"Poor Service."

They have several websites all trading the same products.They take your money, saying the product is in stock, then they try & buy it. Then they let you down & ask if you want to leave your money with them for several months until it comes back in stock.. Ive ordered a mattress from an alternative company that has been delivered as expected, but no bed from this lot.. & they are still showing it as in stock on their websites !!!

"Quality & affordable products & fast delivery"

Excellent service & items yet again from this company & good communication.

"Poor product, shocking service"

Ordered 2 zip and link divan beds with storage draws on each base, for my children’s room at my new flat. The flat is on the third floor and our building does not have a lift. Under the guidance of the sales associate I requested two man delivery of the beds to the room they were bought for. We agreed a fee for this service, and he said payment would be taken once my order was processed. They never called this but I assumed as it was clearly stated on my order confirmation that all was well.

When it came to delivery date the driver refused to help carry the beds up to the flat, despite me showing him the request on my order, and dumped them on the ground floor. I had to carry two bed bases and mattresses up three flights of stairs. I only ordered from them as I was told about the deliver to room service.

Once the struggle of getting the beds up to the room was over, upon unwrapping there were no drawers. Despite contacting them to let them know of the non existent drawers, they offered to send new bases with the drawers, but now said that they don’t offer two man delivery. I would be expected to carry the two bed bases down to the ground floor, as well as getting the new bases back up. I am a single Dad and have a two year old daughter in the flat. Given the pretences that lead to my purchase this is simply unacceptable, especially given that they sent incorrect products and this is their error.

I am now awaiting a part refund for the cost of draws. Rather than break my back carrying 4 bed bases up and down on my own, I decided to cut my losses and accept a part refund.

Do not be fooled by the cheap prices, the divan bases are poorly finished in translucent fabric and look nothing like the marketing shots. Spend a bit extra at Dreams or a more reputable store and save yourself a whole lot of grief!

Customer service was nothing short of abysmal!

"Delivery Scam"

When the divan I ordered arrived the delivery driver said he was only allowed to deliver to the 1st floor. If we wanted it delivered to my 2nd floor flat we would have to pay him £20 cash for him to deliver it dispite there being a lift! The driver was very rude and intimidating and behaved in a very aggressive manner and tone. We felt we had no choice but to pay up.

After calling hf4u they informed us that the delivery driver had scammed us. So far hf4u have done nothing about this.

"Excellent service and quick delivery"

Excellent service and quick delivery, thanks!!

"Fantastic service"

Fantastic service, super fast delivery! Very pleased with my product. Definitely recommend!

"Fast and reliable service and good…"

Fast and reliable service and good quallity for money, recomend to all, many thanks x

"Aftercare service is really shocking"

Aftercare service is really shocking. Noone replies, I phone and get told someone will get back to me but they don't. 3 weeks and counting...I will not use them again.

"Very impressed with this company"

Very impressed with this company, more than happy to recommend.

"Service as it should be!"

Excellent price for a single bed with tuck under guest bed. Cheapest i could find and good quality. Bonus was free next day delivery, Even though driver was held up in traffic, he still delivered! Great customer service, highly recommended.