"Liverpool: Responsive & Professional"

Been renting through Northwood Liverpool (West Derby) for over 4 years now. They haven't put a foot wrong as far as I'm concerned.

Rachel Yeo has been the agent looking after my tenancy and she's been fantastic. I always get a quick response to any query. Tenancy renewal reminders are always sent in good time instead of leaving things until the last minute which can be stressful.

My boiler recently broke so I emailed Rachel Yeo on a Saturday evening. By Sunday afternoon the gas engineer had been out and resolved the issue. Very quick response which was sorely needed as it stopped working just as the cold weather hit!

I'll keep renting through Northwood Liverpool until I buy my own home in the near future (which I may also use Northwood for).

Cheers!

"Best estate agents I have used"

I used Northwood in Leeds to sell my property recently and would definitely recommend them. They were down to earth, genuine and honest, unlike most estate agents I have dealt with in the past. Matthew Housam in sales is a really down to earth and helpful guy and Tyler in sales progression is friendly and genuine - I would not hesitate to recommend them for conveyancing

"We have had the absolute worst service…"

We have had the absolute worst service from Northwood in Barnstaple. They moved us in with three children on a long term let, didn't fix the boiler after multiple complaints from us of no hot water, then told us the property is being sold and we need to vacate. They tried to keep us sweet with stories throughout our notice but have now completely turned against us, claiming we have adequate systems (boiler) within the house and that we were told before we moved in that it was for 6 months only due to the landlord wanting to sell. We would never have moved in having known this!! They have lied so much over the past year that we have been here, never mind the past few weeks. We are absolutely appalled at their heartlessness and disgusting behaviour. They then called us up to tell us they would be evicting some bad tenants from another property before Christmas and that we could move in to their home, and if we wanted to look at it to do a sneaky drive by. It later came to light that these tenants had actually handed their notice in 2 months before because of their bad service from Northwood! A special mention to Emma Barnett, who has done nothing but lied throughout our tenancy, and an extra special mention to Margaret Brickley, who has also done nothing but lie to us, but has gone the extra step today in posting our personal situation all over social media for the public to see. Well done on your professionalism and confidentiality, the worst business I have ever come across and I hope and pray that one day it will be put to an end so that others do not have to suffer like we and our children have. Shame on you.

"Northwood Milton Keynes"

Northwood Milton Keynes. Just to let property for the past 10+ years, but more recent years we had very poor service. The initial years were good, but a lack of communication, cover ups and lack of support in resolving issues was disappointing. Specifically we asked for inspection reports on our property and were refused these as they were 'confidential', we had a tenant who had a dog at the property, when we specifically stated 'no pets' and Northwood accused us of giving permission and when asked for them to prove this they advised the member of staff had moved on and they had taken our permission with them - complete lies! In the end they refused to provide the keys to our property back to us - refused entry to our own house - inexcusable!

"I used Northwood Lettings Cheltenham…"

I used Northwood Lettings Cheltenham and was lucky to be dealt with by a lovely girl called Milly brooks.
I was in a hard situation having moved out my flat and the property I was due to move to falling through at the last minute. Me and my nine month old baby and I were having to share a bedroom in a friends house and pay to put all my stuff into storage.
Milly couldn’t have been more understanding of our situation or prompt in finding us a property to move to within our limited budget and get all the paperwork etc pushed through as quickly as possible.
Unfortunately due to circumstances out of their hands this property fell through due to the landlady pulling out at the last minute for personal reasons.
Milly and her team went out of their way to secure us another property and get it within budget for us and turn it around within 24 hours and we are happily due to move next Saturday.
I feel she has gone above and beyond to help us. She has been kind and empathetic yet thoroughly professional and great at keeping me in the loop and updated and reassured every step of the way.
I would thoroughly recommend.

"If I could give 0 stars I would this…"

If I could give 0 stars I would this was by far the worst letting agent I have ever come across in my life we were messed about for weeks to find out today that our property has been given to some one else the lack of communication lack of knowledge and lack of professionalism these people have no idea what they’re doing will definitely never try and get a home with them and will definitely not be recommending them to anyone I’m beyond furious to the way our application has been handled
AVOID AVOID AVOID the branch in Aberdeen

"Northwood Wirral"

Northwood Wirral, Avoid avoid avoid my partner called up enquiring about a house to let and to book a viewing due to the pictures being completely inadequate in showing off the house only to be told by the manager that they do not accept viewing unless you apply first but she doesn’t feel we are viewing for the right reasons and us viewing would stop other people “who actually wanted to rent” viewing manager was very rude and abrupt on the phone.
How else would you move into a property without viewing it? Baffling.

I understand with these uncertain times it must be hard with certain guidelines but a bit of good customer service and friendly attitude may go a long way, considering all of these other reviews I think we dodged a bullet, disgusting.

"Avoid."

Avoid.
New Northwood office in Worthing. Gave them a try finding a tenant for the flat I let. Last tenants stayed six years and I wanted another long-term. Was told they had many people on the books and arranged five viewings for the first day it was free. New carpet and redecoration. New tenants are landlords moving to the area and looking to buy. How is that long-term? I challenged the salesman who had told me of ALL the people waiting, and he simply said that the other potential tenants were nowhere near as strong candidates - no s**t Sherlock!
I know it's only been two weeks, but I'm having to prompt for transfer of the deposit, copy of the AST & inventory (which was bad, not covering things). And now people are sleeving my questions to other departments. It would be nice to get a statement of account too, to know what I've paid for!

"I wish I could give negative stars"

I wish I could give negative stars. The WORST service we have ever had in our lives. The owner (Chris) even refused to talk to us or remove the unedible burger from our bill. I have been a regular for 10+ years. Sadly, i will NEVER return. I have never been treated worse by a server and owner. They swore at us even though THEY were in the wrong!!!! Absolutely awful!!!!

"If you want to have your day ruined, these are the best to use. Attention to Peterborough branch"

Couldn't have a worst experience with the branch in Peterborough. They don't follow their own contract as they entered in the flat I was renting without my permission and in other circumstance they entered with less then the 24h warning.
Do not even consider them, is my advice. They will use you and abuse from your rights and change the rules to suit them.