"Their Solihull branch are amazing"

Their Solihull branch are amazing. Hands down the most responsive, helpful and pleasant estate agents we’ve ever rented off in our collective 10 years of renting. Even came to lend me the spare key when I got locked out at no notice. Such a lovely family feel to the branch with very caring people. Can’t thank them or recommend them highly enough.

"Childish rude very unprofessional when…"

Their Bolton branch are Childish rude very unprofessional when selling properties they think they are above the law . If your a seller. They won’t get you the best price If your a buyer. Be prepared to be talked at and looked down on Kids playing estate agent’s

"AVOID AT ALL COSTS!!"

Rented from the Crawley branch for near 3 years, had multiple maintenance issues which werent addressed. Terrible mould issue that we contacted them about over the space of the 3 years and was never resolved. Constant issues with the garden that were again, never resolved. Have finally left the property which was left in a better condition than we received it (was professionally cleaned)and now they are trying to charge for professional cleaning services which there are legally NOT allowed to do anymore under the Tentant Fees Act 2019. Will definitely be disputing and cannot wait to be rid of the viles vultures!

"Not worth hassle, stress or your money"

I would honestly say that Northwood Heswall are the worst letting agents that I have ever dealt with, substandard properties, non-existent customer service skills (except Sam she tried on some occasions to help), they are the type of agents that give letting a bad name. We moved into a property that we were told was long term let, from day one we had nothing but issues from the actually cleanliness of the property at handover – Claimed it had been professionally cleaned, well if that’s what they call professional then I dread to think what their own homes are like it was thick with grime, disgusting and rather offensive that they would deem it acceptable for a new tenant.

Every time there was an issue it was an uphill battle to get anything done, always an excuse from poor communication within the office to waiting on approvals basically take no responsibility. In some cases repairs were not undertaken for over 100 days despite them stating that they will react within 28 days. Each email sent was ignored and constantly had to chase up the office. Some of the issues we had Northwood Heswall were clearly unaware or lacked basic understanding of the legal requirements particularly when it came to electrical installation works. The substandard level of some of the so called tradesmen they send out its debatable, more like odd job men that qualified tradespeople so they obviously do not have any quality management system in place.

The staff are rude and incompetent and appear to never talk to each other or have mastered the art of playing dumb. They’re meant to act as the agent between you and the landlord but actually do nothing for you as a paying tenant but treat you with utter distain as if being a letting agent makes them any better than you and didn’t even help us the tenant when the landlord breached contract.

Northwood Heswall don’t reply to formal complaints raised just more evidence of the lack of professionalism and customer service skills of the management at Heswall, that’s if you can actually make a complaint as they have one generic inbox that when you chase up they claim to have not seen your email. Whilst our complaint was eventually acknowledged there was no formal rectification or response from the management pertaining to the issues just a statement trying to absolve themselves of the issues raised.

If you value sanity and a simple life do not bother entertaining a rental property through these cowboys its honestly not worth it. I’ve let properties in London, Dubai etc and these are by far the most substandard organization that I have ever had the misfortune to deal with and advise anyone to steer clear of Northwood Heswall at all costs.

"Superb"

Dealt with Joanne and Ruth in the West Derby branch. Ruth had been amazing and dealing with her kept my stress levels low. What I thought she couldn’t help me any further Ruth never gave up and did it successfully to help me chase things up to help me complete my sale.

Thank you so much

"BRIAN DODD from Northwood Shirley…"

BRIAN DODD from Northwood Shirley Solihull, absolutely patronising evil vile little man!!!! Do not rent or buy from this company as you will never hear the end of it. They will find any excuse to take your deposit. Give me a section 21 as I am chronically sick and didn’t want people steaming in my house every 5 mins for viewings with extra pressure from Brian’s cronies right before Christmas

All BRIAN DODD is interested in is money money money. Feeble waste man. I really hope his wife if he has one, don’t come down with my illness and watch his whole life fall in front of his eyes…

Thanks for nothing Northwood and Brian Dodd :-)

I’m now in a lovely property, I wouldn’t want the house in denaby grove even if I was given it.

Potential buyers beware*********

Major work needs to happen inside and outside this property

"Great customer service"

Great customer service, I was looking for a property immediately ( within 2-3 weeks). Website/viewing listings was easy. I was grateful the whole ' bidding war' other estate agents like to use, this company didn't do that- I put an offer in and got accepted straight away.

Although I didn't go ahead with them I most certainly would use them again.

My point of contact Alex was great to deal with ( I'm a problematic customer who askes a million questions) my wants and needs were understood and relevant properties were shown to me.

"Tenants steer clear"

Tenants steer clear, this is an estate agent for landlords. I rented a house for 4 years with Northwood Bolton, failed to sort repairs, issued incorrect information on tenancy agreements, raised rent without notifying beforehand, never chased landlord to sort repairs and kiss goodbye to your deposit, they will find a reason to keep it even if you kept and left the property spotless! They won't tell you this on the final home inspection before you leave, they will wait until after you've left and provide innacurate fabricated report. The deposit holding service is a con, they will release it to the agents based on their report and don't fairly look at disputes. Absolute disgusting process for tenants.

"Knowledgeable, kind, caring staff"

Alex came to my house to give me a valuation for probate purposes. He was not only knowledgeable but very kind and respectful and I will definitely give him a call when the day comes that I need to downsize.

"Always had a very good experience…"

Always had a very good experience dealing with the whole team. Whenever I have any maintenance issues they always sort them out very quickly.