"Nightmare company. Avoid at all cost."

Nightmare company. Do not use.. Can’t trust them an inch. Incompetent, cheating, obstructive and zero customer service.

We were with them for many years as they acted as my letting’s agent. Then the Torquay office closed due to some fraud. So was “run” from Exeter. This is when the nightmare began.

This meant they stopped doing any house inspections, didn’t fix the smoke alarms or faulty mains for over 2 years after were told needed doing. Tried to charge 5-7 times normal cost for any repairs. Then when told we were changing companies, got nasty and openly made up claims, got obstructive, refused to help in any way.

We asked each year if rent should be increased. They always said no, would be too much. Then did so behind our back and did not pass on to landlord. This went on a few years until we got other quotes which were much more in tune, cost us a fortune. Similar to their sale estimate, was 40k adrift from reality.

"Do not use guaranteed rent scheme"

Do not use guaranteed rent scheme - gave us £430 a month and rented our house for over £650.
Was with them 10 years and with life events we wanted it back and found urine from cats in our carpets, fleas and lack of respect that they had not been in property inspecting for 2 years stating tenant was poorly and can’t legally enter? We expected them to manage it. No defects had been reported and staircase was broken, the radiator had been broken with errors on boiler. Mostly there was a big mast from old tv hanging off the roof onto downstairs property we could have been liable for. Handover was awful they tried to tell us our property wouldn’t go for much quoting 80k when we sold it for 40k more. They wrote list of things we needed to sort never did at end of tenancy quoting out of scope on life of carpets or fittings etc. Cleaner was meant to be cleaning it out after 5 weeks no rent off them we demanded keys back - they didn’t pay for delay quoting more contract jargon. Very poor attitudes and would certainly not get a valuation from them. Do not trust them we dealt with the Newcastle branch. Also could never get the same person always someone just starting maybe they can’t keep their staff. Avoid them at all cost your house

"Deposit thieves!!!"

Zero rate for this company! Northwood Sutton/Epsom. They took my deposit and made me pay for it to be placed a in deposit scheme. Now that I have moved they have refused to give me my deposit stating they don't have any rocord of it in any deposit scheme. Luckily I have my receipts but still they have refused to pay me my deposit back. They will be hearing from my Solicitor! Rude staff! Avoid them at all cost!!

"If you want a company who will rob your…"

If you want a company who will rob your deposit from young students this is the company to use. Rude staff absolutely clueless people who they hire. ( especially the Oxford branch ).

"We rented a student house in Exeter"

We rented a student house in Exeter, and they charged us for a missing key we were never given. Also, they do everything they can to keep your deposit.

"bad communication youll wait ages…"

They left me waiting for a long while after sending all required documents and offering to put forward the full year rent forward, past my move out day for my last property, then rejected my application.

"Northwood Macclesfield"

Northwood Macclesfield

I have moved out of a property and had the inspection, they said it was left in good condition and sent minor issues that needed resolving.

I agreed to a fee of £45 for an oven clean.

They advised they would get a quote for cleaning services for a wipe down on light switches and two skirting boards, a brief wipe of freezer and a door, the work would take no more than half an hour,

They went ahead and agreed £45 for a clean.

I’m now more than disappointed and I am going through citizens advice. It isn’t about the money, it’s the principle.

Unfortunately from what was a good relationship during tenancy to now leaving and requesting a deposit the relationship seems unprofessional and arrogant.

I paid my rent a week in advance of the due day without fail every month and left the place immaculate and in better condition then moving in.

The garden was not done when I moved and I cleaned this, jet washed it and they took photos as if they had carried out the work. Before I left I got a leaf blower/suction as we live next to a Forrest and I was asked to return to pick up a few leaves.

I’m now very disappointed and shocked in the attitude change and the fact they did not allow for me to obtain reasonable cleaning quotes.

I received a abrasive manner when questioning the price and I’m not impressed one iota

"Northwood rent out your property to anyone"

NORTHWOOD rented out my property to a family that recked my property, it cost me nearly £10,000 to put the property back in a rentable condition.

Be very careful

"Great service from Northwood…"

Great service from Northwood Macclesfield branch and especially lettings manager Clare Stockell. Our situation was less than straightforward but Clare guided through the process as smoothly as possible. She was in regular communication with me as well as the landlord, Cheshire East council and other parties, providing updates and reassurance throughout. Would happily recommend Northwood to anyone in the property market

"Excellent customer services"

My experience from beginning to completing the renting of my property has been excellent.
Communication was great and everything was explained to me & my husband in detail.
After care service has been excellent always listening & giving us an option, which has left us & tenants feeling happy. Will definitely recommend this estate agents at all times who also achieve in getting a good rental for what your property is worth!