"Came home to find that Greenbelt had…"

Came home to find that Greenbelt had instructed a landscape company to cut down two plants from a border on our property to stumps. Said plants were approx 3.5ft and 6ft, with the latter providing privacy screening. They admitted fault (and told us they’d grow back!) but it’s been over 9 weeks since we originally complained and asked them to replant what they had destroyed and we’re still waiting… Have contacted the customer services team numerous times to no avail as to when they’re going to rectify their mistake. Appalling!

"I would give them 0 stars if I could…"

I would give them 0 stars if I could, this company is taking £70,000 from our new build estate (200£ per house). All they do is cut the grass, apparently any damage to the estate isnt covered by them it comes out of our back pocket further.

Day light robbery.

"Over the years that I have lived in my…"

Over the years that I have lived in my property I have found Greenbelt helpful in most situations. The up keep of the surrounding area of my property has been well maintained.

"Horrendously overpriced for the small…"

Horrendously overpriced for the small amount of green area in our park.
Also the fact that I was fined a 30% penalty for missing the initial payment is robbery!

"Greenbelt sent me a letter stating they…"

Greenbelt sent me a letter stating they were charging me £21 for overdue payment on top my yearly bill. I received my online bill in February and then this letter about my overdue amount in March. I think this is totally unfair! They could have sent an email reminder before taking action. Terrible company

"Bellenden Grove, Dunblane"

Very helpful response from Julie Hughes when I complained about the lack of work carried out on a shrubbery at the entrance of Bellenden Grove, Dunblane. Julie arranged for the site map to be corrected to show this work as being part of Greenbelt’s maintenance responsibility and the work has since been completed. Thank you, Julie!

"Not hassle free…"

No where obvious to set up a "Hassle free" direct debit

"Worse company on the planet!!!"

Worse company on the planet!!!
Not matter how nice the house is you're purchasing is, Greenbelt will ruin the entire experience!

Out or no where they send you a letter saying they are responsible for the up keep of the area you live and you owe a charge!

If you don't reply immediately they hassle you with threats of CCJ's

Then every year the payments go up and they charge for work which hasn't been done.

Once I purchased a new home I paid up and asked for a written/emailed conformation which I never received.

Now 5 months on they say I owe money and the new buyers can't start an account before I close mine. So that the buys on both ends keep adding up!!

Stay clear of this con artist company!

It's mad how quickly they can respond to a bad review but not emails or calls.

Just more proof how disgusting this company is. I hope they get investigated by Watchdog!!!

"First class customer service."

Extremely helpful and did not make me feel stupid.

"Poor service. I expect greenbelt will ignore this as they have every other complaint"

If I could put 0 I would. They claim to maintain open public spaces yet when I requested hedges to be cut back, which are located in open public spaces, they refused. Fencing panels in this open space area are now damaged due to the recent strong winds and this has also been ignored. I advice not to buy new builds as you end up paying for services which are frankly now existant