"This lot couldn't organise a knees up in a brewery."

(Sanbach Branch) You have properties for sale that other estate agents in Cheshire will no longer market. There is one such property currently listed by your Sandbach branch. It has been advertised as SSTC on 3 separate occasions now! The neighboring properties have also alerted us that this is/was the case. However, it was far too late for us to pull out. I feel sorry for all the potential buyers who had to back out because of costly major defects, running into tens of thousands of pounds. Defects that the estate agents and the company that owns this particular home are never going to acknowledge. Instead, they will spin you a web of lies. These are unsuspecting buyers who have put all their faith in this team of agents. They, the agents ignore costly independent surveys as do the vendors. This cowboy outfit has cost me about £700. There is one particular member of the Sandbach office who has also lied about a family member of mine. It is a good thing we are recording all our conversations.

"Do NOT Sign Any agreement with those crooks!"

Once you rent it, it becomes pretty much useless for any fixing or agreements that were made verbally. You have to deal with rudeness and lies all the time. I feel sad for all the tenants signing up with them

"Stay away"

wouldn't recommend honestly, they don't mind coming in and out of your place even though you're paying rent and pretty much useless after you get the place.
A lot of fake niceness where they're all nice with you in your face then they don't mind back stabbing you at the first chance they get.
STAY AWAY.

"Absolute bunch a crooks"

Absolute bunch a crooks. Invent reasons not to give your deposit back, keep rent that was overpayed. The 1st 10 years of my tenancy, I couldn't fault them, the last 5 years they were rude and unhelpful. Maybe they were taken over and got rid of all the good people. If you're thinking of renting from these cowboys, don't!

"Avoid like a plague. What they do is illegal."

It is advisable to exercise caution when considering tenancy with Northwood Peterborough, as some tenants have reported extensive deductions for minor wear and tear issues. The company's practice of charging tenants for seemingly nominal damages, such as a £10 fee for a broken shower chain, has raised concerns regarding potential illegality and unfair financial practices. These practices may warrant review by the relevant authorities to ensure compliance with tenancy laws and regulations, particularly in matters concerning potential fraud and unjust deductions from tenants.

"When everything breaks, they do nothing"

I’ve created an account just to write this review. I have been renting a Northwood property in Manchester for a little over 4 years now and they are absolutely appalling.
Their communication is basically non existent and they take (sometimes literally years) to fix maintenance issues. The only way to get them to sort things seems to be threatening them with escalation.
In the past, I’ve had to wait 2 months for a washing machine and when this was chased I was told that I would incur a fee because I, “didn’t wait”. When I put them straight they apologised and a washing machine magically appeared.
I also had a non working toilet for 2 weeks as they like to cheap out and send their contractor over instead of an actual plumber. This would be somewhat fine but they have 1 contractor across all of Manchester.
I am currently trying to get my oven fixed which has been broken for over 2 months. I’ve threatened to take them to court and that’s the only way they’ve sent the contractor over. I’ve sent a stream of over 15 emails and every time there’s always an excuse. They try to word things politely but actions speak louder than words. I get so stressed when things go wrong as I know I’ll be waiting for an eternity to get it sorted and I have to be all over them before they lift a finger.
I reported a leak 3 years ago and chased it formally in writing many times and they just don’t care.
There’s no out of hours service so if a disaster happens late at night I’m screwed.
My ex girlfriend rented a property in Edinburgh from these lot and she lost her deposit despite having the flat professionally cleaned before she left and she is not an untidy person. So I’m bricking it for when I leave, thankfully I’ve kept records of their breach of contract for maintenance issues. Absolutely will be avoiding this awful estate agency again in the future, even if I find a dream flat and it’s ran by them.

"All good"

Used my local branch for a number of years now.
No issues at all.

"Met with an incredibly rude and…"

Met with an incredibly rude and disengaged woman on the end of the line when I called enquiring about a property to rent.

"THE worst company I have ever dealt…"

THE worst company I have ever dealt with! On top of this at the Eastbourne branch they lied, didnt respect what was agreed, 0 management... etc, the list is long. And the bottom line is: you don't need an agent like this to rent a property anyway, you will end up a lot worse off. It is quicker, easier and cheaper to deal directly between landlords and tenants. This agency only added issues and costs to what it would have been without them. More details: warnings-against-northwood-agents.co.uk

"Terrible service."

In over twenty years of renting, Northwood is the worst estate agent I have ever encountered. Lots of staff that don't communicate with eachother or with us. Any issues we had would take ages to resolve. Staff were rude and unhelpful.