"Poor customer service and…"

Poor customer service and communication. Took my money and left me hanging. Had to really chase the company and I'm still waiting for a refund for a product that told me was in stock, but actually wasn't.
Don't wasteyourr time or money

"Great service"

Great service, not so the product
Email confirmation and delivery sent out the following day. Arrived within 48hrs!!!
The product not so good - hopefully just a battery connection issue which will get sorted.

"Spur cycle bell"

Great, quick service.

I first ordered a Chinese replica version of this bell from the internet. It looked the same but was rubbish as it didn’t work when tightened! Having replaced it with the genuine article from Velorution I’m now delighted.

The old adage “buy on price, buy twice” could never be more appropriate!

"Avoid at all costs"

I wouldn’t have given any stars but I had to give a minim of one.
I ordered a £90 helmet 5 weeks ago only to be advised it is now out of stock, although the helmet is still available online to order in the color and size I originally purchased. I believe this company is making its money by selling products it doesn’t have, disgraceful behavior from what portrays its self as a legitimate business.

"AVOID"

AVOID
zero service!
zero communication!
After calling and emailing about a product that was listed as in stock when I purchased online but only to find out it wasn't in stock. I have tried to cancel my order via phone and email. I have had no communication and no refund after a week... I'm still waiting. The service is a disgrace.. I don't think they have ever heard of goodwill.

"poor communication & customer service & no complaints procedure"

I ordered & paid for an expensive e-bike (in the thousands) on the 15th May, was told the bike was in stock so would be delivered in approximately 10 days.
When I contacted the shop at the end of May I was informed that the bike was in the shop but they were waiting for the battery to be delivered, they also said delivery could be 4 - 5 weeks from the order date, a big change from the original information. 4 weeks on and more phone calls I have been told the battery was lost in transit & they have had to order a new one. At no point did they contact me to let me know there was a problem. I understand that bike shops are very busy and that there has been a huge upsurge in people buying bikes but I really feel they don't care and are giving me the run around.

"AVOID"

AVOID! The overall customer service is poor and is all-round frustrating experience. The staff are unprofessional and difficult, at times appearing to be bothered and inconvenienced by a potential buyers enquiry; their manner was quite rude and dismissive. They don't seem to know what stock they have or how long for orders to come in. Their lack of customer consideration was an overall frustrating and displeasing experience!

Strongly recommend to avoid Velorution.

"Don't waste your time"

Don't waste your time

3 weeks ago I spent £700 on a bike on online. Money was taken from my account straight away and I received an email confirmation of my purchase. I emailed customer service a few times asking when I can expect delivery but no response. I phoned up yesterday only to find out that the bike was not in stock when I purchased it (despite it still being "in stock" days after my purchase") and I will not be getting the bike as they do not have it. The company were happy to take and hold on to the money knowing there was no bike. Customer service blamed it on a "dodgy website". I should have read the other trust pilot reviews first...

"Zero follow up or follow through - don't spend money on this company"

I don't ever feel the need to write a poor review, and understandably these are exceptional and tricky times for businesses. But I was left very disappointed with how Velorution conducted business. Their website didn't list that the product was out of stock, so allowed me to make the purchase. They didn't email with a 'thank you for your order', I had to chase this from them 3 days later. I got a simple reply saying "This is currently processing and we will be in touch once confirmed." I then had to chase another week later, to which they replied "sorry, we should have emailed to say this is out of stock".

I'm mostly gutted because I invested my time with this company, and now I have certainly missed the window to get a road bike given the current high demand. The customer service is terrible, and based off previous reviews, I'm not the only one who thinks so.

My advice would be that you shouldn't trust this company with large sums of money.

"Happy to take money for products not in stock"

I would be a little bit careful buying online from this company.

I ordered a bike for my daughter online - they took the money, there was no e-mail confirmation so I followed up on the order. They replied the same day which was good) but only to say the bike I ordered was out of stock. I'm not sure how long that would have taken if I hadn't followed up.

They have assured my that a refund will be processed shortly. But not particularly impressed that they take money for a product they are not able to provide. Would recommend checking with them before ordering.