Whistl UK Ltd

Business Services
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902 reviews
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Customer Reviews about

Whistl UK Ltd

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Lumi

1.00/5.00

"What is this company?"

I got a dodgy looking email from apparently Whistl. No logos or anything, and a weird reference number. I assumed it was fake and went to whistl to try and figure it out without clicking any links.
But what even if this company? Their website is confusing I thought it was recruitment. Takes a while to navigate to tracking. You should probably keep these separate. Business and customer.
They apparently have no email and I'm not going to call up for what looks like a spoof email. But I have no idea at this point. I'll just see if a package turns up.
Update: Same as everyone else. They gave it to royal mail to deliver. Making my delivery longer than usual

10/07/2020

Allan Morris

1.00/5.00

"GETTING CUSTOMERS IN THE U.K. IS CHALLENGING. KEEPING THE CUSTOMERS IS EVEN HARDER. FIRST IMPRESSIONS COUNT NOT ONLY THAT THEY LAST."

I HAD A PARCEL DELIVERED BY WHISTL LAST WEEK. LIVE PLANTS NEXT DAY. DELIVEREY SERVICE. CARDBOARD BOX WAS DAMAGED. FRAGILE PLANTS. THIS WHISTL I SURMISE. THEN CONTRACTS THE WORK IF DELIVERING PARCELS TO PARCEL SUB-CONTRCTORS. I LIVE IN SA9 AREAS IN SOUTH-WALES. IN COMPLETE FAIRNESS. THE SUB-CONTRACTOR. SAID I CAN TAKE THIS PACKAGE BACK. AS THE SUB-CONTRACTIR DRIVER. MUST HAVE RESCUED THIS DAMAGED AND FRAGILE. CARDBOARD DELIVEREY FROM A MULTI NATIONAL GARDEN PLANT SUPPLIER IN THE U.K. THE PLANTS I KEPT IN GOOD FAITH. WHOEVER SHIPPED THESE PARCELS TO A DELIVEREY HUB HAD NO THOUGHT?. NOT GOOD ENOUGH. I KNOW WHISTL PROBABLY GUARANTEED SAFE DELIVERIES OF FRAGILE PLANTS? ALAS FIRST DELIVEREY OF PLANTS MUST BE A PRIORITY?. I WILL COTACT THE PLANT SUPPKIER SOON Mr. A. Morris. Allan Morris. ( DIOLCH. ). COME ON WHISTL. DON'T BLOW YOUR OWN TRUMPET. CUSTOMERS ARE KING! ALLAN MORTIS.

08/07/2020

Claire Church

1.00/5.00

"WHAT A JOKE!"

What a joke you are, how you’re still in business is beyond me! I still haven’t received my parcel that should of been delivered days ago!!!!

03/07/2020

David Doublett

1.00/5.00

"What a shambles"

What a shambles, why do clients use Whistl? It seems all they do is nothing. They receive parcels from clients, hold onto tgem for 4 /5 days then pass it to Royal mail to delivery. Trying to get info is is a joke.

30/06/2020

Dennis Kent

5.00/5.00

"Happy customer"

Everything went fine, after reading customer reviews on trustpilot was very apprehensive about delivery arriving at all so I am happy to say I was very happy with service provided.

27/06/2020

Christopher Bonner

1.00/5.00

"Avoid this abysmal delivery company"

I frequently order and despatch items using a variety of courier companies. DPD, Hermes, Yodel, UPS and Royal Mail individually collect, transport and deliver an item, providing online tracking and reasonable customer service. What they do NOT do is start the process then hand the item to a different company - in my case Royal Mail - to finish the job and make the delivery. Whistl! seems to do this, which makes them a pointless organisation and confuses exactly which delivery service has your items, where they are and who is responsible for them. I will avoid Whistl! in the future and advise companies I do business with to do likewise.

27/06/2020

Roger Garthwaite

1.00/5.00

"Lies and blaming others"

Having ordered several items from various firms recently l am appalled by the behaviour of Whistl. On no occasion did they deliver when promised and had the audacity to blame Royal mail or the supplier for their failures.

25/06/2020

Mary

1.00/5.00

"What a joke"

Whistl informed me that my parcel was being delivered via Hermes, so who to blame? Plants arrived today , replacement for previously damaged ones, by yes! same couriers battered and half dead Driver today was polite but did not see that the box had 'right way up ' arrows on it - also he knocked on the door and told me to be careful as the compost was leaking out of the box .. ..... I do not understand why the companies selling the plants are using these couriers , they do not deserve the business , avoid at all costs

25/06/2020

Daniela S

1.00/5.00

"Very bad customer service"

I am trying to find what had happened with my parcel which supposed to be delivered between 11-15th June. I called the other day, a men answered and redirected my call to parcel department. Then I get disconnected. No mater how many times I called after, I get the same message: Extension number 6889 is busy. I called again today. A lady named Jane answer. She did the same procedure as her colleague the other day and yet again I've been disconnected. Pointless to mention that the extension 6889 is busy all the time. I am not able to get in touch with someone.
I am wondering what shall I do? Can they play like this all the time? Shame.

24/06/2020

Robert Turner

5.00/5.00

"Pucker"

Arrived a day early undamaged, pleasant driver. Couldn't ask for more.

23/06/2020
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