"So many transactions"

So many transactions - so little time. I did not realize this service would require so much of my time reviewing warnings and deleting emails for my dozen or so accounts. Also - it would be helpful if each warning mad it clear which account was of concern.

"IdentityForce was quick to take my …("

IdentityForce was quick to take my money and charge my account when I added my wife to the service. However, I see no options to enter her social security number or credit cards in her name. If it's out there, it's very well hidden. That, in combination with the limited office hours, makes it a bit frustrating to be a new customer.

I called last weekend with a support question. There was a long queue so I chose the option to leave my number and have them call me back. They NEVER called me back.

Starting to question the wisdom of choosing this service.

OK, IdentityForce called me back and informed me that my wife would have a wholly separate account to protect her identity. I assumed we would have a shared dashboard somehow with both our information. Not how it works! My bad. (interesting that when I posted a negative review I got a call very quickly, but when I called for a support issue I was never called back). Overall, I'm OK with things now. My misunderstanding of how the service works led to my above review.

"Completely TERRIBLE service !!!"

Emailed questions to support on first day, took over 4 DAYS to get a reply !Offered a 30 day free trial, $199.50 annually thereafter. NO 30 day free trial as they bill you the entire amount immediately. Called customer service to question this and have been on hold for almost 4 HOURS !!! Then they simply disconnected the call !!!!
NO OPTION TO CANCEL MEMBERSHIP ONLINE !! and if you don't get through within the "free trial period" THEY DO NOT REFUND ANYTHING

9-25-2017
Wendy,

I was misled by the advertisement of the free trial (google) that you apparently offer on the standard plan only.....which it ridiculous. Open the attached photo, in the email I just sent you,it shows option 1 for existing customers, option 2 for cancellation. in the top left corner is the 3 HOUR and 57 MINUTES I was left on hold !! Please cancel the service and process the refund to the card used.

Respectfully,

Quinn E Moulesong

Once again I am in cue for almost an hour waiting for your call back...

"I called for initial information and …"

I called for initial information and the phone was answered right away by a lady who explained how service oriented the company is, based on that call I purchased the product for me and my wife. On signing up I had some questions. I was put on hold and then placed on a call back wait list (2X). It has been over 24 hours with no call back from either attempt. This morning I called the same line I did for initial information and explained I could not get any assistance and was given a 866 #. I did get a person who was rude and condescending. So far not very impressed with the service as none of my questions were answered.

"Two Part Authentication to Log In"

I've just been playing "ping pong" for about 10 mins
trying to log in to your site, because I keep on getting
an INCORRECT code error. Going back and forth between TWO windows (My email site and IdentityForce log in window) is breaking up my connection. There must be a BETTER way.

"I signed up two weeks ago and still …"

I signed up two weeks ago and still cant set up to see my credit score, eve-though I paid for ultrasecure +credit. I tried calling many times but could not go through to speak to someone. I even left my number and still didn't get a call. I emailed several times; however, finally I received an email telling me that I should go to Credit Services from My dashboard and I will get a pop up ...Well, there is no Credit Services from Dashboard, at least not on my screen. There is no web based Technical based answers on your website, only about identity theft and what to do if ....., but nothing about how to set up and or navigate your website.
Anyways, I'm very much frustrated and disappointed.

"The credit scores in the credit product …"

The credit scores in the credit product do not match those that you get from the agencies. In addition, the credit tool is very weak in how it presents the data compared to other products. But the key issue is that it is not accurate.

"Monthly, low-threat nuisance alerts"

Stop sending me the same, low-threat alert every month about e-mail and phone number. Do try to let me know what to do about things like the Equifax breach in a timely manner

Reply 9/25:
> To avoid receiving alerts regarding email address and phone numbers you may go into the email address monitoring and phone number monitoring to remove the information if you no longer wish to receive alerts regarding this information.

But I do want to receive e-mail and phone number alerts. That's why I subscribe to IF services. I should be able to set a threshold since you are assigning threat values already.

"The information you provide on alerts …"

The information you provide on alerts can be confusing and alarming. For example, I received a Smart SSN Tracker Alert and there should be a FAQ page associated with this info. What does "source header?" What do the dates mean since many are very old? While your instructions say to notify one of the credit bureaus directly, there is no link on the top of the Identity Force Dashboard for a Credit Dispute Filing and as you know, it is nearly impossible to contact the bureaus by phone currently. Customer service needs to improve especially during the 30 day free trial period!

"Can't get through to cancel service."

Can't get through to cancel service.