"Not a good start"

Have just bought a pair of their single handed grass shears at a local garden centre. Tried to register the five-year guarantee advertised on the packaging on the website specified on the packaging, but neither it nor the alternative spelling of the site also mentioned on the packaging appears to exist, which doesn't inspire confidence. The huge gulf between the ultra-negative and the ultra-positive reviews posted for this maker's products suggests that something strange is going on.

"Kent and Stowe unreliable"

Like many of the reviews here, I am very disappointed with the quality of the products: the digging spade blade cracked under very little pressure and the Widger snapped on the very first attempt to use it. But I am even more disappointed at their failure to honour their replacement guarantee. I sent my request, photos and explanations 4 months ago, to the representative company (Westland Horticulture), but I am still waiting for the replacement. Every time I send them an email, they reply saying they're working on it. How long does it take to send a spade?
So, two reason not to trust Kent and Stowe:
1. Very poor quality for the price
2. Untrustworthy guarantee

This is an update to the above. Shortly after putting up this review, they finally got their act together and replaced the damaged spade. So it seems they will honour the guarantee, eventually, and maybe only once they see you are serious.

"Disappointing"

Disappointing! I bought the long handled small fork and the prongs easily bend under any stress making weeding tiresome.
Designed in the UK but where are they made??

"Rake with minor cracks/splits after one use."

I purchased my rake from the Osterley Garden Centre in London several weeks ago. I used it once over the weekend and I realised then that there are some fine lines/cracks had formed on the wooden handle. I
had looked at the rake before buying the product and did not notice the cracks then, so I tried registering the product at kentandstowe.com, as per the instructions on the card attached to the rake (it states a 15 year guarantee) but this webpage does not seem to exist, so not sure where I can get a free replacement. The fact that I paid £25 for the rake, which I used once, I had hoped and expected better quality.

"Useless dangerous flawed unsafe"

I bought a shovel based on the reviews in gardenersworld.
Third time I used it the metal bit where you put your foot to press down sheared, the other side is cracked.
Kent & Stowe refused to replace.

"Great company"

Great products, well priced and excellent customer service. Will now be my first choice for garden products.

"Es ist ein unseriöses Unternehmen"

Es ist ein unseriöses Unternehmen, Gartenscheren werden mit einer Garantie von 15 Jahren beworben, kommt es zu einer Reklamation, weil sich die Mutter permanent löst, erhält man die Antwort: "Auf der Schere sind Rostspuren zu sehen (minimal), demzufolge wird die Garantie abgelehnt. Nie wieder !!!!

"Great after-sales suppport"

Cannot praise the after-sales service enough. Really great follow through support. I had old loppers where I broke the blade. K&S kindly helped me repair. Thank you.

"Absolute rubbish"

I bought a Kent and stowe garden tool kit from Marshalls consisting of some dire secateurs, compost scoop, and planting trowel. The scoop and trowel both broke at the welds after virtually no use. In short very poor quality. Do not buy this rubbish.

"Worst Shears Ever"

My wife bought the Kent and Stowe hedge shears as a replacement for my old shears.
Absolute rubbish, worst shears I have ever owned. As I am over 70 you can imagine I have owned many garden shears and know how to use them.
As previous reviewer mentioned the shears deformed on first use whilst trying to trim a conifer hedge. In my opinion "not fit for purpose", and not hardened steel.
I took them back to the garden centre from where they were bought.