"I have hand shears that I have used…"

I have hand shears that I have used once and now the pin that hold the cutting mechanism has come out of its hole and won't stay when put back in. Total waste of money.

"Not good quality"

Purchased a gardening fork a couple of months ago which has been used for light digging only.

It has completely bent out of shape despite having a 15 year guarantee, and being a lot more expensive than pervious forks i've owned which have lasted for years

"Elusive Garden Tools Company - Found!"

Have not been too unhappy with the telescopic loppers, but yesterday the spring came off (somewhere!!) and we can't find it. Trying to find a replacement spring for this expensive tool has been tricky.
Firstly - who and where are Kent & Stowe? Turns out they're www gardenhealth dot Com / kent-and-stowe
(who is actually Westland) This is just weird and feels like they're trying to make themselves hard to find.
Anyway, the spring should not have come off, and trying to find a replacement should not be this hard.
I wish I'd read the reviews here before buying this Kent & Stowe tool.

Anyway, I will update this review if/when I get any response from contacting them. I'm not hopeful!

EDIT: I contacted them and they responded after about a week. Their customer service assistant was extremely helpful and after an exchange of emails, they are sending replacement springs for my loppers. For those who have had poor service, I'm sorry, but contact them on the details below (which I have copied from their emails to me) and hopefully they will help you too. I'm really happy now and am changing my rating from 3 stars to 5.

Their contact details:

E: customerservice at westland.com
T: 01480 443789

"Poor Quality Kent & Stowe"

Purchased a Long Handles Kent & Stowe Garden Fork.
Snapped clean off on neck of fork after a couple of uses. Supposedly has a 10 year guarantee but unable to locate company to honour this

"Handle on soil rake is loose after 5…"

Handle on soil rake is loose after 5 minutes of light use

"Grabgabel von Kent and Stowe zerbrach beim ersten Gebrauch"

Meine Grabgabel von Kent and Stowe brach beim ersten Gebrauch am Metallschaft ab. Wenn man nur den Holzschaft in der Hand hat, erscheint das Holz sehr leicht und brüchig. Keine überzeugende Qualität für den nicht gerade geringen Kaufpreis.

"Bought a Kent & Stowe Stainless Steel 4…"

Bought a Kent & Stowe Stainless Steel 4 Prong Lawn Aerator from Marshalls online. Great price and fast delivery. I also wanted to give feedback on the aerator. It works pretty well, but it was quite hard work on my small lawn. I had to stop to clear the prongs after two insertions in my lawn, which was really monotonous. The aerator would work much better if the gap between the top of the two middle prongs and the bar above them could be made a little bit bigger. That would mean that the prongs would be less likely to clog up and a user would not need to keep stoping to clear the prongs.

"I bought a long handled trowel"

I bought a long handled trowel, very expensive and it broke where the metal bit of the handle joins the “spade” section. Absolute rubbish, I’m moving to Niwaki, more expensive but real quality.

"I was given a K&S garden fork and spade…"

I was given a K&S garden fork and spade for Christmas by my in-laws. 2 weeks ago i used the fork for the first time to dig out some snowberry bushes. The handle broke almost immediately - might just be poor timber but not impressed. I havent tried the spade yet.
I cannot find a Kent & Stowe customer support page anywhere on the web.
My parents also gave me a fork and spade made by Stapleford - still going strong.

"Stainless steel rake"

We purchased a stainless steel rake and a few months later the head welds broke.
I contacted customer services (Susan) via email with photos and literally a few minutes later she had emailed back saying a replacement would be sent.