"Appalling service"

Appalling service. DO NOT USE!! I ordered a photo book and recieved somebody else’s order. Still awaiting response from customer service several weeks later and no sign of the refund I requested for them failing to deliver what I paid for.

"Pacco mai ricevuto"

Pacco mai ricevuto! Ordinato i primi di dicembre un calendario per Natale, e mai arrivato. il tracciamento della spedizione non è aggiornato. Servizio clienti non risponde. sono alla 4 mail ma senza nè risposte nè rinvio del calendario. Soldi rubati. Andrò per vie legali con avvocato perchè è vergognoso.

"Ganz schlechte Erfahrung mit dieser…"

Ganz schlechte Erfahrung mit dieser Firma.
Am 05.12.24 bestellt und bis heute (21.01.2025) keine Lieferung.
Erste Anfrage wurde standardmäßig beantwortet, alles weitere ignoriert.
Definitiv nicht zu empfehlen. Nur Ärger und Rennerei im Nachhinein. Und ob ich mein Geld je wieder sehe steht auch noch in den Sternen.

"Ordered a canvas which was actually…"

Ordered a canvas which was actually delivered quite quickly however the print was not straight, the date was half cut off at the bottom and was incorrect, I have been trying for 3 weeks now to get a response that would actually help in getting the print remade however just keep getting the same automated response. The customer service is shocking! 100% guaranteed satisfaction… I think not!

"USE ANYONE ELSE BUT THESE SCAMMERS"

I placed an order in mid-December for 3 photo prints but received an email a few days later saying it was delayed as they had inventory issues (This should have been the first warning - what printing company runs out of paper?)
I emailed the 'escalations' email multiple times and received no response whatsoever; I was about to admit defeat and get my card company to conduct a chargeback, but out of the blue, I had a dispatch notification! Only took them a month to print and ship 3 prints.
Delivery arrived and I cannot express how bad it is, of the three prints ordered, I only received one (order was for three prints of the same image), and the quality is appalling; print lines throughout the entire picture, very very poor quality inks and paper used even though I paid for the upgraded 'HD printing'. (I have printed a far superior version of the image on my home printer just to be sure the image wasn't the issue)
I have gone back to my usual printers and won't never entertain these clowns again. I urge anyone looking to get prints done to avoid these scammers like the plague.

"The system was so slow"

The system was so slow, and after getting the size I wanted and I went to go pay it changed the size and I didn’t notice. I was so upset but they said they was what I order.

"No customer service "

Despite this company responding to my review apologising and stating that they were going to “reach out to me” to resolve my issue no one has bothered to contact me.

"TIMO PRINTERPIX"

TIMO, COMPRE UN BONO DE 2 ALBUMES LO CANJEE ENSEGUIDA Y CREE UN PROYECTO EL CUAL ME COSTO MUCHO TIEMPO, Y HA DESAPARECIDO A LOS 14 DIAS, NO HAY MODO DE CONTACTAR CON ELLOS Y LOS EMAILS SALEN RECHAZADOS. SEGUN GROUPON NO ESTA CANJEADO EL BONO, LO CUAL ES MENTIRA. NO COMPREIS NINGUN BONO DE PRINTERPIX PARA QUE NO OS PASE LO MISMO QUE A MI

"Worst customer service and delivery it…"

Worst customer service and delivery it sounds like they only send partial orders to others not just me. Do not use this company they take your money and not send you everything you ordered and take ages to reply to emails and you end up going round in circles.

Send me missing prints or refund me

"I ordered a photobook for Christmas…"

I ordered a photobook for Christmas day. It has not arrived. Every day, I check the tracking number, and it says is going to come the next day. I am not waiting for it anymore, it was a Christmas present! I did contact them asking for a refund and I have not heard back from them. Keep your money safe. Worst experience ever.


Update: Today, February 2025. I have not received my photobook nor my money back