"RACIST !!! They discriminates people from other countries."

Northwood are RACIST !!! They illegally discriminates foreigners. When I sent them an email explained I am Polish they answered the house is not available anymore but when friend of mine called them day after without nationality explained they said the house is available. I am considering legal action against them via The Equality Act 2010.

"This agency illegally discriminates…"

This agency illegally discriminates against tenants on benefits or universal credit. They use practices that are humiliating and set tenants arduous and nigh impossible bureaucratic tasks to prevent them from securing housing. A disgraceful agency

"Well what can I say that has not been…"

Well what can I say that has not been said, speaking as a landlord, can honestly say you can believe most of the horror stories below, started with the hastings office then seems that office closed all business transferred to eastbourne, meant to be a years contract to start with then see how they performed before going onto a longer one, all I can say thank allah did not start with a longer contract.Yes I am aware it was difficult times due to covid but not one inspection was done during the entire length of time their tenant was there, despite asking why not even a video walk through by there tenant, who was fast enough to ask for repairs to be done, northwood even had a gas safety done two months early on a new boiler I might add without telling us, then doing other work before checking it needed doing, then when the tenant finally leaves find they have changed a new floor failed to change any bulbs that have gone taken several of them with them, ruined a new carpet with cigarette burns left a load of rubbish..and had the audacity to offer a fraction of the cost needed to put right all the faults found after there tenant moved out also pretty sure that they failed to serve notice in time telling the tennant the contract was going to end after the 12 month period despite me telling them we were not renewing, hence the tennant stayed another six months, also know they failed to pay northwood the last months rent as I travelled down from nottingham to collect the keys only to find the tenant was still there and they submitted an email to northwood saying the could use the deposit as rent..

"Never again"

We’ve rented from Northwood for nearly 2 years now, and the only positive thing I can say about them is they really do look after the landlords. This house is riddled with damp (which they knew about, because after we reported the damp in the back bedroom the agent said they’d had problems with damp coming through that rear wall). I wish I’d recorded every conversation we’d had with them so we had proof that they are all bare faced liars. They told us at the last inspection that, if we moved out tomorrow, they would be keeping the deposit because the mould paint we’ve been forced to buy to try and tackle the damp issues doesn’t match the rest of the walls. The kitchen and bathroom have poor to no ventilation, which we’ve reported multiple times, and just get fobbed off with excuses and told that it’s our responsibility to try and stop condensation and damp. We’re looking for another rental property to move into ASAP, and we’ll be avoiding Northwood like the plague.

"NORTHWOOD WIGAN"

NORTHWOOD WIGAN
Dreadful. Although I have to say, it depends who you get. Not everyone in the office is dreadful but 1 in particular is.
We decided against Purple Bricks (don't know why tbh, maybe because Northwood gave us the highest price- which was knocked down to the price Purple Bricks originally said we'd get) & went with Northwood.
After taking unflattering photos, we asked for them to be changed- only 1 person can take photos and they're not available so we missed a full weekend. When the photos were taken, the old ones were left on the website as well as the new. Even when we requested the old ones were taken down, there was still a couple of old ones left on.
Still surprises me that when people are off work, Estate agents are closed. They only open till lunch on Saturday and closed Sunday.
But all this is nothing compared to one person's attitude and complete unprofessionalism. This person was abrupt, unhelpful and made the whole experience very stressful. Bearing in mind, jobs like taking photos/ sorting websites/ making sure the buyer had the cash ready to go for completion- all the estate agents jobs- were all not done, or done poorly, this person got involved in things not their job- eg. emailing the solicitor and demanding when and how the solicitor had responded to enquiries. When we completed, there was a couple hours gap between our buying and selling completions & we were still emptying the house. This agent at Northwood phoned and said we had to be out, it wasn't our house, there are legal ramifications in us not being out etc. In the end, we contacted the buyer, who was lovely, understanding and said it was absolutely no issue whatsoever and to take our time.
The whole experience was made far more stressful than it should have been. I think they forget buying a house is probably the biggest purchase you'll ever make in your life. If I went into any other shop and spent over 100k, they'd treat you like royalty, but for some reason, some estate agents treat you like scum.
Sad really as I've used them before to rent my house out and they were great. Just be careful who you get in this office. Ask, the staff will know exactly who you mean.

"Did everything we could at the end of…"

Did everything we could at the end of tenancy, paid for professional carpet cleaners and they still kept the bond! No repairs done or any maintenance. Completely immoral letting agent

"Less than helpful when trying to…"

Less than helpful when trying to organise a viewing on a property from their Ashford branch in Kent. Funny how they are as nice as can be when there’s a property slump but as soon as the market turns the other way. Refused a viewing as they were too busy. I’d never put my house on the market with them.

"Poor communication"

Every member of staff I dealt with in the Wigan branch was the most unhelpful and unfriendly person I had to deal with during the house buying process.
Apart from Pam, who jumped in at the very end, she was nice.
Otherwise generally unresponsive, poor communication and miserable sounding.
Would not like to deal with this company again.

"Great"

Been renting through Northwood for years Wirral branch.
Their always understanding and and help us when ever we had a problem.Staff are great and always there for help and advice.
Can't under stand all the bad reviews,must be rival estate agents.

"Shady underhanded practices"

I would give these clowns 0 stars if I could,they don't even deserve 1. I'm surprised they haven't been shut down yet. Terrible customer service and underhanded shady practices. Avoid this company like the plague. Bunch of cowboys!

If you are selling your house, avoid! If you see a house to buy from them absolutely avoid!