"Transunion is like an old STD that you…"

Transunion is like an old STD that you cannot get rid of, scammers comes to mind. After a rogue mortgage advisor insisted on me signing up to get my credit file 4 years ago, this scamming low life Company keeps trying to STEAL money off my debit card.

AVOID THIS EASTERN EUROPEAN SCAM CENTRE.

"My bank is now using TransUnion for…"

My bank is now using TransUnion for credit file purposes. While reading their report i spotted an error so i made contact to try and get the error corrected. This was back in August. In December the company sent me an email saying they were investigating i could expect a response in 28 days. Well that didn't happen so made a complaint. My complaint was upheld and they accept they didn't act correctly when they received my complaint. However despite this the error that caused me to make contact with them remains unresolved .

"Merged my account with someone of the…"

Merged my account with someone of the same name so my credit rating plummeted. Have been trying for over 2 months to get it sorted and they suggest I contact all of the accounts myself rather than them sort out their mistake. Shambles and as all the other reviews zero customer service.

"Impolite and incompetent staff"

Impolite and incompetent staff ! unhelpful! horrible experience ! zero star is the best that should give to this company.

"Thank you"

I was scammed by scammers a few months ago and then it affected my Cibil score when I explained it to Transunion they understood this and after their process they helped me completely and removed those faults from my Cibil. Thank you so much Transunion, you are amazing. Special thanks to Hedy, Tomy and everyone who I spoke to in Transunion as they were all so much helpful.

Thank you United Kingdom.

"Utterly useless Credit scoring system"

Utterly useless Credit scoring system. NatWest Bank uses them, but their system doesn't work at all. I've had a credit card since the 1980s (never missed a payment), yet Transunion says I don't have a credit card. I've been on the electoral roll since the 80s, but Transunion thinks its been 18 months. Transunion complains that I only have accounts with two banks, as if that's bad (I don't understand this at all). It doesn't seem to know that I have an ISA with a 3rd bank. It says I don't have a mortgage (never missed a payment), yet I do. It says I don't have any loans, yet I do (never missed a payment). I have tried telling them, but they blame the banks, and my banks blames Transunion, so my credit score with them is rubbish and no one at Transunion will take responsibility. Credit scoring companies need an Ombudsman organisation to oversea these companies and ensure they are doing their jobs properly.

"I don’t know why Halifax uses…"

I don’t know why Halifax uses them.Costumer service does not exist,credit score is inaccurate all the time,they seem to be very dodgy and scammy.I started to doubt the are legal,

"About as reliable as a horoscope"

I have, ironically, an excellent credit rating with them but the evidence on which it is based is sooo flimsy. (1) I have paid the same water company for decades (though they tell me it's just 18 years) and (2) I pay off my credit card every month without fail. When I check my details I find that they never have the accurate balances for my various current accounts, even with the bank that provides me with access to Transunion. They show no interest in knowing what financial assets I may have, instead they encourage me to seek a greater credit card allowance, which I do not need. They are as woefully ignorant as were the credit rating companies that vouched for companies before the 2008 crash.

"If I could give 0 stars I would!"

If I could give 0 stars I would!
Transunion are the worst credit reference agency ever!! You dropped my credit score because I opened a new credit card, but 2 months later, you dropped my score again because you said I didn’t have any credit accounts. I disputed this, so you put my score back up, only to drop it again because you said yet again that I don’t have any credit accounts. However you do say in another part of my report that I’m utilising my available credit well.
I am absolutely demented with having to constantly dispute the inaccurate information.
The information you have is consistently wrong & it’s having a severe detrimental effect on my credit score & I will now be forced to go through the ombudsman to get these issues rectified, as you often don’t respond to my disputes.
Experian & Equifax are able to get my information right, why can’t you?
You have access via my Halifax Bank Account, but still you get it wrong. I have no idea why you are tasked with tracking Credit Scores for UK customers.

"Dispute not resolved in over 2 months"

I raised a dispute on 28/09/23 regarding incorrect information on my credit report and despite stating resolution in 28 days, I have not received a response other than a confirmation email.

My follow up emails aren’t responded to despite being encouraged to respond directly to the automated confirmation response.

I have had confirmation from the business in question that the information should not be present, so the case would seem an easy one to resolve.

I managed to get through to speak to someone on the phone and then received an email asking for more information. I responded with the required info and again have been ignored since.

I am trying to apply for a mortgage and this information could have a negative impact and is causing a lot of unnecessary stress.

Why would it take so long?! And why aren’t emails responded to?!

Incorrect information can cause serious issues when applying for credit and should not take this long to resolve!