"Poor customer service"

The bike was delivered to the agreed schedule but was shipped in a box intended for another bike. Included within was the invoice for a different purchase and no other paperwork. I contacted their support team using the specified method on their website but have received no response since. I would not choose to use this company again as I was also not impressed by how the bike was secured for transit (bubble wrap thrown in, not wrapped around bike) and the level of ready-to-ride construction (none of the bolts were tightened to the correct torque limits). I hope that the company takes note of this review and aims to improve future customer service.

"Excellent and attentive service from a…"

Excellent and attentive service from a knowledgeable staff; I got exactly what I wanted.

"Quick Turnaround, Good products"

Bought a pair of cycling gloves, arrived promptly and without hassle.

Thanks

"Not a good experience!"

On the plus side, delivery was prompt
Less good, the item was mailed to the billing address, rather than to the shipping address. I emailed Velorution on receipt of their confirmation, but this had no effect, and no apology. Whether the error was due to their processing of the order or a slip-up of mine due to lack of clarity of their order form, I shall never know. The fact remains that a birthday present failed to reach its destination in time, and put me to unnecessary inconvenience. Beware!

"Great service"

Very happy with order

"Kings Road, London - A+"

I called into the Kings Road store on a Saturday night after experiencing a few issues on my bike whilst out riding. It didn’t need booking-in, Jason dealt with it there and then and was massively knowledgable on what I was experiencing. Highly recommended, very impressive!

"I had a great experience at Velorution…"

I had a great experience at Velorution in Hackney. I've wanted a Schindelhauer for years and Devon sorted a test ride on three bikes, as I wasn't sure which gear set up to go for. Very Helpful. They are now my "go to" shop.

"Outstanding"

From order to delivery a fantastic service with great quality merchandise.

"Phoned the Chelsea store to help with a…"

Phoned the Chelsea store to help with a birthday gift that was obviously time sensitive. Great service...all delivered on time! 5 stars for excellent service. Thank you

"Could have done with an order confirmation - but received item in the end."

I bought a Brompton Rear Rack from Velorution as it's more affordable than buying from Brompton directly...

However, once I completed my order, there was no confirmation email - and even after creating an account on their website to track my order, my order details weren't available anywhere on my account... also, once I created my profile, I couldn't login again - even after doing all the Captcha checks. It was quite frustrating.

I did manage to receive an update from Royal Mail, once they received my parcel for delivery - around a week after purchase - and got it the next day.

Would have given 4-stars if i there was a confirmation email - like other shops...