"Unable to Evidence Inspection Report with Direct Costs"

I have asked GB to provide costs associated with the charges for supervisor and management inspections and so far have come up with nothing. It looks as though this is a made up figure and GB have no way of justifying the over inflated costs. Over £400 every month in supervisor visits, in yet the repair problems go unresolved. Seriously GB need to get their act together. I would suggest that any owner who pays for GB check to see if they are also getting charged and ask them to explain the charges. If there are enough numbers at some point they will be held accountable. So far I have had the Scottish Factoring Act quoted to me around 3 times now, over 1 bill. Rather than being forthcoming with their answers, GB hide behind the SFA, quoting we are under no obligation to provide these costs...main reason - they are unable and have no idea how the costs are calculated. Enough said in my opinion!

"absolute terror"

I live at Sockburn close, Hamilton Leicester, I have never ever in my 3 years of ownership seen anyone from greenbelt in the area doing any work that they claim to be doing as per their annual letter with their ever increasing charges.
I even spoke to a member of the greenbelt group asking why should I have to pay for a service I don't even receive, the area I live in has started to look like trash with the Kepwick close round about fence broken and a bollard have fallen off for months now.
And all I was told is that I am tied up with them because I have signed the deed upon purchase of the property and they do maintain the newer estates of Hamilton which is no where near where I live. They should be charging houses in the area they maintain, and not the area that they used to maintain, absolute rip off and disgusted!!

Anyone living in Hamilton Leicester who is facing the same problem, we should all get in touch and sign a petition at the court against this company and claim that they should remove their charge from the properties in the estate they no longer maintain! Especially if now the roads have been adopted by the highways authority.

"Joke of a company who over charge and…"

Joke of a company who over charge and constantly increase prices and deliver less and less year on year.

"Absolute scam"

Absolute scam, rates go up, overcharge and apparently carry out inspection at extortionate costs. Legalised theft!!!

"An absolute joke of a company with no…"

An absolute joke of a company with no transparency about what they charge you for. They can put up their bills s hey see fit and absolutely do NOT fulfil their obligations to do the work they say you do and charge you for. The customer care is awful, they simply don't care. It's all aboutoney, as much as possible for as little s possible. Don't ever buy a property that is linked to them you'll regret it.

"worst company to deal with waiting 3…"

worst company to deal with waiting 3 years to get problem sorted out don't call back tell you they are looking into it still sending out 2016 bill not paying it threatening me with court action ive got all the proof and photos waiting for court appearance don't let them bully you threats all the time but no action

"Never buy a property where these people are involved."

Never, ever buy a property with a land owning model - you will be forced into a long-winded legal fight against them, and even though they lose multiple times the implication is you can never be rid of them, they cite every wriggle of the law and every grey area. Never, ever, ever buy such a property otherwise you become a serf. Their response is hilarious - We collectively spent thousands to get our deeds changed to be rid of this outfit. Worth every penny.

"Land next to my property"

I've been having problems with greenbelt for a number of years now,I dont know how this company gets away with treating it's customers like some sort of cash cow? I wouldn't mind paying a reasonable bill if the work was done properly, and the so called monthly inspections being proved to being done? I for one have never seen MR PARK get out his pickup and check on any shrubbery etc? This is one charge that I personally would like to see evidence or proof of and the time spent in the estate, and also the date, I've personally seen him drive in and back out, and always wondered how he could check and decide what needs done in the time he spends in this estate? I've asked to meet with this elusive MR PARK but he wont meet with me, you would think greenbelt would be happy to meet with its customers and try and solve any queries, complaints etc,?
No not greenbelt this company seems to thrive with annoying its customers.
The so called customer care, should be renamed dont care?
I'm 70 years old, and no decent company would treat someone of this age, like greenbelt has me, they are a horrible company to deal with.
If I owned this company and seen some of the reviews, I would be mortified, so it just shows what they think of the customer? Money Rules At Greenbelt.
I personally don't see anything wrong with the above, I'm 72years old this month Feb 2021, and we still don't see eye to eye,I wonder why.?
I think the Directors at greenbelt should admit they have a customer care problem,and do something about it,all these people can't be wrong,can they?
One star,tells it all. Not a good advert I'm afraid.
But I don't suppose that will bother you lot to much.

"A sham of a company"

This company is a complete sham. They are completely opaque with their pricing and refuse to provide me evidence that they have competitively sourced the ‘contractors’ who work on my development. They will not provide any quotes they have obtained to prove we are getting value for money.

They charge ridiculous amounts for ‘inspections’ to which they will not allow me to observe or film them. They provided me with a disgusting email in a condescending tone saying effectively that it is an absurd request. To date I still don’t have any inspection reports for my development despite requesting them. If you have nothing to hide, why can’t I go on an inspection?

An utter disgrace of a company.

Update 10/6/19 in relation to Greenbelt’s woefully inadequate response.

1) You have made multiple unverified comments in relation to being ‘the best value in the UK’ I challenge this. How can you make such a statement and be so opaque with pricing and contracts. There is no way to determine whether we are getting value for money as you won’t share any tangible information to prove so. It is more a case of Greenbelt not willing to share this information due to the exorbitant mark up placed on each activity supposedly carried out on developments. I challenge Greenbelt to provide this information as a matter of transparency and for customers to determine whether they are getting value for money as opposed to Greenbelt just saying it. What information are you willing to share under GDPR to show we are getting value for money?

2) The reports are nothing short of a joke and provide little or no detail in terms of pictures (facts) as to what has been inspected. Please justify the price for these inspections.

3) I am a paying customer and want to see what I am getting for my money. To simply view an inspection to see what is carried out is not too much to ask. The fact that you guys won’t allow it just raises more questions. In addition, are you insinuating that I am going to harass or intimidate your staff? I am making a simple request to view some inspections nothing more. You have no right to suggest anything otherwise.

Nothing has changed... still a sham of a company.

"Shocked to see our 2nd year bill rise…"

Shocked to see our 2nd year bill rise by £70!
We were told that we would be paying an estimated fee of £250 by our builders, but this was totally false and we were mis sold this idea. We are now paying Greenbelt £320 a year, and that's over £30k if you add up all of the homes. And we only see people cutting the grass! Our playground is a mess and unfit for purpose! These companies should be banned! Why aren't the councils bothered to maintain shared land themselves.