigkeit bei meiner Retoure und Revolve hat sich sehr schnell und ohne Komplikationen darum gekümmert.
Vielen Dank! So macht Einkaufen Spaß!:)

"I ordered something from revolve and…"

I ordered something from revolve and it's asking for ID pictures and pictures of my CC? I emailed them to just cancel the order and nothing!!! No response! After a ton of emails! I'm ordering for Mexico so I can't call thair 1888 number! DONT SHOP HERE

"Great customer service"

Great customer service. I ordered some trainers to the UK but did not realise the website was US based so the sizing is different. I used the what's app chat option (great feature BTW) and within 5 mins my order was corrected to the size I need, the sales representative I was connected to was brilliant and dealt with my issue immediately..... Fantastic service =)

"Amazing Customer Service "

#B272014309 most amazing customer service. After not receiving a parcel that stated delivered I sent an email and within 5 minutes customer service call me direct to apologise and send out another item. Never have I received such faster and good customer service

"Worst return experience "

I received my dress on 6 of August, i returned the dress to carrier on the 24th and was received by Revolve.com on the next day. After multiple followups they decided to ask for the return shipping tracking number on the 11th of Sept!! (which means the dress has been already received but they were unable to relocate it)

The dress has been in their custody for the 23 days and then informed me that the dress has stain. 23 days!! They don’t know where they inspected it in which country. They refused to give me pictures. I’m so mad and frustrated. I have contacted more than 17 customer representatives everyone of them is saying something contradicts the next rep. Horrible website