"We were a “single day late” for payment…"

We were a “single day late” for payment and charged a late penalty. in our deeds no where does it state that we should pay this but we were threatened by bailiffs and an increase in the fine. A company to avoid nasty, nasty company. Alex Middleton should be ashamed of himself what a crook.

"Greenbelt's billing is impossible to…"

Greenbelt's billing is impossible to understand with how they work out their figures. Every time you download a bill it gives the date you downloaded it as the bill date this is incorrect. They claim they are maintaining public land for a management fee but they are maintaining their own land as they have bought it from the contractors. When you speak to them on the phone querying your bill they do not have the facts correct. One person on the phone was claiming a person rung to answer a query 1 month before we even emailed with the question. We have had to pay for a replacement buoy for the suds lake twice in one year with no explanation with what happened to them. This suds is owned by green belt and is available to all members of the public not just residents. This buoy line was also charged at £120 to residents but they can be purchased for approx £30 how much profit? If they are on site inspecting and working as much as they claim to be would £90 be a reasonable fitting cost? I don't think so especially as it would only take a few minutes. And to charge for this twice? It doesn't matter how much it costs per resident if the billing is not transparent, value for money and ultimately correct.

Edit - apparently they haven't bought the land they have acquired the land. Regardless how this land has been acquired it is greenbelt's land and they charge people to upkeep it with a billing system that is not transparent or correct. And I would ring but when the replies you get are not factually correct what would be the point?

Update - the date is one of many issues which we have spoken to greenbelt about and have asked for clarification and explanation of charges as your billing system is not transparent, accurate or correct. We are waiting for a response from greenbelt as the last person we spoke to claimed we had, had a response 1 month before we raised the question so they are still looking into it. If the person who is responding to this review from greenbelt is the one who can answer questions I suggest they are the person who receives and responds to emails.

"Still an absolute tragedy of a set up"

Still an absolute tragedy of a set up. Believe me this is the next PPI scandal waiting to happen but unfortunately Middleton and his mob will disappear leaving home owners out of pocket. 4 years now a manhole broken open by their contractors has not been repaired risking the chance of a small child falling in. It has been reported way back to my MP who is aware and I am watching to see which "monthly inspection" picks up on it. The clock is ticking on this crowd, I have also been in touch with local councillors to see if I can at least use the payments we make towards the local authority to upkeep the land where it will be put back into the local communities instead of lining pockets of unethical types like Greenbelt. Karma gets them all eventually, just a matter of time before the rest catch it too.

Additional info, Looking back through my emails my last contact with my elected MP was on the 28th of Jan 2018, this included images of the broken and uncovered manhole as well as other issues raised at the time. This would mean that approximately 17 "monthly inspections" have been carried out without your inspector noticing the danger/damage. Information about this issue WAS sent to your company but as it seems you like to bounce back emails instead of dealing with them it is no surprise they were either ignored or not received,I really would consider getting yourself a decent web host if you cannot deal with the amount of correspondence you have to deal with. I have the emails with attached images as I am sure my MP and local councillors do. And just to clarify, it was YOUR contractors who broke the manhole by running the grass cutter too close to the edge.

And another point, if your "professional" inspectors were doing their job correctly, why would it be up to the public and their representatives to have to report any deficiencies found? Surely this defeats the point of having your monthly inspections when the public are having to do your job for you? You never listen anyway or reply so its a pointless exercise.

