"Great to purchase from but their…"

Great to purchase from but their service is terribly slow and there is no communication when there are delays. I've had my bike with them for repair for more than two weeks - very slow in my view and no reason given

"Only sent part of my order and don’t respond!"

Only sent part of my order. Emailed 3 X no response . Called 3 times no answer!! If I return I have to find the for the postage. Will not use again.

"Bikes for pretentious people"

Bikes for pretentious ‘people’ sold by pretentious ‘people’

"Carbo S folding ebike Initial Report - Aug 22"

Everthing good with Velorution in London (so far!) , especially on communication ( email & telephone responses were quick and useful ) . Only 4 star because the Carbo S model was packed without the front mudguard, however this was soon corrected.
Carbo S (folding ebike) runs well on hills and tyres do help with shock absorption on rougher surfaces. 20" wheels take a bit of getting used to. Need to fit a rear rack asap when available.

"All went well.I ordered an item to be…"

All went well.I ordered an item to be collected at my local store where the assistant was friendly and very helpful

"Customer service is not responding, impossible to return or exchange item"

If you have any issues and want return or exchange an item it is impossible to do. Customer service is not answering on emails etc. I bought expensive item and there is no customer support, they don't want to take a return or exchange or even just answer on a question. Waiting for their response for many days now. Avoid and shop at another place! Absolutely unacceptable and breach of consumer rights!

"Terrible after sales service"

I had a similar experience as Ferdia Byrne. I got my Gazelle e-bike in January 2021, delivery no problem. Then I needed a repair and replacement part. I The part was ordered through the Chelsea shop where I bought the bike but the repair had to happen in the Islington workshop and I had to pick up the bike from there. I was told it would take about 3 weeks for the part to arrive. 3 months and several phone calls later I am still waiting. Every time I phoned they seemed not to know anything about the order and promised to call me back the following day. They never did. Whenever people comment on my e-bike (and this happens frequently) I share this experience. Velorution never again. My husband bought his e-bike elsewhere for this reason.

"Good website"

Good website, fast delivery, no quibble full return. Excellent customer service

"I have already paid for the package"

I have already paid for the package, as well as postage, taxes, why did the courier company charge another 52 PLN?

"Prompt delivery and the small Brompton…"

Prompt delivery and the small Brompton metro bags are great.