"Will Westland honour K&S guarantee"

Just bought a 3 edged Kent and Stowe hoe(£30.00). The label requested registering online at kentandstowe.com. It took a while to realise that I should register with Westland. Now I find that they are not registering K&S products. The hoe has a 15 year guarantee. My fear is that when the product fails they will not be interested, if you have not lost the original label and receipt.

"Poor product, excellent customer service"

I had a garden fork as gift. Whilst digging out a deep seated weed the two central tines fractured - something I thought impossible with stainless steel.
I contacted customer service and the lady could not have been more helpful. Sent a replacement fork straight away. The five star rating is therefore for the service not the product. I hope the new fork lasts longer!

"I bought a widget for removing weeds in…"

I bought a widget for removing weeds in my vegetable garden. The tool was comfortable to use but snapped 30mm short of the handle. There was no real strain on the tool to cause this. The shop where I bought this changed this out for me. Exactly the same fault has happened again in the same place. It seems to be some form of metal fatigue caused in in Manufacturing. I have lost faith in the brandy ability to manufacture durable tools.
Yours sincerely,
Matthew Hatton

"Sent Lawn Edger back!"

£35 for a lawn edger, you would expect it to be good?! The head was not a perfect fit so had some wobble but the main thing was there was no cutting edge, just a fancy-shaped thick piece of steel. This didn't cut through the lawn but merely dragged the grass down with it. Poorly designed and not good to use so sent it back.

"Poor quality loppers"

Recieved a set of avnil loppers as a gift, on the first use the anvil, made of some weak alloy snapped!

"Broken hand fork"

I bout a hand fork with a supposedly 15yr guarantee. Two of the prongs have snapped off. When I tried to contact the
I got an email stating because of covid all warehouses were closed. They said they would be in touch but I’ve heard nothing!! Appalling customer service and products

"register with WESTLAND…"

i have just bought fork and long handled trowel. i had difficulty finding the website but noticed on the label that it seems to be owned by Westland so its their website that you register your guarantee on. lets hope they live up to their reputation

"Lawn Aerator not built to last.."

Bought a lawn aerator last year and came to use it this year and it snapped right off the handle. Not the quality I expect from K & S

"Purchased Kent & Stowe cross over…"

Purchased Kent & Stowe cross over secateurs 6 months ago. Used carefully but now one blade has become loose and needs replacing. Cannot trace Kent & Stowe's web site, email address or phone number to arrange repair.

Discussed Young, Dorset

"Product works fine but no website when trying to register guarantee"

Top cut shears appear to work fine on first use, but disappointed not to have a smooth experience trying to register the guarantee. The website situation needs changing or the labelling on the product adjusted to reflect a service that doesn't seem to be available any more.