"We needed a van to help move house"

We needed a van to help move house. There was one 5 min walk away, which took all 170 boxes and misc stuff in 4 loads without protest. Easy to drive and much simpler than renting a van for a day.

"Refuellers be aware!"

I've been using GoGet weekly for over 2 years now (I have spent thousands). Recently I undertook a trip and noticed the fuel was less than a quarter full. Not wanting to miss my appointment I refuelled at the end of my trip.

It turns out GoGet will not give me the fuel credit as it wasn't done in the first 10km or hour (my appointment was a 30-minute drive away). I contacted customer service multiple times to explain my case but they simply would not accommodate me. The last response was that a senior member would call me back. 4 days later I'm still waiting.

It feels like I’m being held at ransom! Either I inconvenience myself and miss my appointment (the reason I booked a specific time) or have to extend the booking to allow adequate time to refuel or be fined for not, all of which cost me extra money!

Shame on you GoGet and your policies!

"Amazing idea and implementation"

Amazing idea and implementation. I use GoGets constantly in Sydney to get around and move things. The cars are great and the app, while it has a few things that could make the user experience better, is easy and convenient to use. My only issues have been with the fuel card not working which I hope they will work on bettering in future. Love that no matter where I am in Sydney a GoGet is close to me!

"Pity about the fuel card"

Just completed third booking ... and for the third time had to use my own money to fill the van, despite having told them on each of the two previous occasions that their fuel card wasn't working (wrong PIN supplied). This must be a regular thing ... and hey, why wouldn't they be perfectly happy use their customers' money instead of their own, even if only for a few days? Otherwise happy enough - good plans, all other aspects of their process seem to work OK.

"It's amazing"

It's amazing! So covevient, tap on and tap off with the Goget key get my trip more easier.

"Disappointing Experience with Goget: Subpar Customer Service and Mediocre Vehicles"

As a loyal customer of Goget for many years, it is disheartening to acknowledge the substantial decline in customer service and vehicle quality over time. What was once a reliable and convenient car share service has regrettably lost its appeal due to a noticeable deterioration in standards.

I recently had the unfortunate experience of using Goget, leaving me with mixed feelings and a significant amount of frustration. While car sharing is generally appealing for its convenience and cost-effectiveness, my encounter with Goget could have been more satisfactory.

One issue I encountered was with Goget's customer service. It could have been consistently better and more responsive, making the entire experience more challenging than necessary. They say they understand one's concerns or issues yet fail to care for the customer honestly. One example among many is the promise of a credit or refund, which never materialised, or a follow-up on a complaint that got lost. After all, the broken glass in the vehicle only left a few cuts on my hands (The car window had been broken and then replaced, but the car was not cleaned afterwards and put back into action...) It has become apparent that customer satisfaction is not a top priority for Goget, a disappointing departure from the standard set by other car-share services.

Moreover, the vehicles provided by Goget were far from impressive. The standards of cleanliness and maintenance were, at best, mediocre. On more than one occasion, I was greeted by dirty and unkempt interiors and exterior blemishes that suggested a lack of attention to detail. It's frustrating to pay for a service and then be met with vehicles not up to par regarding essential cleanliness and maintenance.

The lack of vehicle maintenance was particularly concerning, as safety should be a top priority for any car-share company. It was evident that Goget's fleet needed to receive the necessary care, which raises serious questions about the company's commitment to ensuring the well-being of its users.

My experience with Goget was marked by poor customer service and vehicles that fell short of basic standards. The convenience of car sharing is overshadowed by the frustration caused by unresponsive support and the disappointment of encountering dirty and poorly maintained vehicles. I caution potential users to carefully consider their options and explore alternative car-share services that prioritise customer satisfaction and maintain higher standards for vehicle quality.

"Comfortable useful"

Comfortable useful

"First ever GoGet"

My first ever goget went well, albeit, there were a few times the goget card thing on the windsheild kept beeping for no reason lol but other than that, all g! pretty easy. convenient location as well - the one i rented was just infront my house 🤣
helps so much for a new driver to get a feel for different cars. defo helps that petrol's free too!

"Terrible customer service"

Terrible customer service - 3 times I’ve raised issues nothing has been resolved - they don’t even bother to get back to you. They don’t read your initial request and ask for the same information again and again and then don’t reply

"Prompt help and good service"

I drove over a really bad pothole and got a flat tyre. The GoGet number was answered pretty much straight away and the staff member was really helpful. They arranged an RACV callout, and the RACV van arrived within 20 minutes. I guess it might take longer at busy times. I got to my destination and I wasn't even late! This was excellent service.