"No regrets going carless!"

I've been using Goget for a couple of months now after selling my car and I've been ejoying it heaps. I've definitely saved money and the gogets around me have generally been available when I want to use them. When cars have been dirty i've reported it and the next time i've used them they've been cleaned. Wierdly I find it helpful because when deciding whether to drive or not I think about whether it is better to use public transport or walk, helps put a price on something which previously was just a sunk cost of living. When i've had to go and do a big shop i've booked bigger vehicles and everything has worked very nicely for me. The app could do with a few updates here and there, but if you're a little patient and don't see this as a taxi everything is easy breezy in my experience.

"Don't even bother using their services"

Don't even bother using their services. There is always a problem on every booking. I have to call back to the customer services on literally every booking. Nothing is resolve. They don't take any responsibility. The drivers have to take care of the problems such as no fuel, couldn't unlock the car, not able to park the car at designated car spot.

"Hassle free, Convenient, The Way Forward"

This is a great service! The part that won me over the most was the App! Very easy to use. Booking was simple, I had to extend my use by an hour and was easy to do through the App. Very convenient.

"I have used GoGet for over 5 years now…"

I have used GoGet for over 5 years now and I am so disappointed with how much the service has declined. System is really hard to use, and there seems to be a lot of issues with the app. The customer service staff are very rude. They seem to try to make money by fining customers unfairly.
You seem to keep trying to add fines even when they are not warranted and the service you provide is appalling. I booked a GoGet car for one hour from 230-330 today. First of all the car was absolutely filthy. There was pet hair all through the car and stains and garbage. At 310, 20 minutes before the end of the booking, I received an sms from GoGet advising me that someone had booked the car after my booking. I was at Ikea, in the middle of completing a return and I thought I could make it back in time. However there was an issue doing a refund to my card so I was delayed. I called GoGet at 3:32 PM to ask them to contact the other person that booked the car and extend my booking. The person I spoke to was extremely rude. When I tried to explain the situation he kept speaking over me. GoGet allows you to extend the booking within 30 minutes after the end of your booking. GoGet said they couldn't extend the booking. There was no fine generated yet but they said that I should call back after the fine is generated to remove it. When I called back I spoke to the same person and he refused to remove it because he said I had received a fine in the past. I don't get how I deserve this fine??? I called at the end of my booking to extend because I couldn't make it back in time, I have never been fined for this before as you are allowed to extend within 30 minutes of the end of your booking. I am really disgusted with the decline in the level of service with your company. I have had dozens of experiences like this. I have raised this issue with Fair Trading NSW as I am not going to get fined when I didn't do anything wrong.

"Would recommend."

Would recommend.
Easy, hassle free and no issues

"As a first time Go Get user"

As a first time Go Get user, it was all that it was cracked up to be. Finding the car, unlocking it, getting started and locking it again were as easy as I was led to believe.
The fact that you get a quote at the time of booking and are notified after the trip what the cost was is excellent.
After a few more goes, I hope to part company with my little used car.

"Hassle free van rental Experience"

Such an easy hassle free van rental experience!

"Happy Customer"

This is my second time using goget and it never disappoints. Simple method of booking, excellent and regular communication prior to pick up and ease of use. Good value for money and handy options to extend the booking. Only things is that the van could have been cleaner inside and outside. However must be so busy that there is no down time!

"A Strict NoThe worst car rental EVER you can be with!"

The worst car rental you can be with!
Will take not a single responsibility of anything and keep charging you again and again even after you have cancelled the account!

"Worst Customer Service and No Transparent pricing. Looting people in the name of service."

I had made a mistake by parking in a tow away zone on Sunday which was a legal parking as the actual was occupied by someone else but the next day it got impounded. So, I had to pay 489AUD to get it back and then again I had to pay 192 AUD to city of Melbourne for illegal parking. This was all fine. So, I decided to stop using GoGet and closed my account. Now, even after closing my account GoGet has charged 25 AUD twice for no reasons. Customer care is saying it has been charged for Admin processing which doesn't make any sense. They are looting people in the name of Admin activities. I don't know how many time I'll be charged in future for no reason. Disgusting service!!!