"I have given greenbelt one star as there is no option to give them no stars"

I have been asking greenbelt to assist me with a problem tree since 2015, yes 2015! greenbelt took over responsibility for a public woodland area on the David Wilson estate where I live once building had finished. this woodland area is located behind my fences and this tree was planted too close to my fences. it was obviously not anticipated how big the tree would grow. it's enormous in height and it's massive trunk and branches are making holes in my fences, pushing them forward to the point they will soon collapse and the giant roots are making mounds in my garden. after my first email greenbelt promised they would investigate but they never did. subsequently they do not reply to my further emails, or on the odd occasion they have responded they have not helped in any way or investigated. there is no way to get hold of them by phone. I am at my wits end as I don't know who else to go to. I can't cut the tree down as I will probably get fined and I can't change the fences until I know what's happening with the tree. I'm in limbo. even David Wilson had no luck getting a decent answer from greenbelt and confirmed I am not the only person to have problems with them. I thought it was because I'm not a paying customer (I am a resident on the David Wilson estate), but reading all the reviews I note that even paying customers are having big problems. I have never come across such incompetence and rudeness. even a simple courtesy email would be a start.

"Alltami Heath"

The estate that Greenbelt manage (Alltami Heath) always seems to have the contractors arrive at 8am on a Saturday morning to cut and strim all the grassed areas, subsequently waking everyone up.

We've emailed Greenbelt asking them to consider the residents who have obviously all been working during the week and deserve a lie-in and they've not responded once - not a bean.

In fact, the cutters are outside now!!

UPDATE - based on the feedback from Greenbelt, I've increased my score. The grounds are maintained quite well (could be better with grass left after cut rather than taking away).

UPDATE 2 - 8am on a Saturday morning and the contractors have chainsaws cutting hedges, waking the entire estate. The contractors wear ear defenders as the noise is too loud. What about the rest of us?

"Late payment fees"

Late fee charges. Not allowed. Claim it back if you have ever been charged.
Get EVERYTHING from this company in writing. Do not do Anything over the phone with them.
45% of our bill is admin/Site inspection charges. Unjustified!!!
It is being worked on to outlaw these maintenance charges on new properties. It will happen and eventually they will be gone. If your housing developer has gone bust, Greenbelt have no hold over you.
They won’t tell you this voluntarily.
Once it stops and these type of companies are banished it will filter through and we will be rid of the forever

If it isn’t written in your deeds you don’t have to pay late payment fees

"Terrible company to deal with. Avoid."

No point in calling the dedicated customer care team as they will not speak to anyone on our whole estate. No point emailing as they do not reply. No point in trying to query any trumped up charge as they just ignore you. Please avoid any housing development in which Greenbelt are involved. That is my honest review of this company.

Update following Greenbelt response:

I am very well aware that Trustpilot is a third party website. It is in fact a review platform. I have used the platform to write a review. Warning others to avoid your company.

"Very expensive grass cutting service UPDATED because of green belts response"

Still very expensive grass cutting service, you say I am mistaken, would you like me to post photos of broken fences, downed trees, litter, overgrown areas, dead plants, I will gladly go and take some. As for management coming, please tell him to give me a wave so I know he’s here. Your customer services and the guy who came to see me told me grass would be cut every week and the area behind me would be cut twice a year so talk to your staff as they are lying to customers who pay our very expensive grass cutting service, I am not mistaken you are. Tell your supervisor that I will show him the tree that blew down over three years ago and the broken fences as he obviously doesn’t see it for some reason when he does a site inspection.


Very expensive grass cutting service as this is all they seem to do, fences are left broken for over two years now, fallen trees just left, no weeding done, no plants replaced, greenbelt informed me that they cut the grass every week in summer, apparently not this year. I have complained to greenbelt they sent someone out but nothing changed. Never have I seen anyone out inspecting the site and feel we are giving money for very little return, perhaps if they cut back on their management we would get value for money, and that is what people want value for money.

"My personal complaint and issue with…"

My personal complaint and issue with this company is the completly unjustified flat rate admin fee that takes up 45% of the total bill. I would be happy to pay for the maintenance of my holdings but the greed of greenbelt to add a doubling admin fee is ridiculous.

"Terrible!"

Grass not cut often enough. Litter bins not emptied often enough. Almost half of the fees invoiced to us appear to consist of 'inspection', management or administration costs. Terrible.