"Ratchet Anvil Secateurs"

Bought 2-in-1 Ratchet Anvil Secateurs for £19.99 from my local Ruxley Manor garden centre three weeks ago. I needed this to assist me as I have arthritis in my hands. Unfortunately ratchet function does not work at all. Contacted the manufacturers who were unhelpful.
Do not buy this item.

"2-in-1 Ratchet Anvil Secateurs disappointment, poor quality."

Bought 2-in-1 Ratchet Anvil Secateurs for £19.99 from my local garden centre on 22/3/22. On usage noticed immediately how stiff the safety lock is, this is made worse by the 2 in 1 ratchet function breaking immediately. Such poor quality, bought because of name but feel totally let down. Cant really afford this type of mistake. It does not say where they were made. Total disappointment made worse by the waste of time now in having to return them.
Would definitely not recommend this item.

"customer service"

Got in touch with customer service about a broken cord on our tree pruner and within days they sent a new cord.
Excellent service and customer service lady was so nice. Thank you. Devon

"Stainless trowels & forks, they're good tools"

We bought a bunch of stainless hand trowels, transplanting trowels, hand forks and garden life hand forks, some to use in the garden and some to leave at our allotment. They're good - comfortable to use, easy to clean, haven't bent (yet) and appear well made and durable so I would give the tools 5 stars. That's the good news, I only gave 2 stars because you can't register the 15 year guarantee which was the main reason for choosing this make in the first place. I now see from reading other reviews that this isn't new. The tags still say register at kentandstowe.com (which doesn't seem to exist) but you're sent to gardenhealth.com where you can't register either! It'll be interesting to see what happens if I ever need to use the "guarantee"...

"My experience is that there is nowhere…"

My experience is that there is nowhere to register a guarantee…. Why not? I’ll ask that again in case it is missed - why are they no longer registering the guarantees? It seems like a scam to advertise it. Do they offer refunds? Or just replacements? I just bought one as a gift but now I’m worried about it.

"Contacted customer service regarding a…"

Contacted customer service regarding a broken spade with 15 year guarantee, after sending the invoice and photograph a replacement being sent to me. Excellent customer service. All taken care of in no time. Would definitely use again

"Bendy and not in a good way"

Bought a kids fork for my 3 year old son to help in the garden. One of the prongs bent out of shape within 15 minutes of use. Very disappointed by the quality, thought we would pay more for longevity

"Bulb planter failed first time"

I purchased a hand bulb planter in May, and when I came to use it, the handle bent where it joined the cylinder. It eventually snapped off.
I contacted the garden centre where I purchased it, and they said that I can have a full refund.
With many bulbs to plant, I was hoping that this tool would make the job easier, but not at all.

"Excellent customer service"

Bought a tree lopper two years ago and the handle came loose.Contacted customer services who requested a photo of the fault.Replied same day to say they would send me a replacement which arrived yesterday.Excellent service.

"Kent and Stow-Registering Guarantee."

I am trying to register the 15 year guarantee but this is impossible. The sight does not exist.
No response from customer services.