"Good morning"

Good morning, I placed an order for two cleats on July 17th and the arrival of the cleats was scheduled for the 23rd.
Today is the 25th and they haven't arrived yet and when following the tracking through the link it appears that they are in Venlo ("site scan").
I await information and update on the order.
Tracking ID:
PRO1084GB00022754301

thanks,
David Carvalho

"my reviews keep getting deleted"

Been told my order HUT1860GB15993935401 is being sent back to Look Fantastic with no explanation as to why? ridiculous

"Terrible delivery service"

Terrible delivery service ! I ordered from look fantastic to Ireland. My tracking number is HUT1860GB57047107701 , I’ve tried to contact you about the whereabouts of my package and have received no help. I would like to know if my package has departed from your warehouse in Basildon Uk

After reply : great copying and pasting work in regards to my problem. I’ve already emailed you on the email in your reply and I’ve gotten no reply !!

I’ve emailed you with the reference HUT1860GB57047107701

"Quick Customer Response"

I want to update my last review. I contacted customer service about a delayed package. After less than an hour, the tracking got updated and a delivery was scheduled.

"I am very frustrated and confused as to…"

I am very frustrated and confused as to why there have been no movement on my order. Both BOO0591GB00220626901 and BOO0591GB00220616301 have been siting at this same location for days. Can my package please be shipped?! I need it by Wednesday!

"Poor Etsy sellers."

Close to a month and no updates on it's whereabouts. Feel so bad for Etsy sellers putting so much effort into perfecting their goods only to have them stopped at a warehouse for close to a month now. Had to get another one sent and now that's in another mixup. F-ing joke.

"9 days, still in the same place"

9 days in the one place. No updates on delays, no help from the company (Fragrance Direct). Needed the item for my wedding day, doesn't look like I will be receiving it before then!

"Terrible delivery service"

My package HUT1860GB69100279601 hasn’t even been registered in the couriers warehouse yet and it’s to come from the Uk to Ireland. It’s had a status of departed from The Hut since the 11th August. It was due to be delivered between the 14th and 17th. God knows when it will arrive. Terrible delivery service.

Update 27/08/2021 - there is no update my delivery still has a status of “departed from the hut” … 16 days and no status. In that time I have made orders from other Uk retailers and they have all delivered within the expected timeframe.. but I’m still here waiting .. 16 days later for this delivery.. I’d be quicker flying to the UK and collecting it myself at this rate. In future I will
Be checking who the carrier service is before ordering from Uk sites

2nd update 27/08/2021 - The Hut have just informed me that the package is lost in transit. Well done p2p I guess your comment regarding delays has absolutely nothing to do with you misplacing my package. Also it was the last size in stock!

Update 28/08/2021 I have now sent an email to the address provided to confirm the location of my package or if it is “lost in transit”

Update 31/08/2021 can you please confirm when I will receive a response to my email? Now 20days since package departed the hut group and 218 status remains unchanged

Update 09/09/2021 did not receive an response to my email sent on the 28th August. Got a standard automated delivery email on the 8th to say package was in Ireland. Package was delivered this morning… a full month after it was collected for delivery.

10/09/21 I followed your instructions previously so the email is there and the title is” Missing parcel HUT1860GB69100279601” I also sent a follow up email. So both are in your email queue with the correct reference.
Just to add I’ve had a total of 4 deliveries from the Uk in the past month all arriving in less than 5 working days so I think you need to take a good look at your processes because brexit is not the reason for your delays

"I've ordered from Look fantastic on the…"

I've ordered from Look fantastic on the 10th August, 8 days gone and tracking number still shows that my package is in Fedex Cross Border Centre and no more updates on this trackig number. When I placed an order on the website it was promised that delivery takes 3-5 working days. Very annoyed with the whole experience. From China you'll get your order much quicker. You are getting so many 1 and 2 star reviews, maybe it is worth to review your processes to make customers happy rather say useless apologies.

My tracking number is : HUT1860GB12308072901

Thanks for your reply, but tracking number shows that parcel is still in FEDEX CROSS BORDER PROCESS CENTRE - BASILDON, SS15 6TR, GB

As per updated delivery time, no one will be at home to receive a package. Who I have to contact now in order to amend the address?

"PACCO IN RITARDO DI UN MESE!"

Ho ordinato un paio di scarpe e il 12 luglio sono state spedite ma sono ferme a Venlo dal 13 luglio. Compro spesso online dall'estero ma non mi avevano mai affidato questo corriere. Un ritardo così ampio è inaccettabile!
PRO2202CZ00020269701