"Disappointing Experience"

Disappointing Experience – Poor Communication & Multiple Issues

My experience with Cabinets To Go was frustrating from start to finish. Poor communication from both Ken and Yalanda made the process even more difficult. Due to an error on their end, my cabinets were shipped 7-10 days late, causing delays in my project. When they finally arrived, I discovered missing hardware, missing cabinetry finishes, and—without any prior notice—that the cabinets were not assembled.

To make matters worse, the microwave insert was the wrong size. When I reached out to address these issues, Yalanda ignored my emails entirely. Ken and customer service at least returned my calls but offered no solutions, simply saying there was nothing they could do.

A company selling cabinets should at the very least ensure they arrive as expected and provide responsive customer service when issues arise. Unfortunately, that was not my experience. I would not recommend Cabinets To Go based on the lack of accountability and poor communication.

"This store is a disaster"

This store is a disaster. The manager Kim has no idea what is going on. She ordered the wrong cabinets and then I had to call her every day to follow up- she never bothered to call me with updates. There was ZERO communication with the delivery person and he delivered the wrong cabinets even after I told them I did not want them delivered. They sat in my living room for 3 months while cabinets to go tried to figure out how to do their job. I never got an apology. I had to beg for partial refund (which was actually due to me because the cabinets they ordered were too big). The delivery people are also rude and when they came back the second time they would not even let me check if the delivery was correct. A disaster from start to finish. Save yourself the headache and go to home depot

"Great Sales Rep "

We did a walk into the Syracuse, NY showroom and the sales rep was very friendly, professional and knowledgeable about the products that they sell. The price quoted was about 1/2 of the cost quoted at the chain home improvement stores. She was not pushy but she was thorough and did follow up with us.

"This review is in 2 phases"

This review is in 2 phases. Cabinets to go phase 1. The designer we had was very good. Issue was there was no manger to the store so our designer, who was new, was compromised and struggles at times. She responded well to our changes but at the end could not explain why our counter tops went up $1300 and our hardware had to be returned which we did get refunded. We ended up canceling our counter top and went direct with some one else. Cabinets are a good quaity. Negative they have a huge cost increase to products, you’re better off going direct for counter tops and hardware and it through them.
Installation phase 2. Here you need to be careful. The installer we had ended up being no better then a hack. He used the wrong screws on the cabinets claimed he could not find beams so he clued cabinets to the wall used counter sink screws of which he did not predrill and the screws splinted the veneer. I fixed all the issues myself including finding beams that he claimed he could not find. He actually used 2 screws corner cabinet that were not long enough to hit the beam. He was 1.5 to 3 hours late everyday. Never a call telling us he was running late. Never answered questions. Multiple times I wanted to kick him out of the house and off the project. If you don’t know anything about installing cabinet research and then ask the jinstaller question like what’s your process how do you hang with no stud. Etc.

"absolutely pathetic"

absolutely pathetic. they lie they steal. Intentionally miss pieces from an order so they can come back and absolutely rape. You with pricing. Stay away from these dishonest people. Quality of the installation is bad as well.

"Horrible Tampa office"

Horrible Tampa office. They screwed up the measurements, ordered the wrong cabinet and take no responsibility. Rich/Nicole never called to straighten out the situation or even apologize. THEY TAKE NO RESPONSIBILITY FOR THEIR MISTAKES!!!!

BUYER BEWARE

"Subject Complaint Regarding Quality Issues with Kitchen Cabinet Interface Chipping and 'LIFETIME' Warranty discrepancy."

I purchased kitchen cabinets from Cabinets To Go. Shortly after installation in 2020, I began to notice significant chipping on the interfaces of the cabinet doors and drawers. This chipping has continued to worsen over time, despite the cabinets being used under normal residential conditions and maintained according to the manufacturer’s guidelines.

Attempts to Resolve: I have contacted Cabinets To Go Customer Care to address this issue and obtain replacement panels for 2 of the cabinets. Despite providing detailed descriptions, photographs of the damage, and proof of purchase, the responses have been unsatisfactory. The supervisor at the company claimed that wear and tear and chipping of paint is not covered under the Lifetime Warranty. This limitation, however, is not included in the Sales Order paperwork that we originally signed. Regardless of this discrepancy, Cabinets To Go has offered inadequate solution and said that we would need to pay to replace the panels.

