Printerpix

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790 reviews
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Customer Reviews about

Printerpix

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Rachel Whitehurst

2.00/5.00

"Faceless Calendar!!!"

Ordered a Calendar that was supposed to be delivered before xmas, but didn't receive till the 4/1/25. The packaging was ripped, the calendar was crumpled and to top it off the way they had put the binder in the top of the calendar chopped of parts of the faces. I reported this and sent them pictures of what i had received and they said they would send out a replacement. The replacement was just the same, do they not look at what they are printing.

24/01/2025

Sylwia

1.00/5.00

"Update on my recent review"

Update on my recent review. They responded to my review asking to contact them, however after several emails no one bothered to respond to them. They take your money and dissappear. This won't be left quite.

24/01/2025

Kyle Summers

1.00/5.00

"AVOID THIS COMPANY AT ALL COST"

INCREDIBLY POOR AND UNTRUSTWORTHY COMPANY. Ordered 3 canvases as a Christmas gift within the deadline they set to receive before the 25th(which cost me £20) didn’t receive them until the 2nd January 2025. When they did arrive, I had only received 2/3 said canvases. Tried to get in contact with them to get this amended and they didn’t respond after numerous emails. Once they had finally responded, they wouldn’t send out a replacement and only offered me a refund for the delivery charge. I will never be using this company again. I would AVOID AT ALL COST!

24/01/2025

EVA GAYO

1.00/5.00

"Compré un calendario personalizado"

Compré un calendario personalizado, y no lo recibí. No me dan ninguna respuesta diciéndome cuando recibiré el calendario, ni dándome una compensación económica. Todavía a día de hoy no lo he recibido. Es una pena

23/01/2025

Zoey

1.00/5.00

"I never received my order"

I never received my order, emailed back and forth for two months.
Andrew Russle said he would send it never did; followed up few times no response, spoke with some lady with tick accent, thought could be a fraud due to she never verified me, was going to send me some link to pay for the shipping cost sounded super fishy, didn’t want to send me updates into my Printerpix acct, didn’t want to transfer me to someone in US; said I have trust issues, hung up on her possible fraud very unprofessional.
Terrible service overall

23/01/2025

Archie MACGREGOR

1.00/5.00

"Dreadful experience"

Dreadful experience - placed an order at the beginning of Nov 24 for a photobook to be delivered before Xmas. Was told there was an error and had to reload the photos again. Here we are in late Jan 2025 and still no delivery. Attempted to phone them several times and was on hold for over 20 mins each time and gave up. Attempts to raise a ticket online seem to get a scripted response and trying to get a follow up response to their e-mails often just elicits another generic e-mail which does not address the specifics of my order. Thought this kind of appalling customer service was a thing of the past.

23/01/2025

Mike Holmes

5.00/5.00

"Voucher was quickly extended."

Mekail Stephen quickly extended the expiration date of my voucher.

23/01/2025

Jess

1.00/5.00

"If I could give no stars I would"

If I could give no stars I would. Do not use this company. Horrendous customer service. My order, placed in time for Christmas delivery, arrived finally on 23 January, thanks to my endless chasing. They do not respond to emails and if you get a reply or manage to get through on the phone, they fob you off, then cut you off if you try to call back. If you're lucky to ever receive your order, the quality is not great.

23/01/2025

Robert Heathfield

1.00/5.00

"AVOID I would not give it 1 star if could"

AVOID I would not give it 1 star if I could. Look at all the bad reviews I wished I had. Really, really poor service. The pictures were much darker in the print that arrived it was meant to be a gift and I only tried it because on their website it said 100% money back guarantee if you are not satisfied, I am not satisfied. I have asked for a refund after sending 4 emails I got a response to say they sent what I uploaded, what I am looking at is not what I uploaded I have now opened a claim with paypal.

23/01/2025

Stephi Siem

2.00/5.00

"Fehlerhaft gedruckt"

Die Decke an sich also Stoff /Material ist gut, aber das eigentliche Geschenk sollte der Druck der Fotos auf der Decke sein.
In unserem Fall waren super viele weiße Streifen auf der Decke, also unbedruckte Stellen und ein paar Fotos waren verzogen, also nicht wie bestellt.
Der Kundenservice hat gar nicht reagiert... nicht auf den ersten Kontakt und auch nicht auf die 2. Mail. Telefonisch gibt es sowieso keine Möglichkeit zu kontaktieren. Also viel heiße Luft von wegen "gibt es ein Problem, Ihre Zufriedenheit ist uns das Wichtigste "
Keine Chance Ersatz zu erhalten oder einen Preisnachlass auf die doch teuren Preise...
Ich würde auf keinen Fall mehr dort bestellen!

23/01/2025
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