"Northwoods are totally useless!!!!"

Absolutely useless letting agents!!!!!
Just want to take your money but very poor customer service. Get you in so fast you can't find out what is wrong with the house and that the house hasn't even got a TV aerial or washing line and you are expected to install it yourself out of your own pocket.
We even had to pay extra deposit for our tortoise who weighed 150g who never left his inside rabbit cage, did they think he was going to destroy the house???????
Upon leaving they expected us to be at their beck and call to show people around. The landlady wanted the carpets to be professionally cleaned and house to painted and cleaned, this all costed us nearly half of our deposit and looked better than when we moved in.
Northwoods called us to tell us that we had mail and a few days earlier I had arranged for redirection of post. They told me they would pop it back in the post. After calling serveral times found out they had witten on all mail 'Return to Sender' and all of the mail has returned to the orginal sender and not to us!!!! They are very incompetent and I would never use their services again if I needed to use them.

"“We will contact the landlord”, “We will chase the landlord” PRESTON, LANCASHIRE"

NORTHWOOD PRESTON, LANCASHIRE.

Flexible viewings, very responsive to all marketing enquiries, and prompt communication.

Once you have signed on the dotted line and stepped over the threshold then that’s where it ends.

Poor communication and relationships with both tenants and landlords alike. If you are lucky enough to have a landlord that actually cares then things will get done through direct communication. It says a lot when the landlord would rather cut out the middle man and ensure that everyone is happy and safe. Surely this defeats the object of a managed service? Hey, what do I know? After all, we were just merely tenants.

Northwood are all take and no give. They are all over you and straight on the phone when they need your help with something. When the shoe is on the other foot they will happily leave you hanging.

After many years my advice to tenants and landlords alike would be to get out and stay out!!

"Northwood Tyneside - Sales and Lettings"

Appalling service, I am shocked they are even still in business.
I have been trying to book a viewing for almost a month now for a house in Gateshead and the agency has cancelled on me on 3 separate occasions, after I took time off work for the viewings.
We had a fourth viewing booked for this afternoon and they just called me to cancel once again because the house has now been confirmed by someone else!

"Poor poor service"

Poor poor service, liars and rip off merchants. Do not use this company. Save your money and go elsewhere

"Rogue Letting Agent"

Rogue Letting Agent - Northwood Crawley

Avoid this agent at all costs. Crawley, Northwood purport to be a first rate letting agent, but the truth is, they are no more than a pseudo non-professional outfit, who have little genuine experience of managing property, customer services, or even the ability to comprehend their own written polices, instead, they are entirely focused on making as much money as they can from the vulnerable tenant and landlord. The best part of being locked into a contract that allowed them to take in excess of 29% of the rent each month for more than 18 moths of a 3 year contract, was to terminate it.

Avoid their guaranteed rent scheme as its an utter rip off, the office staff are rude, unqualified and frequently incompetent. The franchise director, Peter Green is obsessed with money and will frequently dispute the smallest amount that is owed to a landlord, which on one occasion resulted in a row with his own lettings manager over an unpaid, legitimate £20 invoice. When I complained about the intolerable rudeness of his office manager, he chose to do nothing about it and there are plenty of other reviews on the WWW documenting the obtuse rudeness of Gemma Armstrong, who subsequently was promoted to Director - how inappropriate, disgraceful and shocking, and what a clever executive decision, Peter Green ? These individuals know so little about letting property, maintenance and running a professional company, let alone decent customer service, it beggars belief that they are still in business.

The handover of my property was utterly disgraceful, mismanaged and unprofessional, and even though the damaged caused by the outgoing tenant, who damaged 50% of the window blinds, cracked a bath panel, left two lights hanging from the ceiling, damaged a garden ornament, scratched a kitchen worktop, left kitchen plinths damaged, and scratched the window in a door, cracked a garden storage box, and left the garden in an awful state, and removed items from the property, and caused damaged to rendered walls having installed equipment without permission, Northwood Crawley condoned all of this, as, unequivocally this is damage, and yet Megan Scannell had the audacity to call it all wear and tear - she clearly needs help to understand Northwood’s own printed policy, as all her listings contradict the published document on ‘Wear and Tear’, so very typical of Crawley Northwood, and this is further evidence that these very inexperienced people don’t have much clue, if anything, about what they are doing. They all frequently contradict each other too and they have no sense of continuity or ability to communicate. Typically, its all rather like Chinese whispers !

The email I received following the hand-back, some 8 days after their tenant moved out, having assured me that my property would be handed back within three days, took them 8. Some 48 hours later, following their bogus investigation into the items of damage listed, I was sent an email containing a badly written list of cut and pasted paragraphs that made no logical sense, and I chose not to reply, and if I understood the drawl, £10.20 was offered as a settlement. I suggest they keep it and use it for staff training, as Peter Green clearly spends little on this, as demonstrated by the poorly informed staff he employs. So desperate are they for 5 star reviews, they will pay £10 for every 5 star review submitted, so maybe the £10 I have allowed them to keep, as its worth far more than £10 not to have no further communication with them. They could use it either for purchasing another review, or use it for the desperate staff training they all so urgently require. Northwood, Crawley have to be the most spurious and worst letting agent for miles, so don’t be taken in by the false impression they give. Do the right thing and do not be lured by their unprofessional and dubious dealings.


Tom Glynn : 7 / 09 /2017

"Really poor (even for an estate agent)"

Don't rent your property out with this lot as you will regret it. Lack of care, no service (you will be ignored) and your house will not be maintained and will be handed back in a dirty condition with damage that will not be repaired or correctly compensated.
AVOID!!!