"Disaster of a Company"

Terrible, dreadful company, please everyone avoid at all costs. Queries remain unanswered and unexplained. Parliament and action fraud need to look very closely into this company as it is used as a licence to print money. I do believe this has already started to happen and couldn't be soon enough. I question any review over 1 star, in fact zero stars should be available. As for charging people for hours worked during lockdown, surely this is also not legal.

"I am one of the poor unfortunates who…"

I am one of the poor unfortunates who lives in a property that has Greenbelt written into the freehold documents.
We along with the other residents pay £600 a year to have a very small piece of grassland managed, totalling £7,500 in 2020.
Each year the cost increases by 20% despite very little work taking place, we are billed for work 12 months in advance with no option to pay in instalments.
Myself and my neighbours have emailed and written to greenbelt asking for invoices and proof of work, none were ever produced.

Please avoid buying a property if Greenbelt are in any way involved, it will cost you thousands for little benefit.

"Complete criminals"

Complete criminals. How this is legal in this day and age is unbelievable. We are one house out of over one hundred who pay £45 a month to this cowboy outfit. On top of this we normally receive a couple of extra costs to pay for extra work throughout the year. When you look at the breakdown of the bill it is a complete joke. I know of people who are falling ill due to the stress caused by this company and how they work. We are completely tied in to them via our deeds and there seems no way out at the moment. I'd never buy a house linked to these ever again.

"Absolutely awful company"

Absolutely awful company, avoid buying a house tied to them at all costs. This model is just a license to print money.

"Worst Company Ever"

The worst company I have ever dealt with, incorrect billing, they agreed to correct one issue on the next bill but ignored the main issue. Failed to correct the issue they admitted was a mistake. Now don’t even reply!

"Great Team and Service"

We get great service from Greenbelt and are more than happy with their main local representative who is both extremely knowledgable and helpful! The local team they use are hard working and get the job done - we're lucky to have them managing our estate and wild areas.

"Great customer service"

Very Happy with the service they've been providing, The playground is always in tip top condition and the guys that come to look after our green spaces are always friendly. When we've had problems arise we've phoned the customer service line and its dealt with efficiently. Keep up the good work green belt

"Greenbelt charge £240 when you leave the estate"

Greenbelt charge the earth when you sell up and get out of their clutches. I paid up to the date I left the estate and then had to pay £240 to get them removed from my deeds, which consisted of a one page letter by their legal team to my solicitor. A few months later they chased me with a demand for payment for a period after I had gone (plus a charge of £21.00 for late payment), took ages for them to get it corrected.
You can get them removed but it needs a simple majority of the households on the estate to agree and then set up your own company to look after the grass, trees fences etc which could be contracted out at half the cost of Greenbelt.

"All of a sudden an influx of 5*…"

All of a sudden an influx of 5* reviews. I’d love to see photos of these areas. Is anyone able to upload? It’s just so I know what high standards to expect very soon. Looking forward to comparing!

"Ignorant company"

Greenbelt totally ignore every email I send them (I get an automated response to each one saying they will get back to me within 20 working days) yet they fail to respond. This has been going on for well over 5 years now. They also continue to attempt to charge for maintenance for areas that are outside of the clearly defined areas on my deeds (which is a legal document) instead they try to bill for areas that is on some plan they send out which in the small print on it states it does not form any part of a contract or warranty. Coupled with the ‘statement of services’ they also continue to try to thrust upon you, these are also not part of any contract.
If Greenbelt spent more time responding to emails than they do contesting reviews on here then perhaps they might not have so many negative reviews.
Message for Greenbelt, please do not respond on here asking me to contact you as I do every time I get a bill but you ignore my emails.Try responding to emails that people send you! Also it’s a simple thing to adhere to the legal document which is my deeds, why do you continue to be ignorant of this??
UPDATE. So Greenbelt have responded to my post, but as everyone can see they have totally ignored what I have said (proves their ignorance), as it states on the ‘plan’ that Greenbelt send out that it ‘does not form any part of contract or warranty’, neither does it correspond with the map in my deeds which clearly shows the ‘amenity area as it’s “edged green in the map” However my deeds (WHICH IS A LEGAL DOCUMENT) does form part of a contract not the Written Statement Services or map. And finally..... why do you ask for me to contact your customer care when as previously mentioned....YOU DO NOT REPLY!!