"Useless Customer Service"

This has got to be the most useless customer service in history. Size guides that are misleading, No product knowledge, no guidance, no answer, no email reply, no reply at all. You are on your own all the way. Just absolute silence. A shame I can't give less than 1 star!
And I'm still waiting on reply/answer.

"Absolutely horrendous experience with…"

Absolutely horrendous experience with Hawes & Curtis - DONT BUY FROM THEM IF YOU ARE ORDERING INTERNATIONALLY.

I have ordered 2 shirts that were both in stock 9 days ago and nothing has happened - they haven’t even been shipped yet. I’ve contacted costumer service 3 separate times where I’ve been told I need to contact a separate company that apparently takes care of international orders - instead of taking responsibility for the communication between their distributors. I contacted the separate company 4 days ago and have heard absolutely nothing. So I just wasted over 100€ which I will never get back.

"run away from this company"

I ordered 5 shirt from them on novembre 24. I still have received them yet. I have contacte the customer services that is useless as they told me that they can't do anything for me.
They looks like a scam.
I won't recommend to order them anything are they are only stealing your money

"Marque très peu sérieuse évitez ! "

Éviter cette marque, tout comme la personne au dessous j’ai commandé via le site le 26 décembre, depuis le 31 je n’ai pas de nouvelle de mon colis, on me balade à droite à gauche. J’ai payé une livraison à 7€ qui devait soit disant permettre que le colis arrive en 3 jours, il n’en est rien. J’ai perdu 155€ et en plus c’était pour un cadeau je suis très déçue

"Used to have much better designs"

Used to have much better designs. Everything now is paisley and flowers. There's nothing wrong with that but it's becoming a bit repetitive.
In the past they had amazing satin shirts, stripes, checks and white collar/cuff in their casual selection (not for the office). I still have some and they have lasted really well. Shame they've gone so safe.

"Évité cette marque depuis le 28/12/2024 j' ai acheté 4 chemises je n'ai aucune nouvelle "

Évité cette marque j' ai acheté 4 chemises depuis le 28/12/2024 je n'ai en ce jour aucune nouvelle
Ils ne réponde pas c'est des bandits à éviter

"Order wasn’t delivered to my address"

Order wasn’t delivered to my address. Address was sufficient for Royal Mail to find right address. Told to raise issue with Paypal as insufficient address. As far as i’m aware company didn’t raise a query with Royal Mail either.

Response to Hawes response:

As i said in my review, the address provided is enough. Royal Mail website only points to where i live. Did you raise it with Royal Mail? I use Paypal alot and never had wrong delivery before. Never.

Further response after Hawes replied again on 8th Jan:

You said it was delivered to the correct address. That’s absolutely what i’m refuting and said as such to your colleague. That address and postcode provided is not anywhere else. It only pertains to my managed building block (and again can confirm it was not left with out concierge/the picture does not match their storage). I even checked the Royal Mail website and the address Paypal provided only points to where i live.

"Très mauvaise expérience"

Très mauvaise expérience, jai commandé une parapluie et on m'a livré une parapluie décousue et pour faire le retour c'est une catastrophe

"Great service and quality as always"

Great service and quality as always

"Overcoat, blazer and shirts were just what I needed"

I needed a wardrobe refresh and wanted an overcoat, blazer and some shirts.
After spending considerable time trawling around high street shops and not finding the quality at a price I was willing to pay I began looking online.
I ordered some items from several tailoring companies and ultimately ended up getting everything I needed from Hawes and Curtis.
I needed to return some items and the refund process worked smoothly, a good company to deal with.