"ZERO stars"

ZERO stars. THERE IS SOMETHING VERY WRONG WITH THIS COMPANY’S PROCESSES. This company has caused both my husband and I, separately, significant issues with our credit reports - both of us significantly impacted by similar but unrelated problems, neither of which were our fault. Last year, TransUnion insisted that I didn’t live at an address that I could prove I lived at, all my bank and credit card addresses aligned with the address I gave them and I was on the electoral roll etc. A year later, my husband finds himself with exactly the same problem with a new address. They have him listed at our previous address, despite being on the electoral roll at his current address for over a year and despite all his bank and credit card addresses being updated, correct and double checked. They have caused us so many problems at crucial points in our lives when reliable credit checks were absolutely vital. All these issues have taken/ are taking months to sort out, the customer services is appalling and it’s incredibly difficult to contact anyone to resolve the disputed information. All the while, our personal credit ratings have plummeted through the floor, despite the issues being completely unrelated to our credit reliability. How difficult is it to get someone’s address right when that person is clearly on the electoral roll and have mountains of proof of address, and why does it take months to resolve and months for the person’s credit rating to recover from TransUnion’s basic error. IT IS NOT OK TO TREAT PEOPLE IN THIS WAY AND PLAY WITH PEOPLE’S LIVES WITH SO LITTLE CARE - it very nearly lost us a house.

"What a useless company"

What a waste of effort. Question asked for details that happened over 30 years ago. Stupidity rules here. Ditch them before they screw you over!

"Oh my what a load of rubbish…"

Oh my what a load of rubbish TransUnion... not really useful at all. Why is it even a thing

"I was fuming at this credit report has…"

I was fuming ad this credit report has not only been incorrect once but now twice but yet when you try to resolve it and show it was incorrect they do not help or interested which is so damaging. We other credit agencies they seem to do the job properly but these do not. I contacted they 3rd party and could not see why this was on my file and not on other credit agencies but transunion insisted they would be keeping it on there. I don't honestly think they know what they are doing and judging by the reviews it's happing lots go us.

"Wrong information "

I noticed on Lloyds Bank App, Transunion had me living at my present address since 2021 when actually I have lived here since 1992. 2021 was when I applied for a postal vote. I have pointed the error out to them and basically I was informed it is up to me to prove I am telling the truth. Since it has not affected my credit score I’m not pursuing the matter as it all seems too much trouble to get a letter from the council or a court letter. I would have thought it should be up to them to put it right instead of giving companies the wrong information.

"Call line is a disaster"

Call line is a disaster. I hope whoever picked the music gets colon cancer. And having a robot tell me to "email instead" every 20 seconds is beyond stupid. You bunch of scumbags.

"Trans union UK these people are working without any laws. They have your personal details and use them for there own purposes "

They hold your details of past accounts don’t take them off when settled and of course this affects your credit score. Why is the government not controlling this company they have hold of all of your personal details and use them for their own purpose.

"Terrible and rubbish "

Terrible. I suddenly can’t access my credit report and none of my details have changed. Do you know much anxiety this causes for someone who is a possible victim of identity fraud??

"Despicable!!!"

100% disgusting, despicable and completely unprofessional.
Those judging and categorising people, have in fact a majority if 1 ( one ) star reviews.
Which means that they are Not reliable, and all the people are unhappy with their "services ".
I wanted to get my credit report.
But their " website " says my forename is not accepted, and my email address which I have for more than 20 years is Not valid.
These are barriers put on purpose, to stop people seeing what inaccuracies their " information " display.
One star is to much for such a " company ".........

"COMPLAIN TO YOUR BANK **READ REVIEW**"

PLEASE COMPLAIN TO YOUR BANK

I've been in touch with my bank (Lloyds) who have advised me that if enough customers complain then this will be taken into consideration when the Transunion contract is up!!!!!!!

Transunion don't know what they're doing.
I provided them with an official letter from my council confirming that I've been on the electoral roll since 2016 weeks ago. All I get is a generic email response asking me for the information I've already sent.
Spoke to on the phone - they said yes you're right you have sent what we need...then get an email asking me to send them the information again.

After going around in circles for around in circles for 2 months I asked for their complaints procedure - which states they have 8 weeks to investigate my complaint (why does this not surprise me!) at which point I can then escalate to the financial ombudsman.

Not fit for purpose this Company - can't actually believe banks are using them.

Hopefully when the contract is up these banks will move to a more reputable company.

Transunion if you're reading this.....YOU'RE SH%T!!!