"Great customer service"

Great customer service. We got disconnected she called right back

"Absolutely awful company"

Absolutely awful company. I paid them 2x/month for 2 years and have spent the last 8 months trying to get closure to all the issues they messed up. I have filed 3 BBB complaints and am about to report them for fraud since they refuse to do what they have been contracted to do and it is impossible to get anyone on the phone that knows anything. I have requested to speak to a manager and their "negotiators" (who I don't think actually exist) and am constantly told they are not available. I think this whole "Group" is a sham and a fraud. They are highly incompetent, borderline criminal, and a complete waste of time and money. Use anyone else other than Rockwell

My Client ID Number is: R0014284120.

"Rockwell 🤷🏽"

I’ve been with Rockwell since 2018. Overall they have been doing what needs to be done. I think when it is all said and done they will have helped me get back on track. I do have some issues now coming to the end of my program. I have had only 1 account left to close for almost a year now. I just got notice a couple of weeks ago, that it is in the settlement process…finally. Im glad its being completed but at the same time i have had to call every week at least 3 times a week. Sometimes ive been on hold for 3hours or more trying to figure out what is going on. I haven’t had to make payments in almost a year because i put in enough to settle everything outright even if there was no negotiating a lower price. I really need to be done with this but it feels like they are stringing me along, and for what idk… i get the run around every time i call in, when i can get through… as far as I’m concerned, this should have been resolved no more than 8 months ago. If i learned anything its that i never want to go thru this bs again and also that these law firms don’t actually care about ppl. They just want their cut. I have no proof but i feel like they kept stringing this out to make more money off of me. Since September of 2018 to October 2020 I’ve been paying $700 a month. In November i put down a lump sum of 25k to speed up the process and pay all remaining accts down. To this day, as of right now i still have not completed the program. All they keep saying to me is it should be resolved by the end of the month… and they have said that every month since November of last year. I really hope this nightmare is over soon… oh and 1 more thing, after i stopped paying my credit cards, per Rockwell instructions, my credit went from 784 to 446 in the snap of a finger. Rockwell said once i complete the program my score will be higher then when i started. I guess we will see… Since then (i only monitor with credit karma) transunion is at 729 and Equifax 686. Idk what thats about… I’m never doing this again… its not that i don’t like Rockwell, bcuz they DID help me, but i never want to deal with this bs ever again. The system is rigged against us unless u are filthy rich. Even ppl that say they are trying to help you only want your money. By putting money in the bank you are essentially loaning it to them, at 0%. They take all of our money and loan it back to us a high percentage rates so they can make money off of the money we give to them. They only charge poor ppl overdraft fees. When they need it and If they dont got the money they just print it. If we did that we would go to jail for counterfeit. Oh well, buy the dip and hodl. 💎🙌🏽🦍

"You guys did nothing for my account"

You guys did nothing for my account. I have been sued for one of the debts you were supposed to be working on. I will file a complaint to the BBB on this as no one will contact me from your office. Very unsatisfied with the way you guys do business. You were supposed to help me I thought?

"I would give no star"

I would give no star! They are not helpful or on top of anything. I have been in the program for 3 years. I pay a huge payment each month. They do not help. They do not help with court issues. They don’t do much! I would not recommend using this. Scam! Changed my banking info and they didn’t update for 3 months. The hold time is over 4 hours!! No one calls you back. Very poor company.

"We can not get in touch with anyone…"

We can not get in touch with anyone unless we are on hold for hours we were on the phone for over 4 hours the other night trying to get information about our account. Then was told someone would contact us in uw hours. Still have not heard from them and our accounts are not being paid

"Spend around 2 1/2 year in the program…"

Spend around 2 1/2 year in the program only one account was pay off after I pay around 23,000.00 call cancel the program a month ago still waiting for whatever was left on the savings account.

"A warning DON USE THIS COMPANY"

A warning DON USE THIS COMPANY. 13 month ago I completed all of my payment to them and I have not yet graduated. I called and Email, but nothing get done. Again this is a warning and if you use this people and get hurt like I did you deserve it.

"Scam!"

Scam!! I wrote a bad review and their answer to it was someone would contact me to discuss this. Once again no one has contacted me. Do not get involved with this company!!

"This program is a scam"

This program is a scam! I have been with them since 2018 and nothing was done for me. I had to represent myself in court after giving them almost 8000.00 and still no service at all. Now I am due in court on 04/13/21 and still no call back and service yet looks like I will be representing myself in court again. Where is my money and what are you doing. Oh God help me I need to take them to court and get back all of my money. Remind you before you even get your services you pay them 1st for their services over 8000.00 and then your things get paid and still no services. Im so upset If if I knew I was going to get rip off I should have waited until I went to court and settle it by myself with the creditors.