"DO NOT BUY FROM THIS COMPANY!"

DO NOT BUY FROM THIS COMPANY!
We ordered a mat (£136) from this company and the colour does not even come close to the colour we ordered. We have tried by phone and email to resolve this but they have zero customer support. They are not interested in helping or even acknowledging the problem. SHOCKING! They have to be the very worst company I have ever done business with. Please do not make the same mistake as us order from somewhere else.

"Worst online experience ever!"

It’s quite funny reading most of the previous comments! You could literally rub out the posters name and replace it with mine and hey presto!!
This is literally the worst ever online shopping experience I’ve had. Not only is it a terrible product, terrible service etc, I think there’s also some sharp practice going on with the UK address and phone number I.e. I believe it’s fake.
So I ordered a mat last November, received it about a week and a half later, it started cracking about a week after that. Got a replacement sent and this started to crack about tweets after arrival. Same chain of events as other where I was offered a discount, which I refused, asked for a refund and was asked to send the product back to Germany!!! Up until this point I thought I was dealing with a UK company so was quite surprised to see the German address. I’ve tried calling the UK phone number and never got through to anyone, and I read in other comments that the UK address is suspect. I am literally fuming at this company advise everyone to avoid it at all costs

"Received a 20mm Rubber mat from this…"

Received a 20mm Rubber mat from this company, appears to work well!

"Do not buy from this scam of a company"

Do not buy from this scam of a company, no after sales service at all not answering phone or replying to emails

"Poor response from company"

Andy M
I wish I had read the reviews of this company before ordering I have had the same problem as the lady Alison in the review section they have offered a small discount or to return the faulty mat to germany which they know is not practical the ploy carb mats are clearly substandard and not fit for purpose the only saving grace is that the 84.00 cost is not a lot of money so I guess I have to learn by my mistake and read reviews in future

"AVOID, AVOID, AVOID DEPLORABLE COMPANY"

We placed an order for a logo mat back in November 2020, this was our second order with this company - we purchased a logo mat back in 2017 and we had a great positive experience the first time around so had no cause to check recent reviews and went ahead to place a second order.
We didn't hear anything back from Floormats since we placed our order and had to start chasing at the beginning of December. The majority of our emails went without receiving a reply. When we did receive a reply it was just delay tactics saying that the artwork supplied was in the incorrect format and could we send again, even though it was exactly the same artwork that we supplied for our first order. Eventually after so many emails backwards and forwards a proof was supplied. A proof not even for our company but for that of another companies, really ?? We tried so many times to make contact via phone, faxes, and messages on their website. By January 11th, we'd had enough and sent an email and a message on their website to advise that we request a full refund for the payment that we made and should a refund not be received within the next 10 days then we would raise a claim through the courts for recovery of the money (Non supply of goods act) this would also incur further costs which we would also seek to recover. Surprisingly enough we received the full refund several days later. So everyone out there who have not received their orders/products or have received substandard products this is worth a try and be firm. Absolute appalling service and company, AVOID THIS COMPANY - DO NOT PLACE AN ORDER WITH THEM

"For those being forced to try to return…"

For those being forced to try to return items to Germany, the UK return address is

Dayton Home & Office, 1a Pope Street
London
LONDON
SE1 3PR
United Kingdom

"AVOID!"

I bought a chairmat which arrived cracked and broken. Despite claiming it was crack and break proof online. You can't get through to Floormats via telephone, you get put onto an answerphone telling you to call back or email. Your email may be repsonded to after 5 days and my reply ended up straight in my spam folder. I sent photos, emailed constantly. From the few responses I got Kutay Kazbek didn't even read any of the emails. Basically I was told after 2 weeks that I can either have 16% discount off or return to an address in Germany at my own cost. This goes against the Consumer Rights Act 2015. I reported them to Action Fraud and Trading Standards, I've contacted my credit card company to claim my money back. The Floormats they sell are not as described nor fit for purpose. Don't waste your money and buy a Floormat from Argos instead! This company is a scam.

"Avoid they are a disgrace!"

Bought a polycarbonate floormat from this company for my grandson to use and it has cracked badly after very little use. Have sent emails and telephoned with no response. I’m angry at myself for not researching this company before purchasing. As the value is below £100 and it’s more than 120 days since purchase I’ve no chance of recovering anything from my credit card.

"WARNING! DO NOT BUY FROM THIS SCAM COMPANY!"

As with many others who have been duped by this company, I bought 2 chair mats from them because of the claims of a "crack-resistant" and "High-Lifetime polycarbonate" product what can withstand up to 1000kg etc. etc.

As other buyers have found, my mats cracked badly after only a few weeks of light use, and despite many phone calls and emails, Floormats UK have refused to respond - literally no response at all.
Their completely false advertising and their failure to fulfil their obligations to the customer is CRIMINAL, and really does need investigating. These are not cheap products!

Please beware, and DO NOT BUY FROM FLOORMATS UK