"Kent & Stowe long handled cultivator"

Bought a Kent & Stowe long handled 3 prong cultivator a month ago, I have used it twice in light soil. The second time I used it the head snapped clean off where it's welded into the collar at the end of the handle.
I tried to register the product on their web page which was a complete waste if time & proved impossible.
Purchased via Amazon so now trying for a refund but after reading these product reviews I'm not too hopeful. I will buy something less petty but more robust next time.

"Regards registering guarantee"

Regards registering guarantee
Just tried to register my pair of Bypass Secateurs got more chance of plating hair on a bald man's head, tried for a good hour but no go so I'm thinking this guarantee is worthless.
Tried e-mails,customer service still no good.

"Very slow replacement time on inferior product."

Purchase a number of necessary garden tools including a Dutch hoe some many, many weeks ago, sadly whilst most tools have proved excellent the Dutch Hoe snapped after minimal usage being somewhat inferior in design.
No issue on their part regarding the sending of a replacement hoe
as I supplied proof (via photos) of damaged item.
However, the ACTUAL delivery of the replacement is something else, after what is becoming months I have still not received it!
I am repeatedly told that they are ‘chasing up their supplier’ every week to (seemingly) no avail etc, and I will be contacted once item is despatched.
While I do appreciate the current delays and issues caused Nationwide by Covid, which indeed is playing havoc with many company’s, one has to seriously ‘query’ the reliability of the Kent & Stowe supplier.
At this rate of non supply the company could well have gone out of business weeks ago surely?
Thus, in this instance I am not entirely sure Covid delay is the villain, more likely poor customer service perchance?
In the event and yet again (third time) I am assured an email will be sent advising me of replacement despatch and again, they will be chasing up their supplier!
Therefore, in continued good faith benefit of the doubt on my part for the time being!

"Looks the part but"

Wish I'd read the reviews first. Have purchased the boarder hand trowel and attempting to register for guarantee, one is having more chance of platting fog.
Will try the trowel after the rain has passed and up date on its quality. ...

"Chic aber unbrauchbar"

Schade dass ich die Wertungen hier zu spät las. Hab Spaten der Marke im Web gekauft, wird aber auch bei Dehner verkauft. Gut gefertigten Eschenholzstiel, lange Tülle, stabiles Blatt. War ein Aufkleber drauf "Vorsicht scharfkantig". War ja auch als "hochwertig" ausgelobt. Dann die Enttäuschung: Das Blatt ist an der Arbeitskante weder zulaufend ausgeschmiedet, noch irgendwie abgeschrägt, sondern eine 2,5 mm breite Fläche. Schwerer trockener Boden oder eine Wurzel - keine Chance. Auf meine Beschwerde hieß es dreist "Wir haben den Artikel nicht damit beworben, dass er geschliffen ist. " Ein unbrauchbares Werkzeug. Andere Artikel wie Unkrautstecher sind auch total stumpf. Da hat man einfach den Fertigungsschritt Schärfen wegrationalisiert. Nie wieder.

"Garden rake broke"

Garden rake looked fabulous but has just snapped being used as a garden rake. Disappointing product given the cost and apparent look of it. These belong in a showcase but are not suitable as actual products for use. Best avoided.

"Just thrown away my half moon lawn…"

Just thrown away my half moon lawn edger after the steel blade snapped for the second time: First time out , no problem. The second time of using the half moon snapped in half leaving me with a quarter, so I soldiered on. Used it again yesterday (third time) and after about 8 feet of edging the remaining bit of blade snapped off from the steel shaft. Hard to fathom what kind of brittle steel has been used. Plan is to replace it with a Wickes one at a quarter of the price. Less pretty but a darn sight more use.

"Kent & Stowe Gloves"

Was a pair of these gloves not eight weeks Fleece lined leather ones thought they would last for ages. How much mistaken I was. Absolutely shocking seems feel apart on them. Wrote to Kent & Stowe. They Don’t seem to give a toss. Shocking customer service. So here’s a review these are awful gloves. Don’t buy. Your better off buying a cheap £1.50 pair and then buying several of them To do the job

"Tool guarantee register failure"

Purchased new border trowel tried register it for guarantee as per label says and failed many times

"Bought a hand trowel on 18th April and…"

Bought a hand trowel on 18th April and tried to register it but still not had any luck in trying to do so.