"Poor after sales support, lovely bike"

Delivery information and after sales support very poor. Bike is beautiful but no assembly manual or instructions with it and no response to phone call or emai for help, Found on-line manual myself. Once you’ve bought the bike that appears to be it. I received review request but no other response!

"Very straight forward to order on line"

Very straight forward to order on line, bike was well wrapped and protected and delivery was punctual.

"Fantastic service and know-how!"

Fantastic service and know-how!

"Part of the order never received after…"

Part of the order never received after zero correspondence and several phone calls from myself I was told item out of stock and not coming. Item refunded. Not great service at all. Won’t be using or recommending.

"BMC Bike"

Well built bike. Good packaging, so bike was received undamaged. Could do with printing the frame no on a card as I had to remove a cable cover to read it on the bike.

"Item arrived with 2 parts missing no response"

Item arrived with 2 parts missing. No communication by email and when I ring the phone number it just rings out. Useless.

"Great service"

Ordered Friday night, delivered Monday morning, good communication throughout, thanks Velorution.

"Slow delivery"

Availability of product and price was good, however delivery is taking a lot longer than expected (ordered 7 Jan and as of 21 Jan still not received).

"the guys at Velorution are great"

the guys at Velorution are great - super helpful and knowledgeable. I bought a moustache to replace an orbea è bike that was stolen . new bike is great although it 5kg heavier than my other bike. Would be great if Velorution wd list the weight of è bikes on the specs as it makes a big difference

"Happy with the rucksack- comfortable…"

Happy with the rucksack- comfortable with plenty of space for everything I need.