"Excellent service"

Just got home from supper on a Saturday night and our alarm was chirping there was a bad sensor ( battery was going dead)

Made a call to Fluent and thinking that since it was 7 o’clock at night, I wasn’t gonna get anybody so I left my phone number for them to call back with.

Took them 2 minutes to call back
Jonathon was a fantastic service tech. Help solve our problem in an excellent timely manner as we had no idea that it was just the battery going dead in one of our sensors

I always have such a great experience with Fluent. They are always willing to help and figure out the problem immediately

"This company has poor communication and acts in bad faith in its billing practices."

This company has poor communication. They have no problems billing you for services, in fact despite a change in business ownership, they continued to charge the old tenant and new tenant for the same service location, despite being provided the cancellation notice directly to their account executive. Now they will not return phone calls and are hiding behind a separate billing company (API) to avoid providing a refund. API refuses to return phone calls and Fluent says our hands are tied. Stay away from this company.

"Jonathan to the Rescue"

Jonathan worked with me on the phone to get rid of a sensor that was malfunctioning on our living room window. He profit from his end and when I logged in to the app after the panel reset the alert was gone! I was also calling Fluent to inquire about a man that showed up at our door wanting to come into the house and check our panel. He never told us who he worked for and I was checking with Fluent to see if they had sent a tech out to our home, which they did not. They took down our info on the guy, and that he had a phone and a file folder and Fluent said if it happened again to call the police. The guy wanted to come back and we said NO. Thank you Jo Pathan for your expert customer service.

"Piss poor communication."

Piss poor communication.. Good luck on getting them to answer, let alone calling you back after leaving a voice

"Jonathan answered my questions and was…"

Jonathan answered my questions and was helpful with resetting our door sensor. Very happy!

"Jonathan Semense knows his stuff!"

This has been the 2nd time I've called Fluent and have been connected to Mr. Jonathan Semense. He carefully walked my spouse & I through, fixing the driveway camera. Kudos to Jonathan. For those thinking of cancelling your subscription, my spouse has felt the same way; however, Jonathan is part of the solution and my spouse & I appreciate his fine service!

"Never deal with this company!"

This was a door-to-door sales contact. The representative saw our ADT sign and said he could get us a better rate, and would pay off our ADT contract. My wife and I said fine but only if we did not have to purchase additional equipment. The rep said he would take care of all of it.
Short story, we never got any paperwork. The rep forged my wife's signature on an electronic document, and we were on the hook for $3001.22 with Safe Home Pay. We finally got ADT to cancel their service, and I sent the final billing to Fluent Home in Orem, Utah, and the Rep assured me it would be paid. This was early January 2025. It is now February 6, 2025 and ADT keeps sending me bills. I just paid with my credit card, and also paid off Safe Home Pay so as not to accumulate any interest.
I have reported the Rep and company to the Utah Department of Consumer Protection and they have given me a case number. However, I will need to hire and attorney and file suit against the rep and Fluent Home Security for fraudulent activity if I want to get my money back.
I contacted Fluent support number several times and spent more time on hold that getting any help. I have also contacted the rep by text and just kept getting promises, and then told we signed a contract, which we never did. DO NOT DO BUSINESS WITH THIS COMPANY...and if you do make sure you get copies of all contracts, because their sales department will screw you!
Of note, we still get the monthly service and it have been adequate. Not outstanding, but okay. I still have all the equipment ADT and will be able to switch back if Fluent decides to jack our price for any reasons.

"Has to be the worst company i have ever…"

Has to be the worst company i have ever dealt with. Anyone that deals with this company or is considering it please do not. Horrible people. should be shut down

"Kudos to Jonathan for outstanding job"

Called for technical support three times today before talking with Jonathan about a problem with “unsecured control panel”. He gave me step by step instructions on removing the swollen battery so that my security system could be functional until a new battery arrives. He was preside, patient and extremely courteous. This is the first positive experience in dealing with technical support I’ve had in the 4+ years of being a customer.

"Horrible customer service"

Horrible customer service. Trying to cancel our service and first they tell us we signed for 5 years, which we've never signed a 5 year anything with any service. And after being on hold for almost 30 mins so they can "download" our contract, they tell us it's 2-3 days before they can email it. They do not want anybody to cancel so are trying to make this as miserable as possible. absolutely horrible.