"AVOID AT ALL COSTS"

As a result of the complete negligence from the Northwood Reading branch, our sale took 6 months to go from accepted offer to completed! When we quoted the estate agents' own words back to them which proved they were lying, we had an extremely nasty response from them. AVOID AT ALL COSTS.

"Very helpful staff"

Very helpful staff

"Northwood Bolton let my home go to ruin…"

Northwood Bolton let my home go to ruin with tenants that I continuously warned them were dirty and thoughtless people. When I got the house back, it was in a vile state throughout. It is a massive mystery what Northwood was doing for 2 years. Were they visiting and not bothering to red flag the condition to me? Or were they not visiting at all? If the latter, is that a breach of contract? Naturally, COVID was a gift to agents that simpy take the money and don't bother visiting or don't care about what they see when they do visit. COVID lockdown lasted some months on and off, but to let a house get in that condition takes years.

They made numerous excuses, such as the tenant not being there for scheduled visits. They are contractually obliged to be there. if not, just go unannounced.

The condition report when the keys were handed back was 'unacceptable' throughout. When I mentioned to Northwood that I might take the tenants to court, I was told that I couldn't because the original condition report had been lost!!!!

In sum, Northwood took around 1200 pounds over 2 years and it remains unclear to me if they visited once in that time. Just cleaning the house has so far cost around the same.

I am left wondering what I paid Northwood the % commission for.

Totally unacceptable.

"Evil vile intrusive company. Pretty much same title as below 👇"

Harassed none stop by this company, from the moment I have moved in, until the moment I will leave. As mentioned below, they paint the houses, give it a fresh appeal to the eye. Within a few months of you moving in you can really see what damage the house is in. You dare to complain you will be issued a section 21, just before Christmas with disabilities. Most evil miserable rudest worst agency I ever dealt with. I am a human being, not your pay cheque !!!!! You treat people like a disgrace.

"A complete bunch of C##TS"

Do not rent from Northwood without taking a qualified surveyor!! We rented a property for 6 months and had nothing but trouble. Mold was painted over, damp so extreme that they said that the building had to be completely stripped to find its source, windows that didn't fit frames, doors falling off, boiler not working and improper insulation. Advised to turn heating up and open windows to deal with damp and mold...... In the middle of winter.....

When we moved out they tried to claim against our deposit for damages that was actually there contractors bodge jobs!!

There houses are decorated to look fresh when you view and move in but it only takes a week or two to show it's true condition.

Avoid the Stoke office!!!!

"I recommend Northwood 100%!"

I cannot praise Northwood Estate Agents enough! Jayne navigated and supported me so well throughout a really emotional journey in selling my parents’ home. The care to detail when dealing with everything from valuing, listing and viewing was second to none and both Jayne and Michael were absolute lifelines throughout the process. I was guided to secure the best buyer whilst ensuring I had complete control of all the various choices to be made. I recommend Northwood 100% if you want a caring, informative and stress-free journey - a rare thing these days. Well done all, an easy 5 stars! - C Brown

"Money grabbing cowboys"

Literally the worst agency I have ever used and I lived in three countries, so that's saying something. They don't turn up to check if the inventory matches the reality, they ignore your emails when you complain, only extend your lease by 6 months, so they can bully you into two rent rises a year, even though the landlord knows nothing about it, so they blatantly lie and if you don't agree to pay more they issue you with the eviction notice. If you need to get anything done in the property you need to threaten them you'll report them to the relevant authority, otherwise they ignore you. They share your email address with hundreds of people which is against GDPR, they're late returning your deposit even though they have 10 days to do it. I can go on and on. Avoid like a plague. Not even worth 1 star.

"Unfortunately today we was having an…"

Unfortunately today we was having an appointment for 2 bedroom house in Crawley (Broadfield), but no one from the letting agency did not come to represent and show the house. My lady called in the office and they said that somebody(agent) must be on the place, but at least nobody did not showed up. Called them a few times more, but did not get an answer anymore. We was waiting for that appointment 2 weeks and we was very excited, but now we are feeling so disappointed and DO NOT RECOMMEND this agency!!!

"The staff in Liverpool branch are…"

The staff in Liverpool branch are racist. So if you are not English don't bother to waste your time. They just wasted 2 weeks of my time!! Horrible agency!! Even look at their reviews here it's not even 2star out of over 90!!!

"Absolutely useless"

Absolutely useless. I went to view a property the estate agent knew nothing about it and couldn’t even tell me the age of it - not informative at all.

When I called up the next day I was promised a call back as they hadn’t responded to texts and then missed out on the property because of their poor communication.

Would definitely not recommend.