"Julian the car needs a good clean"

Go Get, get going and take action.
There is a car called Julian located at Bondi. When I am in Sydney I stay very close to this vehicle the location is perfect. Unfortunately, the state of the car is less than anything you could imagine. bird poop all over the outside along with cobwebs and leaves and twigs. Inside it is so dirty ants are coming out of the gear shift and the black box for goget. On each occasion I have reported it to the Goget CSA in the hopes this car can be my go-to, has been. It will be cleaned as soon as I return it and apologies for the state of the car. Reports 2 and 3 go the response "It has been accelerated to priority level and will be actioned. This last time 4th I took photos and sent to Go Get admin. I got an email response from Dane thank you for the repost and here is a $25 compensation, that the maintance of the Go Get vehicles was taken seriously and this car will be cleaned. The following day when Julian the car was supposed to be getting cleaned it was still in its car space. Come on GO GET. - GET Going!! Location is everything in Sydney and I hope you can do the job

"Always cars around and easy to book"

Always cars around and easy to book, though ensure to always check the car internally and externally before heading out on your trip when picking up.

"Easy to book, good instructions."

Easy to book, lots of locations near me, all works as advertised. My only gripe is that I picked the van up 14mins early - and I had to pay a fine. I think this is a bit silly as no one would pick it up at that time plus I returned it early but no compensation. I think 15minute window for early pick up should be in place.

"Prompt customer service"

Prompt customer service. I have been a GoGet member for years and recently had an issue accessing my vehicle. The wait time on the phone was less than one minute and they were able to transfer me to the next nearest vehicle.

"IMPOSSIBLE TO SIGN UP WITH THIS COMPANY"

I have tried several times to sign up with Goget. Each time, no matter which method I use, I get an Error message IV-9820. I've tried 2 laptops, 2 mobiles, 2 browsers but nothing works. I have been informed that Goget does not want individual customers, only corporate. If you want to run a company, please do it professionally.

"goget is so amazing"

goget is so amazing, so easily to get access to the car and return the car

"I am having exactly the same…"

I am having exactly the same experience. Been sent an infraction notice for a date I did not have the car. I have sent a copy of GoGet information from their site regarding my use of a car. - time, day and payment details. Their explanation is non sensible and irrational.

I hope I can get an answer for the NSW government before date of payment.

"I was having a very bad day but GoGet helped me."

I was having a very bad day. My car broke down on my way to help my son with the uninstall of his art exhibition. I called the NRMA and they towed my car to my usual garage. After lunch, I booked a GoGet car to help my son. GoGet was very helpful throughout the day and made my experience a success. I was not familiar with all the requirements of a GoGet but every time I called for assistance I was greeted with friendly and competent support. I will no doubt be using GoGet again when needed.

"Given a false speeding notice by Go Get. service 15-20 times with good…"

Used this service 15-20 times with good results until recently. I was shocked to get a $240 false speeding infringement notice from Fines Vic for a Go Get I did not rent. My Go Get App confirms I did not rent car that day and close family members can vouch for me being with them at time of event. Numerous texts to Customer Service over 2-3 weeks with no response. Plan to cancel my Account

"Way too easy"

I took out a van membership as we were moving house and wanted the ability to move some awkward shaped and sized items. The process to book the van, access it and get going was extremely easy and straight forward. The van itself had all the mod-cons you’d expect and made driving it a piece of cake, the interior was probably due for a vacuum and general clean, but it wasn’t terrible, just general dust and a few leaves and wrappers in the cargo area. Returning it was even easier than collection!