"I wished I read these reviews before I…"

I wished I read these reviews before I gave them my money - they are spot on. This place is a joke - The Indiana store, store manager Tim and the regional manager Zack Monk are useless and incompetent. Customer Service is no better. For 3 months my kitchen was not usable (my job was super simple - one wall of new cabinets where the old ones existed), they made mistake after mistake, the never called when the new pieces arrived, they never called to schedule installation, they didn't even finish the job. I had to hire my own cabinet installer and pay additional money to get the job finished. After filing a complaint with the BBB - because no one from cabinets to go would call me back - not even Tim the store manager who I gave my money to - they failed to respond to the BBB. They clearly don't care about their business, and they are not capable of doing the job. Not responding to the BBB says it all.

"Customer Service Management team needs to be fired"

I've used Cabinets to Go a couple of times. The first time was wonderful. We got the cabinets, assembled them and installed them. It went pretty smoothly. I recently ordered cabinets for my daughter's home in a different city.

Valerie in the Columbus, OH store was wonderful. She laid out the design, made sure all of the details were thought out, ... 5 stars for her service.

When I got to my daughter's place, the delivery guys who brought the cabinets were terrific too. They had to bring the boxes up a flight of stairs and carefully deposited them where I asked them to leave it. 5 stars to the delivery team in Albuquerque, NM.

Unfortunately when we opened up 2 of the 12 cabinets, a couple of the plastic pieces were broken (the cam lock pieces). So I called the local Albuquerque store to see if they had replacement pieces. They did not and told me to call customer service. 3 stars to the local store. It is a common piece across all of their cabinets. why don't they inventory those cheap parts that stop the cabinet assembly?

I called the customer service line and spoke to Bobby. This is where it went downhill quickly. Bobby was polite, but not useful at all. I explained that I needed these $2 parts to complete the job and because I was in a different city, I was going to renovate her kitchen in a week so I needed these parts ASAP. Her response was that they could get us parts in 7-10 days. I asked if they could make an exception and I'd be willing to pay for FedEx shipping. her answer was "no". They apparently have no system for replacing their broken parts. I asked if I could speak to her manager. Her response was He's not here. I asked, could you call him? Her response "I don't know who my manager is." ARE YOU KIDDING? This conversation went on for some time. Needless to say, I was frustrated and pissed off that they couldn't get me $2 plastic part before I had to leave! I'd give their Customer "Service" a negative 5 stars. Bobby was probably following the rules she had been given, but the managers of Customer Service should be fired for not providing policies/guidance for emergencies and exceptions and for not even letting their service teams know who their boss is! If I were Cabinets to Go's senior management, I'd clean house on the Customer Service team's management and start over with competent people. If my call was recorded, they should listen to the call and they will see problems that they clearly haven't ever thought about, if they think at all.

In the meantime, I will call Cabinets to Go to see about getting part of my money back. Unbelievable!

"10 Months Without Cabinets!!!"

We placed an order in January 2022. It is now October 2022 and we still have not received our cabinets. We reached out to both the branch and customer care and were told we may receive them on November 2022. This is holding up the CO for our new home. Cabinets To Go doesn't appear to care about keeping their word or keeping their customers!

"DO NOT EVER USE THIS COMPANY!"

