"Finish not durable"

Overall the project went well. But finish quality is terrible, any minor contact removes top finish and shows white base coat. I've never experienced a worse paint finish on anything. We fortunately bought a color pen, putty and spray paint from Cabinets to go and after only 2 months since installation have used several times. I plan to spray a shellac over all surfaces in hopes of preventing future issues. if this doesn't work, we'll probably repaint the cabinets in a year or so.

"Don’t go here"

I don’t recommend this company at all. Customer service is awful. Sales rep is terrible once you pay for your order. Once they get their money they could care less. When we got our order we had doors broken and all our trim was missing. Call to get it and they give you the run around

"Horrible experience"

The sales guy, who was new, created the order wrong (didn’t charge enough) then we ordered another wall cabinet and the price was $1200 more, is how I found out. He forgot to order the hardware. he ordered a 72.5” cabinet for a 76” space. We had to find someone to make a vanity to for us so didn’t have sinks and top for 3 weeks in master. I asked him to oreder hardware again, he forgot again. I contacted home office, they told me they would call me back, never did, horrible experience. Cabinets are high quality tho.

"My experience with a sales representative for cabinets to go."

I would like to say from day one my experience with sales representative Enrique V. was less than what I had expected. On several occasions he did not return my phone calls or had call me back later on in the day as if I was an afterthought. I had voiced my concerns to Enrique and told him I was getting the feeling that he was trying to discourage me. He had reassured me that that was not the case. So I didn’t press the issue or notify corporate about his behavior. So yesterday I received a voicemail stating that my product was in for pick up. The following day around 10:38 AM I called the store because I wanted to know if I needed to schedule an appointment to pick up my cabinets. No one answered the phone so I ended up driving to the store. Once I arrive at the store, no one was in the showroom. My sales representative was coming from the back. We set down at his desk. I let him know that I was trying to contact him, but was not getting any answer. I did notice he was playing with his desk phone like he was going to make a call but in fact he had the phone off the hook but put it back on the hook. I also let him know that I would have to rent a truck and I would be back before the closing of business day. My sales rep kept telling me I needed to sign something. I told him that I was not going to sign anything until I we went over the merchandise with him. For some reason he kept assisting that I sign the documents, which made no sense to me that early in the morning because I was going to be back later on that day.
I had showed up around 5:43 PM to pick up my cabinets. I entered the store, and noticed the sales representative sitting in his chair asleep, He looked at his watch and said are you here to pick up the cabinets? I said yes I am. Once again, he kept pressing the issue for me to sign the documents. I told him we need to go over the invoice together before I sign anything. Enrique V. Handed me the invoice and told me to count and go over everything. I told him I’m not sure that’s how it works. It makes sense that you go over it with me so we can count the same thing. He hands me the invoice and tells me that I was wasting time. I handed the invoice back and asked him politely. Could you please load my cabinets so that I can leave. He told me no and said come back tomorrow and threaten to call the police on me twice. Why would your sales representative threaten to call the police on me? That sounds racist. Do you know how many Black- Americans that are shot or wrongfully accused of committing a crime they have not committed? Whose lives that are either taken or ruin? I am a veteran and had work in the service department. I would never treat any customer the way I was treated. I would never threaten to call the police on a customer who has already paid for his/ her merchandise. I made no threats to this guy, but from the way he treated me and threatened me with the police makes me believe he’s capable of lying about anything. Maybe corporate office should view the cameras in that store and find out if the sales representatives are following protocol. With a bad back and bad knees, I was forced to load my merchandise onto a rental truck by hand… there is no excuse for this kind of behavior from anyone who holds a position serving the public.
I have reached out to customer service twice. The day of the incident and 24 hours later. Update December 4, 2023 No one from corporate office has reached out to me with an apology or explanation as to why their sales rep would threaten me with calling the police and why he had refused to load my cabinets with the forklift he had in his warehouse.

"Do. Not. Go."

