"Takes forever to have issues rectified"

Terrible service from Northwood Newcastle - avoid at all costs if renting. Every single time I report an issue with the property it takes a ridiculously long time to have it addressed - never receive updates and the attitude of the staff often borders on rude when all I am looking for is a solution and not to be fobbed off again

"customer service rubbish"

Very friendly staff; however, customer service is very poor, do not respond to phone calls. In my opinion, they left the house filthy and unlivable, claiming it was wear and tear. The tenant had wrecked the place.
Left holes in walls
Cigarette butts in the radiators
The gas meter was pulled off the wall and broken
Screwed lock and bolt onto UPVC door
Window looks broken
Splashes of food on the ceiling
The kitchen door is filthy (black), as is the rest of the house
Northwood has not attempted to make any of these things right. However, they claim that they paid someone to paint the lounge. They have been robbed. It looks like I will be taking legal action.
I expected the Northwood Estate Agency to take action to ensure my property was returned in a livable condition, which they failed to do. I am extremely disappointed with their lack of responsibility and their unwillingness to take ownership of the situation.

"Used Northwood at Benton Newcastle…"

Used Northwood at Benton Newcastle office . Very pleased I did. Excellent helpful staff with special mention of Claire who valued the property and managed the quick sale. No hesitation in an all round 5 star rating.

Robert T.

"Northwood Derby"

Northwood Derby
Took a year (and counting) to sell my property during a "property boom" - will not use again. Life has been on hold for a year as a result. Personal and professional life have both been affected. Fine on the rental side and no issues - advice is stick to rentals.

"Cannot thank Shirley for all her help…"

Cannot thank Shirley for all her help with rentals. Constant updates and emails. So helpful. Thanks so much Shirley :)

"Northwood Wigan"

Northwood Wigan - faultless!
I have been with Northwood renting out a property for several years and have had nothing but positive experiences. I have found all the staff at the Wigan branch professional, knowledgeable, helpful and extremely patient.
I also used Northwood when selling my house recently and again , I could not be happier with the service I received. Special mention to Shannon who worked tirelessly day after day , week after week to ensure the sale went through as smoothly as possibly . Shannon is exceptional at her job , she would be a real asset to any team and is certainly one to Northwood !
I cannot recommend Northwood (Wigan) highly enough to anyone looking to sell / buy / rent etc . You will not be disappointed, you are definitely in safe hands !
Thank you all at Northwood!

"Totally unreasonable company"

Totally unreasonable company, especially the lady call : Alisha Clarke
she was so rude and so unknown what’s happening. I booked to see a flat for rent in Guildford last Monday they booked me in for next week as they said: Haven’t got a key to get earlier.
So on Saturday just 2 days before my appointment they cancelled.
I did try to speak with the lady in meantime, but she pretended wasn’t her so i call them back again and managed to speak with her. Without any reason she said: Sorry the house is not longer available… When i asked her why didn’t call me earlier she said: I don’t know but the house is not available. Miscommunication with the other staff, really rude a d really unprofessional people.
DO NOT RECOMMEND THEM AT ALL !

"Excellent service"

Very good service from Keisha lee help me get back in my property in no time I locked myself out and she provided excellent service and a locksmith was round in no time thank you very much excellent job thank you

"BEWARE!"

BEWARE! I strongly encourage you to do not to rent from them unless you want to have a massive headache during and after the tenancy period. They will do everything in their power to make sure they can take a slice of your deposit no matter what. Not just that but the management and support, in general, disappear just after you pay them the first month's rent and deposit. Long story short - just after collecting the property keys 1 one of them was faulty and I could not open the door - be ready to pay from your own pocket even if they gave you faulty keys. Want to check the meter reading - pay yourself to open other doors. Troubles understanding how the boiler works and how to adjust temperature? -Find out yourself. Takes weeks sometimes several weeks to respond to email enquiries. If you call them, most of the time not available, and asking to call back - never happens. This is nothing comparing how they make fraudulent schemes with your deposit - first of all, they will make an inventory checklist that EVERYTHING is in PERFECT condition while in reality, it is not. Take a picture of every single corner before moving in otherwise they will say it was your fault and will try to steal your money from the deposit. Also, they delayed almost two months to respond and give back the deposit, trying to convince me dozens of times that the poor condition of the property is my fault despite I had proof that it was already before we moved in. Shamelessly do everything just to grab your money at every single opportunity. They also tried to chase me to pay them early termination fees while there were multiple emails that early termination was agreed upon with the landlord and Northwood. Their hired contractors took a parking permit and did not bring it back which leads me to face 25£ reduction from my deposit. Also, the letting agent lied multiple times that everything will be "cleaned" and "fixed" before we move in but ultimately not they did clean and fix anything but also blamed that it was our fault for that at end of the tenancy! Absurd. Also, the quality of the property is a joke, imagine their contractors are so bad that instead of properly installing light hubs they GLUED them instead to prevent them falling down! Therefore was not able to replace the light hubs, and even Northwood again blamed me because I did not replaced. Theatre of the absurd. Be aware of this letting agency, save your time and nerves dealing with them, I used 7 different agencies in the past and this one was the worst. Trust me, there are dozen of other better letting agencies in Derbyshire.

"Never rent with these!"

Never rent with these!

I rented a house with my partner. When we moved in, the garden bin was full with non garden rubbish along with 2x fence panels, broken glass and other 2 bins were also full. I told the agent about this and they promised to remove it. They only removed the fence panels. When we moved out, the company tried to take £100 for the bin being full, the door handle coming off and having 2 lightbulbs instead of 3. I told them about the door handle as I was stuck upstairs and there was no fire exit for I had to break the handle off. The bedroom door handle also broke.

They are inconsistent and we only got the deposit back because we said we were going to go to the DPS if they didn’t.

One lady was very rude to us and told us we had to give the keys back in before 12 on the 10th November otherwise we would be charged an extra day despite me telling them I could drop them off around 2 because I work from 9-6 and only get my break at 2 and my partner works 7-8.

Now 2 months after moving out, they are still being a nightmare. They are disputing the council tax despite the fact I have proof of the date I moved out. I’ve gone to the ombudsman.

Never go with this company! However if you absolutely have to then photograph and document EVERYTHING! Because they will try to go back on their word.