"Brompton Toolkit"

Ordered Brompton toolkit for a price of £65.00.
Paid £65.00
Received Brompton toolkit a few days later.
Cosmic.

"Arrived quickly and in perfect condition"

Arrived quickly and in perfect condition

"Velorution delivered when no one could…"

Velorution delivered when no one could - I ordered Continental tyres for my new Brompton from London as I couldn’t source them from New York. Expedient and swift order and delivery.

"Great service"

Not much to say. I ordered two products, they arrived within a couple of days, as described. Five star service as far as I’m concerned.

"Reliable bike"

Reliable and very sturdy bike. Work's perfectly .

"Very disappointing first experience"

Very disappointing first experience. I purchased some grips and the order was stuck in 'processing' for a few days. No responses to emails, instant messages and phone calls just told me that line was busy and then disconnected. Eventually, I had to get Klarna involved, only then did I get a response.

I would have given one-star, but at least they admitted that they were understaffed. I still had to wait a few days before the refund was actioned though.

In the end I got the products ordered, delivered and installed from Condor Cycles before Velorution even got back to me.

We need all the good bike shops we can get at the moment. Hopefully Velorution will sort out their staffing problems soon.

"Tern bicycle"

I just have bought a bicycle from Velorution. The process was very easy. Delivered in 5 days. Everything looks great.

"Surprised and pleased"

You quoted 14 working days for delivery so I was really surprised and pleased to receive my bike in less than a week. The carbo bike is truly amazing. I thought as a folding bike it would be a compromise but so far I cannot find fault. It is ideal for taking in the caravan.

"Really poor delivery service"

I ordered two things that were to be delivered by Monday, 6 June. One of them was delivered by Saturday, 11 June. The other still hasn't arrived by Sunday, 12 June.

Please be in touch with me

"Terrible service after sale, and they could not care less"

I bought a bike from them 18 months ago and the whole process was good. But that all changed afterwards when I had a problem and needed to get it repaired under warranty. I went back to the shop in Chelsea and was fobbed off saying the guarantee on electrics is only a year. So I went home and did my own research, the bike I bought had a 2 year warranty. When I contacted them, they were incredibly unhelpful, telling me to book it in with their Islington store and to make my own arrangements to get it there. When I spend several thousand pounds I expect better under a warranty. I guess they only care about making the sale.