"Refused to honor warranty claiming the…"

Refused to honor warranty claiming the damage to my cabinet door is water damage. You would have to soak it for a long time to have this kind of problem, which I have not done. They also chip very easily. Do not expect coverage if you have a damaged cabinet.

"Cabinets to Go Review"

Cabinets to Go Review
If you are thinking of a kitchen upgrade/remodel like cabinets and countertops “DO NOT” go to cabinets to go, I cannot say this loudly enough. In November 2023 we had a water leak that destroyed a bedroom and the kitchen cabinets.

We hired a contractor to repair floors and walls. We got quotes from several places for cabinets and countertops, Cabinets to Go was one of those estimates. After considering all the bids we decided to use Cabinets to Go. We were told by management at the local store that if they used our measurements any cabinets that were wrong would be our responsibility, we paid to have their guy come and do the measurements. On February 6 2024 we wrote them a check for almost 18K for cabinets, countertops, sink, faucet and the delivery and install, then the nightmare started.

A week later we were told there was a delay and our cabinets were not going to be there for another week, we already had contractors lined up for other work that required the cabinets to be there. The week of arrival I had to call to find out where my cabinets were, I was told by the manager “they are here and I could come pick them up whenever I wanted.” I told him that I paid for delivery why would I pick them up? I was told they would get someone to deliver them. 2 days later one really small guy shows up in a truck with the cabinets and expects me to help unload.

After the install contractor showed up and assisted with the unload they got to work assembling cabinets, I was excited but that would soon fade. One of the installers came and wanted to show me something, we went in the house and the cabinets that were to go on either side of the kitchen window were to large ( they hung over the side of the window by 3 or 4 inches). So that’s a call to the boss and stop work (remember I paid for them to do the measurements) wait for the boss to show up and take more measurements the another 2 weeks for replacement cabinets, no attempt at expediting the process while I have other contractors that we were on the verge of losing for some time.

Finally cabinets show up and the upper ones get installed now to the bottom, the Lazy Susan for the corner was wrong (too big) can’t open doors. Manager tells me they are not going to be able to install Lazy Susan, my reply was if you can’t install what you measured/planned and I paid for to refund my money, come get your cabinets and I will go somewhere else and start over, Manager replied there would be a 25% restocking fee. I about lost my mind. Calls to customer service are not any better, handled by foreigners that can only say “sorry for the inconvenience” and “I feel your frustration” and then call the store manager and get him to call you with some lame excuse. Meanwhile discover the faucet we paid for is not there, call to the store “yeah sorry that was discontinued” we will have to issue a refund and they only mail them once a week from Tennessee. Now we have to go source our own faucet.

Another 2 weeks and they come up with a Lazy Susan that will work, finally the cabinets are installed and ready for countertops. That contractor shows up and measures and tells me it will take about a week to get the cut and ready for install. One week later on delivery day I get a call not going to happen they broke them putting on the truck. Another week and another day off work and finally the kitchen is done it is now first part of April 2024.

Still waiting for refund for cabinets that were too large and were returned. I can’t say enough DO NOT use these people for anything no matter how much less they are than the other guy. You have to constantly stay on top of them, they will not call you and tell you what is going on, no apologies or discount offer for any inconvenience at all nothing once they get your check.

Finally got refund check 15 June 2024.

The only good to come out of it is now my wife is now happy.

"Inappropriate contact"

I purchased cabinets from the store in Cincinnati. I've already picked my order up, but I've continually been contacted by the guy Don who works in the warehouse even though I've asked him to stop. His messages and questions are bordering on sexual harassment.

"Terrible!!!"

Terrible experience here. Too bad I can't give zero stars.
We arrived and were asked by the manager, Angela, to move our vehicle so their semi truck could deliver the cabinets. She showed us exactly where to park our car. Less than 5 minutes later our brand new car was hit by their semi truck! The driver was not nice even though it was his fault. Long story short, Cabinets to Go will not take any responsibility for this event (our vehicle would have been safe had we not moved it to the spot Angela asked us to).
Tried contacting the regional manager - Mike Wilson. He won't even respond to our emails. Terrible customer relations!!!
After many months - and almost $11,000 worth of damage, we have spent countless hours dealing with the body shop, rental cars, insurance, etc. Cabinets to Go has apparently washed it's hands of us!

