"Long wait. Great gear"

Waited 8weeks for my item to arrive and was given no response to my inquiries about it.
Bib fits great tho! Quality gear and very stylish!

"I still didn’t receive my cycling shirt…"

I still didn’t receive my cycling shirt … 😟

"Absolutely terrible."

Customer service is almost non-existent. Sure, they'll answer you right away if you have a question about placing an order. But once you've given them your money, don't expect to hear much from them. It took 2 weeks, 5 emails, and 10 attempts at contacting via website chat before I got a response. However, if you search this business on the California BBB, you will see they seem to respond rather quickly to people over there. Terrible service, terrible product.

"LOVE THEM!!"

I’m so glad I reached out to Love The Pain directly! Their customer service was prompt, kind and extremely helpful. They even helped me why sizing when I couldn’t find any tape measure. I cannot wait to get my new bibs and am grateful to Love The Pain for the awesome experience:)

"Took forever to arrive"

Took forever to arrive. Poor communication.

"The products are great but the customer…"

The products are great but the customer service is awful!!! I’m still waiting on a tee shirt from an order I placed in May 2020 of last year! They take at least a week, if you’re lucky, to respond to emails. They use the excuse of Covid issues, which is understandable, but then it’s even more important to communicate with your customers. I will never order from them again because it’s too much of a pain to get the products you order.

"they just do not deliver"

they just do not deliver - do not order!

"10month and no order"

Ordered over 10months ago and still nothing. Every time I request an update I get either “it’s currently in production” or “your shipment was lost”. Cool looking gear, pity I don’t think it’s actually real.

"If I could I would give you Zero stars"

If I could I would give you Zero stars. You are by far the worst company I EVER had to deal with. Lost my order , you do not follow up on anything. You do not answer email or phone calls. I ordered three Items in September of 2020 and have only received I item thus far. No Urgency , no professionalism, Literally have never seen this before and you charge a lot for your stuff.

NEVER AGAIN !!

BTW, please finally send me my two outstanding items

"Non-Responsive"

I submitted and paid for my order on 11/27/2020, with the expectation and understanding that I’d have to wait as long as 12 weeks for my order to arrive. The website says 9-12 weeks. I figured ordering ONE item at first wouldn’t be that difficult, and if I liked it during the next riding season I could then order more kit.

Once the 12-week mark came and went (in February), I have checked-in numerous times about the status and shipment of my order. The order I placed 27 weeks ago. I have received only excuses or silence in reply. First, they said it shipped (no tracking number was sent) but lost in transit. Then, it was 2-3 weeks from being ready. Then, after another several weeks passed with no update, I checked in and suddenly there were delays on chamois deliveries from Italy. Then, no response at all to my last message.

I have no issue waiting for custom kit. It’s not even the fact that it’s been 27 weeks (double what the website advertised) and I haven’t gotten what I paid for. It’s the excuses and the poor/nonexistent communication when I contact them. If they’d told me I was way back in line, and that it’d be another few months - that might have even been acceptable.

What a colossal disappointment LTP has been.