"Scam Company "

Ordered before last date for christmas delivery and paid for the expedited service. Received an email on the 23rd Dec saying my order was delayed, gave an email address for further support njescalations at printerpix.com whom I emailed straight away to ask for a refund on the expedited fee as obviously my order was not expedited. Have sent 3 further emails to their customer services email and have not received a response at all or my order to date.
When looking at the order tracking my order was having its 'finishing touches' on the 22nd Dec, so where is it?

"Un bel calendario conforme alle mie aspettative, da migliorare la comunicazione"

Ho ordinato un calendario e ho ricevuto un ottimo prodotto, in condizioni perfette e corrispondente alle mie aspettative, entro i tempi di attesa specificati nelle condizioni generali di vendita. Da migliorare la comunicazione: la conferma d'ordine riportava 7 giorni lavorativi di attesa, mentre nelle condizioni generali di vendita è specificato che la consegna può richiederne anche 15. Sarebbe meglio evitare questa discrepanza e dare al cliente un termine univoco per evitare reclami.

"Ich warte immer noch auf meine…"

Ich warte immer noch auf meine Bestellung die laut Email am 18.12.2024 rausgeschickt wurde.Ich habe keine Möglichkeit kontakt aufzunehmen,Wozu zahle ich einen Aufschlag wenn die Ware trotzdem nicht schneller kommt.Fühle mich bewußt getäuscht.Sehr schlechter Kundenservice.Nie wieder

"Atención!!! TIMO / SCAM / FRAUD"

Pedido #12436566 en printerpix.es realizado el 28/12/2024 a las 11:46. Cobrados 32,83€ en mi tarjeta por el comercio "Printerpix Uk L (Middlesex, UK)". El pedido aparece en la lista de pedidos realizados en mi cuenta de usuario, pero el tracking del mismo indica permanentemente "NUMERO INVALIDO"; el formulario de contacto en la web devuelve siempre error; no responden a ningún email que hemos enviado; el teléfono 938002083 directamente no existe, y no hay forma de que tras minutos y minutos de espera nadie responda al teléfono 00442088390854 indicado expresamente como "único método admitido" para cancelaciones. Una auténtica ESTAFA. Si no se nos devuelve el dinero ni recibimos respuesta alguna a lo largo de este mes de enero, se denunciará a la Policía.

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Order #12436566 in printerpix.es placed on 12/28/2024 at 11:46 AM. Charged €32.83 to my card by "Printerpix Uk L (Middlesex, UK)". The order appears in the list of orders placed in my user account, but the tracking number constantly shows as "INVALID NUMBER"; the contact-us form always returns an error; they do not respond to any emails we have sent; the phone number 938002083 does not exist, and there is no way, after minutes and minutes of waiting, for anyone to answer the phone 00442088390854, which is expressly indicated as the "only accepted method" for cancellations. A complete SCAM. If we do not receive a refund or any response throughout this month of January, we will report it to the Police.

"Fabulous Sherpa Blanket"

I had a sherpa blanket made with photos of my sweet doggie that crossed the rainbow bridge. I love the blanket so much. It is nice and warm. The quality is excellent, and the photos are clear and colorful. My friends loved it so much that they ordered on with photos of their doggie.

"There was a problem with communication"

There was a problem with communication. I placed the order and received a delivery date of 12/17. I received an email indicating that I needed to redeem this item soon or lose it around 12/18. Thinking that the order never went through, my husband purchased Christmas cards and sent them out on Saturday, 12/21. We received them on Monday. I still have them. (I now see a confirmation of delivery on another email.)

"Billed my credit card for a photo book I never received…"

Billed my credit card for a photo book order, got an email that it wouldn’t arrive in time for Christmas even though it’s promised by Christmas. I understand problems arise and I was understanding, however, I have emailed several times for an update and have yet to receive any response at all. I will have to open up a case to dispute these charges if I don’t get some sort of update or credit for my order.

"DELIVERY LATE"

They were suppose to deliver my personalized gifts before Dec. 24 so I could have them for the holidays as gifts. They just arrived today on Jan. 6.!! Thanks a lot!
What an unprofessional company.

"Bad Order - don’t do it"

Used a groupon for a custom metal print and hanging kit I had to pay extra for. Order was placed on Oct 24 no shipping details provided. Contacted printerpix on 11/4 and kept getting auto responses to the point they blocked my email address. Finally sent shipping details and received the metal print on 11/10. The quality wasn’t great and no “get it ready to hang” kit included. To this day I have a metal print and they refuse to send me the hanging kit I paid extra for. I have contacted them via freshdesk and their forms, multiple emails - some of which don’t work or deliberately block me. Don’t be scammed like I was.

"Had some problems making it and…"

Had some problems making it and applying the picture's. Then once I was finished and the book was made it took another over 3 weeks to get it. Made 3 phone calls.