"Very disappointing"

Very disappointing exprience and cost us near £3,000 loss of rent not being collected. Completedly incompetent and pathetic.

"disappointed and pointless"

I have never been so disappointed and disgusted with a company, absolutely atrocious behaviour and lack of care, constantly fobbed off with lies and broken communication. Jackie I assume Jaqueline H couldn't be bothered to return calls that she promised, had to call back obviously she was unavailable to answer and never called back even now a week later. if you cannot communicate, then what is the point of your company? I am so very glad I do not use these jokers in business, I wouldn't recommend anybody to its a waste of time, money and stress even now the police and solicitors are involved they seem to have buried their heads well into the ground

"I have no doubt that this company needs…"

I have no doubt that this company needs to close. I suffered so many Rude, patronising and unreasonable comments. They are not professionals but torally unreliable ...do not use them at all. The government gave too much power to landlords. Enough is enough!

"Do not trust them!"

I rented a house but was unable to move in due to illness and then Covid-19. On doing a final check of the property (which I still made sure was clean) I was told I would have to pay for an oven and hob clean. When I told them I did not move in, let alone use it, I received an email saying that their original pictures show a 'very shiny oven and hob' then put a 'smiley face' emoji!!! They eventually agreed to release my full deposit, however 2 weeks later I still did not have it. On emailing them they told me the DPS had tried contacting me - which they hadn't. I contacted the DPS and they told me they didn't try to contact me as Northwood Newcastle had not given them any of my contact details!!! I have sorted it now MYSELF!
I would never go through this agent again!

"Northwood in reading"

Northwood in reading, offered on a house through them, told lies from the offset. House was advertised with no chain when it actually had a 4 tenants who wouldn’t vacate due to divorce. Lost our buyer because of it all. The estate agent has then gone and put it on again advertised with no chain. Beware the next person!!!

"Beware of the Guaranteed Rent Scheme !"

Beware of the Guaranteed Rent Scheme !
Regardless of the state of your property when handed back, they will only pay a maximum of £1300 damages (in the small print).

The service provided was appalling too !

"Appalling Northwood Lancaster"

With regards to Northwood Lancaster, diabolical service and customer relations.
Complete lack of communication and no urgency whatsoever. Moreover, “short”, unprofessional and contradictory responses.
I seriously wouldn’t advise anyone to use this Estate Agent.

"Absolute crooks"

Absolute crooks. I trusted that my son was renting from a reputable company being so far away from home and from his family.
They were extremely helpful when it came to moving him to the apartment and taking our money. But when it came to him ending the lease they couldn’t have been more wooden. Claiming faults to the apartment when he’d left which were untrue then subsequently deducting monies from his bond. He was also promised some personal documents to be returned in the post from Northwood... which never arrived then subsequently denied they had them, even though we have emails from them admitting they were in their office.
Please don’t do business with this company, they’re absolutely abhorrent.

"Northampton"

There is no qualification or professional membership that anyone has to achieve before they can call themselves a letting agent and this is certainly the case with Northwood Northampton. From the start they had no idea about the house or how things worked referring me to the landlord each and every time I had a question. Their aim was to extract as much as they could in fees and incidentals and tried to claim my entire security deposit because I had complained about them so much. The assistant manager was a real piece of work and was so obviously completely incompetent. There are so many decent lettings agencies in Northampton so please do not rent or let through these people. I had to litigate against the landlord to get my full deposit back plus costs. Northwood were nowhere to be seen in court!

"Despicable company - This is a message from them regarding recent covid outbreak"

Good Morning,

Following the announcement from the government yesterday I would like to confirm that all rent is still due and rent arrears will simply accrue. We do have every sympathy with anyone in isolation or affected by the coronavirus in terms of employment and whilst measures have been announced, this is not a measure of a ‘rent free’ period.    If you have genuinely been affected by this situation, in order to help we will require proof of any measures your employers have taken in regard to your employment and how this will affect you paying your rent. We will try to work with you to find a solution during this time within the government guidelines however please be aware that any rent arrears will need to be paid when this situation is over. To ensure you do not fall in to arrears that you will not be able to pay back, please continue to communicate with us as this may affect your tenancy further down the line.   If you are worried about being laid off, we can suggest contacting Brooks who can provide you with a legal and General income protection policy. You can call them on 01226720043 however this is something that we would suggest is set up asap as this product may not be available for much longer.   Alternatively, in some cases the landlord may allow your deposit to be released to cover one month’s rent however this will be dependent on the individual landlord and a payment plan would need to be put in place to pay that back.   Our office will continue as normal until we are told otherwise from Government however we will be limiting contact with tenants and some inspections will be postponed.   We will however still need to ensure your safety and ensure we are still compliant in regard to Gas Safety Checks and EPC’s so we are trying to bring forward as many checks to ensure if we are in lock down these checks have been carried out.   We wish you all the very best in these difficult times.   Kind Regards   Northwood Tyneside