I began my relationship with this company on 11/11/2021 when I finalized my kitchen cabinet order in your Hartford store. I am still involved with this company trying to get the cabinets installed correctly and to get substandard issues fixed.
The cabinets were installed around the last week of November, but one drawer was broken. A gentleman came by and we discussed some of the problems. He said that the workmen would work out the issues once they had come back to install the broken drawer front.
November, December, January, February, middle of March and the broken drawer was finally delivered. I called the Hartford store to let them know that the drawer had been delivered and we could schedule a date for the workmen to come back. I called several times and was told that the workmen would be calling me. No such call.
March, April, May, and the week of June 13th I get a call and the workman set up an appointment for later in the week. The day of the appointment, the workman called back, said he couldn't make it today, so we rescheduled for the next week. This time the workman, there was only one this time, attached the drawer and we discovered that the drawer front he had just assembled and installed was bowed outward and didn’t align fully with the drawer below it. The workman told me that this was about as good as it was going to get. He screwed in a screw that had been left unscrewed. We then moved to the cabinets that had doors that were not aligned with the sides of the cabinet and two drawers that squeaked really bad. At the bottom of the cabinets, some had nail covers others did not. He took pictures of most of the issues with his phone and said he would send them to me and then I would have to call the customer care phone number because he didn’t handle anything like what we were seeing.
I called the Customer care number and spoke with someone. Though it was very difficult to understand his English, I was able to get across the problems. He wanted me to send him pictures of everything that was wrong. I told him I was not very competent with doing this, but I would do my best. It took a couple of tries, but I got it done; now there was another problem. One of the lower cabinet doors had come away from the hinges and was about to fall off. I told him and sent him a picture. He said he would send me a Docusign document to begin the process. We went through the Docusign process twice before I received it. He called to tell me about the second Docusign attempt and to tell me that the cabinet door that fell off was no longer under warranty and I would have to order another one for over $400! I had a copy of the warranty and it said that the cabinets were warrantied for as long as I had them.
I’m sorry but I believe my experience with this company has been outrageous and continues to be.I asked for a contact that I could talk to about the warranty and was told I could not get that. You mean to tell me that a kitchen cabinet doesn’t even last a year? I have no idea how long it will take before this process is complete and I can be done with this company. I believe this company needs to stand by its products and installation. DO NOT EVER USE THIS COMPANY!

"Definitely a HORRIBLE experience"

Definitely a HORRIBLE experience. I was informed that the things I was purchasing were in stock and would take no longer than 2 weeks. I made the purchase in February 2022 and fast forward to June 2022, I JUST finally received most of the things. BUT, after a couple of weeks from getting the door installed on my Lazy Suzy, it broke off this week. I'm still waiting on my refund for my sink rack that I never received that was ordered several months ago as well. I inquired directly from a representative in Dearborn and of course no follow-up received. I inquired via Customer Care and was informed I would need to contact the store. I went directly to the store in Dearborn, MI and was told they would credit my account and they haven't to date. There was delay after delay, wrong parts being delivered, lack of follow-up, etc. and NO compensation. I could go on and on, but 4 months later (not 2 weeks), there are still issues. I will NEVER purchase from them again.

"Do not shop at this store or any Cabinets To Go…"

Do not shop at this store or any Cabinets To Go retailer. They did my kitchen back in October 2020 and I had nothing but problems. My kitchen flooring they installed started cracking and coming apart a few months after they installed it .They gave me a so called 10 year guarantee? They wanted to charge me again as much as I paid originally for something they should have done right the first time. They won't make good for the job .Now I have to get someone else and pay again to have the job done over completely. A nightmare

"Took way longer than promised to get…"

Took way longer than promised to get the cabinets for our new home. They acted like they could have cared less. Very bad customer service. Had to go over the local stores head to get answers and then finally got our cabinets. Once installed found some didnt match. They promised us new door fronts for one of the cabinets. Hoping the replacements would match. It has been a year and still no replacements. Every couple of months they email and use the Covid excuse. Same crap. Dont make the mistake we made. Go elsewhere. This company is miserable. If it was my company i would fire the management and start over.

"If I could give 0 I would"

If I could give 0 I would! Clinton Township Incompetence of putting together a design(Heather)And the Customer Service from store Supervisor Christine Norris 0!! I do Not recommend! The cabinets literally come in pieces; I received a cracked frame; and poor service! After Heather screwed up the design!!

"Terrible flooring, CTG says not covered under warranty"

In February of 2019, we had CTG install cabinets and flooring at our condo. The flooring was installed by a CTG licensed contractor and has always been cleaned using a spray bottle and dust mop. Less than 3 years in and it is cupping, cracking and separating.
What is the response from CTG? Sorry, not covered under warranty, too bad for you.
I found out too late that Cabinets To Go does not stand behind their products. I would advise everyone to never buy from this company.

"Almost bought from Cabinets to Go as…"

Almost bought from Cabinets to Go as they where very inexpensive but was told I had to assemble the cabinets..Smelled fishy and their reviews stink too! No deal. Thanks for saving me headaches.