"As a customer......... service of the upmost…"

As a customer.......service of the upmost important, how a business treat you after taking your money is very important. There are a lot of con artist, contractors, and people that will rip you off and treat you like crap ......Customer service in this company is nonexistent, especially with the Bergen county location, the person who I gave my cabinet measurements to over estimated the materials when I told the manager Mike about it he said he could pick up the excess materials but he would charge me $250. I then told him that this was not my fault and I shouldn't have to pay for shipping..... is this went on for a ridiculous couple of months... I guess they hope that I would get tired of calling
Follow your instincts and read all the reviews had I read the reviews left by other customers I would not have used this company I believe it was very simple and inexpensive for them to solve this problem..... they told me that these cabinets are guaranteed for life. I hate to have to come back to them for any kind of warranties.

"We purchased kitchen cabinets and…"

We purchased kitchen cabinets and counters for our kitchen from the store in Hartford, CT. We provided precise measurements of the kitchen and still two mistakes were made by the person who wrote up our order for the size cabinet that would fit in the space provided. Upon return of the cabinets, we had to fight to not be charged the 20% re-stocking fee and were not given the new cabinet at the sale price even though the error was theirs. Also, we were charged for pulls because the person who wrote it up put them in the pictures, on her own accord, to show us what it would look like. Upon return - again- the 20% restocking fee. The person that wrote up our order was not informed and therefore did not inform us about everything. Clearly more training of their staff is needed. The timing and quality of the cabinets was to our satisfaction. The butcher block counter top was of poor quality and we were not told anything about how it was to be installed (they do not provide an installer) or that it needed to be sealed. Again, lack of information and knowledge of their own products. Most of the staff was professional. We purchased in January 2024 and did the kitchen ourselves so it was finally completed with the correct size cabinets in March 2024. Advice: Ask lots of questions and make sure you check and re-check what they are selling you (your invoice) so you don't get stuck with the 20% restocking fees. You need to really know what you are doing and don't trust that the person writing you up knows what they are talking about; because they don't.

"Cabinets-to-Go"

Cabinets-to-Go: Friendly sales person, and cabinets at reasonable prices, but that’s where the good part ends. Installer nightmare! When they came out and did measurements, they measured too long, didn’t use my measurements and ended up installing the cabinets over a light switch. The installers response was we do that all the time you just need to fix it. The sales manager said the installer should have stopped, called with new measurements, and waited for the right cabinets. When I contacted cabinets to go about this issue, they refused to do anything said they would send out an installer, but that was almost a month ago, and after six messages still nothing. One of the cabinets that they installed is a corner cabinet that has an interior section where items will fall through the cabinets and be lost forever . I’m not sure why they didn’t have a closed panel cabinet versus a door panel without a door. And finally, the installer cut off the waterline so short to my vanity and kitchen sink that my plumber had to go under the house and re-run the lines. And once again, no response from cabinets to go on any type of resolution to make it right. Good luck!

"Avoid "

The woman that helped us got the order wrong and we received no assistance. I would not recommend this place al all.

"The communication issues frim the start…"

The communication issues frim the start to end. The only concern they had is for us ti sign the contract so we could get the discount of %40 which very appealing, but to caused alot of time constraints on the planning and the design especially that we were out of the country for a family event. The cabinets we wanted and designed was not what we got and again communication fron the installation team to the counter did not happen until we realized they did not the counter team know that the kitchen is ready for the counter. The team left all the cardboard and mess from insulation in the meddle of the kitchen. We never got the %40 discount. We are not happy with kitchen at all. Too many issues.

"Hotel California Email Subscription… You Can Never Leave"

I am an independent contractor and have installed cabinets from Cabinets To Go. Unfortunately, a lot of the one star reviews here ring true. However, my one star review is a sort of last ditch effort to get them to stop sending me emails. I have unsubscribed multiple times and even written them directly notifying them that I have unsubscribed and that I no longer wish to receive any of their emails, and yet they keep on sending them. Sadly, it’s not a shocker, although annoying.