"Ordered shirts I wanted ordered some I…"

Ordered shirts I wanted ordered some I didn’t really want to make up the basket to get a deal all the ones I wanted were then flagged as not available all the ones I didn’t really want were however all were shown as available on line.
They will be returned but having read the return review not looking forward to that.
Good shops don’t bother with the on line until they sort it out really poor and will not purchase again as poor service doesn’t deserve customers

"Wedding Suits from Hawes and Curtis Leeds"

After looking for wedding suits for myself and 3 groomsmen I came across Hawes and Curtis in Leeds. I'd looked at made to measure, off the peg standard and off the peg designer - all of which had cost/quality implications. Anyway, the team at Leeds really looked after myself and my son, the best man and we chose a suit - three piece for me and three matching 2 piece suits. Patrick in the shop guessed the sizes for the other two groomsmen based on photos that I showed him with the promise that if they were wrong they could be swapped. Trouser length alterations were included and any adjustments to the suits could also be made at additional cost. On the fitting day, we were dealt with very quickly and effciciently and nothing was too much trouble. Despite the store being busy on a Saturday morning, Patrick made sure we were happy with everything. Overall delighted with the service, quality and value of the suits. Thanks.

"Terrible, Absurd Return Process"

Nice shirts, terrible return process!

I want to return three shirts. I like the look but they don't fit. I need to set up a pickup at my home for the package.

BUT WAIT!

Hawes & Curtis passes the return process off on Global-E. Global-E, in turn, passes me off to DHL.

Ridiculous. I have never encountered an online retailer who makes it this hard to return an unwanted purchase.

Avoid Hawes & Curtis unless you know their merchandise fits you. If you think you might end up returning an item - YOU HAVE BEEN WARNED.

"Can’t manage their stock. Avoid. "

Second time order an order is not fulfilled as they now no longer have the size available which was in stock when I placed the order. Bad inventory management on their side. Avoid.

"Do not buy unless in store "

Terrible customer service
Terrible product
Do not order online especially if international
Do not buy any merino product as not only are they extremely poorly made but even turn up with holes in them.

My entire experience with this company has been not what I expected and only shows both the decline in both product and customer service over the years

The only real customer service I received was from someone in the UK team and since I ordered international there was nothing they could actually do apart from try and send emails themselves to chase up the international team

International team was a different person every time and took so long to respond to a refund claim I had to threaten to involve PayPal

Magically after email to say I was handing it off to PayPal did I receive a response

At the very least the return company they use was good but trying to get a tracking number work on your return is impossible

I would highly recommend shopping elsewhere

"DO NOT BUY from this store, Returns policy a SCAM "

I spent over three thousand pounds over the last two years at this store; on the most recent order wishing to return 4 shirts, their returns policy is a SCAM; Unhelpful and inconsiderate. Sorrell did not want to assist me with a return and refund on items that had not been worn and were absurdly too big, misleading sizes and grossly inaccurate sizing, shirts that hang like tents on you and oversized sacks yet advertised as SLIM FIT, utter rubbish quality and service, will never buy from them ever again, 3k spent over the last year, was it worth it losing a customer ??????

"A suit jacket was faulty and they're charging £3 for me to return it!"

A suit jacket was faulty. The response was totally unhelpful (the complaint hadn't been read clearly, as they talked about cuff buttons - which are, absurdly, sewn closed without the buttons done up - though that wasn't my complaint - there was a clear manufacturing defect with the jacket breast pocket meaning it draped poorly and would have been impossible to wear a pocket square with. None of this would necessarily have been an issue, but they're now charging me £3 (after I'd already paid extra for next day postage to receive the suit for an event on time, that I then couldn't wear due to the defect), to return their faulty item. If it hadn't been faulty, I wouldn't have been returning it - absolutely appalling service for a fault caused by their sloppy workmanship.

"International online orders"

I placed an order online. I doc not receive any shipping confirmation. I contacted the company 2 business days after I placed the order, they said it was shipping out soon. Website says it can take up to 4 business days so I waited. 5 business days after I contacted Hawes and Curtis and E-global. While waiting for a response, I tracked my order but saw it was cancelled and my payment would be refunded. No explanation. No email. No one contacted me to inform me. I reached out again. Response was package has been lost in transit to our international dispatch hub. This is 10 days after my order was placed.

"A timely response"

A timely response, thanks. Really enjoying four new shirts

"So happy with these shirts"

So happy with these shirts - perfect fit, beautiful material and great service