The chipping not only detracts from the aesthetic appeal of my kitchen but also raises concerns about the long-term durability and quality of the cabinets. Given the significant investment I made in these cabinets, I am extremely disappointed with the product's performance and the company's response to my concerns.

"Shame on me for not reading reviews…"

Shame on me for not reading reviews before I purchased their product and services. Our journey to purchase cabinets and countertops for our laundry room, mud room and pantry began over 3 months ago. The project is still incomplete. NOTE: CTG required payment in full prior to beginning the project. That should have been the first RED FLAG. During our visit to their showroom in Charleston, SC, they gave us a quote and a contract to sign which required payment in full (almost $18,000). Then they sent a contractor out to verify our measurements (an additional charge of $99), after which CTG notified us that we will need to pay an additional $1300 to complete the project. We did so. The cabinets were shipped to our house a few weeks later and stored in our garage until they could schedule the install yet another few weeks later. The install took twice as long than anticipated because the contractor and his team worked only about 5 hours a day and didn't show up every day. Then the contractor informed us that one of the cabinets was too big for the space (for which he had verified the measurements) and they were going to need to send a smaller cabinet. I received a phone call from CTG that this smaller cabinet would cost a few hundred dollars more. A few weeks later, the smaller cabinet arrives, we have to again wait for scheduling the completion of the install. Next, we had to wait several more days for CTG to send out yet another contractor to verify the measurements for the countertops we had purchased and paid for. This contractor informed us they don't have the counters which we had selected in the showroom, so we had to select another countertop, and pay another $1200. Additionally, it would take 2-3 weeks to schedule the installation. At this point, we had had enough. We told our salesperson to cancel the countertops, because we would purchase them elsewhere. He told us no problem. Days go by and I keep asking about the countertop refund (over $3,000). He finally contacts us and says they will issue the refund to our credit card but will withhold over $400 for the cost of the countertop measurements. So here we are, over 3 months later, with no countertops and still bickering with CTG while they hold our funds. This has been a nightmare! Stay away from CTG!

"Worst cabinet company in America"

We ordered our cabinets, and they had a contractor come out for the measurements. He measured but did not write anything down. When he turned his measurements in, they were wrong. Next, we were told that contractor had been released by Cabinets to go. I later learned it was because one of his helpers was a sex offender. Seems they don't vet their contractors.
The new contractors came out using the original wrong measurements. Of course it didn't work. Their work was like they were installing them in an industrial setting, not in a residential setting. The work and wrong measurements caused them to re-order cabinets and find a 3rd contractor.
Ultimately, we were without our kitchen for almost 3 months. I contacted the owner of Cabinets To Go and he basically did not care and got mad that I confronted him about poor service and the lack of concern of disabled veterans. I learned about all of his family that served, everyone but him, thus his lack of care. He gave me the opinion that he was just a piece of crap that sat at the top of the hill and looked down on everyone else.
I DO NOT recommend this company to anyone. The ownership all the way down totally sucks, except our sales lady that could do absolutely nothing because the company would get mad at her if she tried.
STAY AWAY FROM HERE.

" Horrible situation and horrible subcontractor"

I had my kitchen remodel with new cabinets, new counter tops, back splash and floors by Cabinets to Go. After they installed the cabinets I had to call Stone Systems of Atlanta to set up for measurements for the counter tops and back splash. I had paid for Arista Quartz counter tops and back splash. After the measurements they came out to install them about two week later. That day I found out the back splash was cut to fit on both sides of the stove and nothing behind the stove. I wanted a complete slab behind the stove and Cabinet to Go knew what I wanted. I called CTG and Stone Systems of Atlanta without good results. I called Stone System of Atlanta and asked to speak to a supervisor or manager. Latisha came to the phone. She said because the stove was not there during measurements they had
to cut the stone and that I had signed the contract that the stove will be there. I had signed the contract unknowingly that the stove will be there and no one advised me that the stove should be there. As the conversation progressed she said that I had to pay for that slab all over again at $1100.00. I did not understand why they cut the stone and why I had to pay to correct the problem. After going around and around I agreed to pay half of the $1100.00 to complete the job. I thought that was unfair to pay for something and when it goes wrong the buyer have to cover the cost. My attorney made me aware that I had signed the contract through Cabinets to Go. I thought that was a horrible situation and a horrible subcontractor.