"Be prepared to have the phone put down on you!"

Hello. I accidentally sent a parcel back to whistl in Bedford. I phoned this morning to see if it was there. A lady put me through to the parcel/package department and a woman there took my Royal Mail tracking number. She then put the phone down, or I got cut off. So I call back, I speak to the first woman again (ext number 6889) and ask to be put through to the parcel department again as I had been cut off. Then she put the phone down on me.
So I call again, and get out through to answerphone. And again. Answerphone.
Shocking customer service. I need my question answering! I need to rectify it but no one will answer the phone to me, what terrible customer service.

"This is my second review of Whistl"

This is my second review of Whistl

After my first review I was contacted for further information

I provided this information (2 tracking numbers) exactly a week ago

I have heard nothing back from them

Another customer services fail

"Horrible"

Package has been in 'delivery attempt' status for couple of days. I contacted the hotline to find out which local courier company will deliver my package to Slovakia. Answer from hotline: We will take a look into it, and contact you by email. No response. Couple days later, status changed to 'delivered', but I received nothing. Hotline (contacted 3rd time) could not give my any adequate information e.g. which local company has been used to deliver, any depot locations. Top of everything was that while typing my reply operator closed the chat.
Worst customer service ever.

"Anyone who has a legitimate business…"

Anyone who has a legitimate business should not use this service. They will gain no status because they have no customer service ethic. They clearly at present are employing people who have dubious ideas about what their job is. You are supposed to deliver the parcels, not keep them. I do not say this as a person who uses their service as a business, but as someone who has bought from very reliable companies who's parcels simply disappear as soon as they are entrusted to them. Shame on you Whistl

Actually if you care Whistl I will give you the reference for my parcel which was put into your hands at the very beginning of June and has never moved according to you.

"Whistl and Hermes. Bad relationship."

A company that uses Hermes as their final delivery company must be totally lacking in consideration of the market place. Most of the negative feedback for T&M probably comes from their use of this company. Look up the feedback for Whistl and Hermes and reflect on where you are going wrong.

"AVOID"

I received a notification my parcel was delayed but I didn't know what company the order was placed with. The Live Chat function was great to contact someone quickly but that is where the positives end. The operated was vague, unhelpful and couldn't tell me:

1) Why the parcel was delayed or what the delay was
2) The company that the parcel is from

but could tell me it will be delivered tomorrow. Not holding my breath. Whenever I find out the mystery sender I will be advising them to AVOID this company for courier. Appreciate delays can't always be helped but there should be an expectation to inform customers why.

"Whistl might say on their web page they’re there to chat.....but they’re not!!"

Ordered from Amazon.co.uk, order was with Lighting and Mobile Accessories and was going to be delivered by Whistl.
Order never turned up but whilst trying to find out where it was I encountered Whistl.
They don’t answer emails and don’t seem to want to talk to you either.
Got through to tracking on the phone, gave my number and asked what does “delay in delivery due to external factors” mean?
Got cut off.
Rang back 3 times and couldn’t get through to reception again to put me through to tracking.
Went to complain on their website and guess what? No where to do that!
3 companies all treating the customer like crap. Good luck with that!!

"Terrible"

Terrible, my six year old son asked if he could spend his pocket money on the Beano summer special which I ordered and it was dispatched quickly. I checked the tracking this morning which showed it out for delivery. I returned from work at twenty past one this afternoon and I have checked the tracking which says it was delivered at one thirty four. Considering both my wife and I were in the house I think we would have noticed a delivery driver.

I now have a very upset son who can't understand why someone would say they had delivered something but haven't.

Honestly for a company who claim to be a market leader in their field this is woeful.

"Awful"

Awful. They do not have any means of contact via twitter. yet they seem to spend time consulting on best customer service. Their posts on twitter never get comments from customers who actually experience the service.

Today I have been expecting a delivery and have followed status updates. It now shows the item I ordered through Amazon has been delivered. It certainly has not been delivered. So its a company that primarily should be about customer communication and delivering parcels. It has not done either with competence - so it is quite right that 1 stars should be given.

"Similar to previous post plants from…"

Similar to previous post plants from Thompson and Morgan wilted from delay and I order never arrived. Appalling service.