Do. Not Go. When I say the experience has been difficult, frustrating and maddening, I am understating the incompetence.
After spending over three hours with a sales associate to confirm and update a prepared plan, I should have known then that
this would be a painful experience. I purchased cabinets and counter tops for a small kitchen, and had my own contractor to
install. Simple, right? Not. When they were finally delivered on pallets, I was informed at that time that we had to spend more
money assembling everything. That amounts to $45-85 per cabinet. HUH?! Okay, things happen and we will get through this.
What one should expect in that process is that several parts are damaged, and it throws off any schedule you have. And, when
you hear that the store associate carries no responsibility or can take ownership to help, you get passed on to the overwhelming-
ly incompetent, barely English- speaking “team”. After repeating seven times that parts were damaged, and reviewing which
parts, they bring the issues to the “team”. And, they keep reminding you that the issues are with the “team”. Finally, after a
week or so, they ship your replacements--all the while contractors have to be rescheduled. At one pint, I just used a damaged
piece and had it positioned so it was unseen--all to avoid the “team”. Oh, let’s not forget the counter tops. There was an offer
for a free sink if I ordered the counter tops from Cabinets to NOT go. Unfortunately, the sales associate was not aware of it un-
til I saw a sign. And, then the sink didn’t come. By the time I realized it didn’t come with the cabinet delivery, I called and was
informed that the sales associate with whom I worked, was “no longer with the company”. To top that off, they were out of the
sink I chose. Yet another does of no accountability, frustration and surprise. So, I picked out a sink and asked for it be deliv-
ered to my home. Apparently, the communication was not received, so I had to go fetch it myself--with no apology or concern
by the store Manager., who, by-the-way, has the personality of a lamp post. Niiiiice. Now, I can have the installation completed
and have the company come do counter top measurements. Once again, and unfortunately for me, this will take three weeks,
and then they come back to measure for the backsplash areas--probably another three weeks to add to that process. Another
reschedule. Ugh. But, wait, I’m not done. I was missing a part. So, I was forced to go back to the “team”. After almost two
weeks of receiving email messages thanking me for my patience, and the “team” is working on it, I am done. The process
from start to finish has been so utterly strange and ridiculous, I can only laugh at this point. From irresponsible, unfriendly and
unhelpful sales “associates, and the Manager, to the barely English-speaking and non-functioning customer “no-we-don’t care”,
you are really in for a troubling time. As if remodeling isn’t difficult enough, they do their best to make it more arduous.

"they are deceiving"

they are deceiving. they rob people by changing the prices over and over and over and then they damage your cabinets and unless you look for everything you'll never know where its damaged... right now they have a lot of doors, drawers, cabinets, kickplate, molding and both sides of the refrigerator... they screwed this kitchen up so bad i could never recommend them to anyone including my worst enemy.... how disgusting to think they did this damage to my cabinets and then didnt have the decency to say anything... that's called deceit, that's called robbing someone by trying to pass off a damaged product... cabinets to go should be shut down

"Absolutely the worst experience"

Absolutely the worst experience. Bess was my sales rep. When the cabinets arrived, I had my contractor assemble them and place them in the pantry. They forgot to send a whole package of cabinet door hinges as well as the shelf clips. I called numerous times with no response. Then I was shorted quarter round. They wanted to charge me $245 to deliver a piece of quarter round that they did not put in the order!!!! Customer service was no help, Bess was no help. They do NOT take care of their customers after the sale is done and the money is paid. I will never refer them or use them again.

"Don't buy from Cabinets To Go"

Don't buy from Cabinets To Go. They don't stand by their product. They delivered several broken cabinets and would not replace the broken items because of their 30 day policy. Which I understand return policies however I spent $15,000 in cabinets and told the sales person I will not be able to open these for several months due to the build of my home, she should have verbally informed me about their policy and told me to open and inspect immediately... she just gave a high pressured sales pitch to beat the sale expiration instead. When you spend that much money you would at least hope to get some sort of customer satisfaction and replace a part that costs them very little money but instead I was treated very poorly, rudely and dismissed. Because the bottom line is the cabinets were damaged whether it was within 30 days or 6 months later.

""Cabinets to Go" has not provided good service"

I don't like writing bad reviews about companies since I expect them to provide good service. Cabinets to Go in Columbia, SC has not provided good service. The timing of cabinet installation was good but "everything else" was and is not. The installers drilled holes in drawers for different hardware than what I selected. The company was to replace those drawers allowing installation of the hardware selected. Though stated that this would occur many times, it has not occurred. Also, the refrigerator cabinet is too small. Though our old and new refrigerator were larger, the company did not take accurate measurements. Similarly, several times company officials said this would be corrected. It has not been and our refrigerator is much larger than the refrigerator enclosure. There are other issues, all of which the company is aware but has not resolved. I am disappointed and had no choice but to write this review which reflects inaction and not good service.

"I ordered a large size kitchen I was…"

I ordered a large size kitchen I was installing myself in my. Mountain cabin property I opted to have the cabinets delivered to the Spokane store for pick up since a semi couldn’t make it where I live . I did the design with a awesome lady out of Virginia she has been great. However when I opened the first box the lazy Suzzy it was damaged I contacted her and she immediately submitted a warranty claim for me and that’s where it hasn’t been fun. They will not send me the 2 turn tables to my house but expect me to drive over 3 hours away to the Spokane store to pick them up. Said because I didn’t pay for shipping to my house . I said what am I supposed to do open all the boxes in the parking lot before I leave and check for damage ? I will not order from them again over this absolutely absurd .